Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Steven Blake

Malvern,AR

Summary

Dynamic and results-oriented professional with extensive experience at Healthy Connections Inc, demonstrating exceptional problem-solving and customer service skills. Excelled in fast-paced environments, leveraging strong organizational abilities and computer skills to enhance operational efficiency and patient care. Proven track record of fostering teamwork and collaboration, achieving significant improvements in patient satisfaction and workflow optimization.

Overview

20
20
years of professional experience
1
1
Certification

Work History

RMA

Healthy Connections Inc
09.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Provide appropriate assistance to the patients and family members for their care
  • Retrieval of all health information of patients and document appropriately as well as inform the provider of the status of the patient's needs
  • Take vital signs, administration of medication and vaccination to the patients
  • Assist with labs on patients along with the proper handling of the tests

Lead Bank Teller

First National Bank
01.2007 - 09.2009
  • Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
  • Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
  • Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
  • Streamlined teller operations for improved efficiency and reduced wait times.
  • Mentored new hires, facilitating their onboarding process and fostering a positive team environment.
  • Managed high-volume transactions during peak periods while maintaining composure under pressure.
  • Reduced errors and discrepancies, ensuring all transactions were accurately recorded and reported.
  • Provided exceptional customer service, consistently receiving positive feedback from clients and supervisors alike.
  • Ensured compliance with federal regulations, adhering to strict guidelines for accurate reporting.
  • Implemented security measures to protect bank assets, reducing instances of fraud and theft.
  • Developed strong rapport with clients, maintaining long-term relationships and trust in the bank''s services.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Collaborated with colleagues to achieve branch objectives, promoting teamwork and shared success.
  • Coordinated with management to develop strategies for improving branch performance.
  • Increased customer satisfaction by providing efficient and accurate transaction processing.
  • Supported the implementation of new banking technology within the branch, enhancing user experience for both staff members and customers alike.
  • Enhanced client relationships with personalized service and tailored banking solutions.
  • Conducted regular audits of teller cash drawers, ensuring proper handling procedures were followed at all times.
  • Managed daily bank operations by processing customer transactions and providing exceptional customer service.
  • Mentored newly hired team members on appropriate responses to patron questions.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Received car loan, home loan, and other payments and posted to accounts.
  • Recognized and prevented fraudulent activities and suspicious transactions.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Enforced compliance with bank regulations and policies to reduce financial risks.
  • Mentored and trained new tellers on bank procedures and customer service standards.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Introduced customers to other bank team members to help meet financial needs.
  • Investigated and promptly resolved issues with patron accounts.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Executed wire transfers, stop payments and account transfers.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Educated customers on online banking and mobile banking applications.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Handled various accounting transactions.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Monitored and verified suspicious activity on customer accounts.
  • Trained new hires on customer service policies and procedures.
  • Processed applications for new accounts.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Calculated fees due, interest and change for customer transactions.

