Steven Blum
Titusville,Florida
Summary
Accomplished Regional OTR CDL Driver at Roehl Transportation, adept in GPS navigation and DOT compliance. Demonstrated exceptional safe driving practices, achieving zero accidents while enhancing on-time delivery rates. Recognized for proactive problem-solving and fostering strong client relationships, contributing to improved operational efficiency and customer satisfaction. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly, and professional service at all times. Retail professional with extensive experience in managing store operations and leading teams to achieve sales goals. Known for strong commitment to collaboration and adaptability to changing retail environments. Proven skills in inventory management and customer service excellence. Professional with strong background in retail management, prepared to lead teams and drive store performance. Skilled in inventory control, customer service, and staff training. Known for fostering collaboration and adapting to changing needs to achieve results. Highly reliable with strategic approach to problem-solving. Experienced with team leadership, customer relations, and retail operations management. Utilizes strategic planning to enhance store performance and optimize sales. Track record of fostering productive team environments and implementing effective inventory control measures.
Overview
16
16
years of professional experience
Work History
Regional OTR CDL Driver
Roehl Transportation
07.2023 - 02.2025
- Ensured safe transportation of goods by meticulously adhering to company safety procedures and federal regulations.
- Navigated various weather conditions safely while maintaining schedule adherence for time-sensitive deliveries.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Maintained accurate logs and records, ensuring compliance with Department of Transportation regulations and company policies.
- Collaborated closely with dispatchers to ensure optimal routing and efficient scheduling for all assignments.
- Operated with safety and skill to avoid accidents and delays.
- Contributed to smooth shipping processes through detailed record-keeping that included freight bills/sheets as well as driver logs.
- Safeguarded cargo against damage or loss by securing loads properly and conducting regular inspections throughout transport.
- Improved on-time delivery rates by efficiently planning and executing routes for daily shipments.
- Provided excellent customer service during pickups and deliveries, fostering positive relationships with clients and colleagues.
- Boosted overall