GI Technician

National Park Medical Center
09.2015 - Current
  • Collaborated with multidisciplinary teams to develop comprehensive treatment plans, ensuring optimal patient care.
  • Streamlined documentation processes, improving overall accuracy and accessibility of patient records.
  • Established trust among colleagues through consistent adherence to high standards of performance in all assigned tasks.
  • Improved patient outcomes by providing thorough GI assessments and delivering high-quality care.
  • Advanced team collaboration by sharing valuable insights from experience as a GI technician at regular staff meetings.
  • Increased efficiency in endoscopy unit operations by organizing equipment and maintaining sterilization protocols.
  • Developed strong rapport with patients, easing anxieties surrounding invasive GI procedures.
  • Maintained safe working environments by adhering to strict infection control policies and procedures.
  • Safeguarded patient privacy by diligently adhering to HIPAA regulations throughout all aspects of care provision.
  • Supported physicians during complex procedures, anticipating needs and assisting with critical tasks.
  • Optimized departmental workflow through diligent inventory management, ensuring necessary supplies were always available.
  • Participated in continued education initiatives, keeping current on best practices in gastroenterology care delivery.
  • Contributed to a reduction in hospital readmissions by providing thorough post-procedure follow-up care and instructions.
  • Reduced procedure time for colonoscopies by streamlining pre-operative preparations and patient education.
  • Assisted in the diagnosis of gastrointestinal disorders through accurate collection and processing of biopsy specimens.
  • Contributed to the improvement of patient satisfaction scores by consistently providing a compassionate and professional care experience.
  • Mentored new technicians joining the team, fostering an environment conducive to learning and professional growth.
  • Enhanced patient comfort during procedures by employing effective communication and pain management techniques.
  • Provided empathetic support to patients'' families during difficult times, demonstrating excellent bedside manner skills.
  • Coordinated scheduling for both routine and emergency GI procedures, optimizing resource utilization within the department.
  • Handled inventory and preparation for upcoming procedures by ordering supplies and ensuring rooms were stocked and set-up for patients.
  • Maintained all safety protocols and processes when cleaning, disinfecting and sterilizing endoscopes and related equipment.
  • Prepared patients for procedures to assist doctors, nurses and support staff.
  • Supported physicians and nursing staff during procedures.
  • Set up endoscopy suites with equipment and supplies needed for procedures.
  • Assisted physicians and nursing staff with various tasks and responsibilities during procedures.
  • Assisted doctors, nurses and support staff by preparing for patient procedures.
  • Transferred scopes to appropriate department for repairs and maintenance.
  • Efficiently set-up and tore down procedure rooms in preparation for upcoming procedures.
  • Assisted with transportation of scopes for repairs and maintenance.
  • Adhered to safety procedures during cleaning, disinfecting and sterilizing endoscopes and related equipment.
  • Assisted medical staff by preparing patients for procedures.
  • Handled transfers of scopes to various departments for maintenance and routine repairs.
  • Prepared for upcoming procedures by effectively setting up and tearing down rooms.
  • Prepared patients for procedures by measuring vital statistics and applying necessary monitoring equipment.
  • Ambulated and assisted patients before and after procedures.
  • Completed tasks to assist medical staffs during procedures.
  • Verified proper stocking and readiness of day surgery and operating rooms by ordering equipment and supplies for upcoming procedures.
  • Prepared day surgery and operating rooms for patients by ordering and stocking equipment and supplies for upcoming procedures.
  • Handled setup and maintenance of patient charts, recording all information while maintaining confidentiality.
  • Closely followed surgical schedules to sanitize and asses recovery rooms.
  • Ordered supplies efficiently to maintain optimal stock levels for projected operational demands.
  • Kept detailed track of inventory levels and placed orders for new supplies.
  • Sanitized and assessed recovery rooms while following all surgical schedules.
  • Setup patient charts and documented information while ensuring confidentiality.
  • Coordinated and maintained patient charts by recording information and ensuring confidentiality.
  • Administered oral and injected medications.
  • Checked inventory levels and placed supply orders.
  • Facilitated patient discharge by preparing equipment, educational materials, and pharmaceutical supplies.
  • Setup and tore down patient roots to clean up past procedures and prepare for upcoming appointments.
  • Assisted physicians in performing upper and lower gastrointestinal examinations, esophageal dilation and biliary stent placements.
  • Interviewed patients to obtain consent and record drug allergies prior to pre-procedure drug administration.
  • Cleaned and disinfected endoscopic equipment and scopes according to infection control guidelines and standards.
  • Retrieved and disposed of specimens according to established protocols.
  • Collaborated with physicians and nurses to develop and implement patient care plans.
  • Documented patient information according to established procedures.

Manager

Charlie’s Pizza Pub
06.2005 - 08.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Work multiple areas of the restaurant to ensure workflow and customer satisfaction
  • Maintain inventory, money, schedules

Education

Nursing

National Park College
Hot Springs, AR

High School Diploma -

Christian Ministries Academy
Hot Springs, AR
05.2006

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Computer skills

Certification

Registered Medical Assistant

Timeline

RMA

Healthy Connections Inc
09.2022 - Current

GI Technician

National Park Medical Center
09.2015 - Current

Lead Bank Teller

First National Bank
01.2007 - 09.2009

Manager

Charlie’s Pizza Pub
06.2005 - 08.2016

Nursing

National Park College

High School Diploma -

Christian Ministries Academy

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Steven Blake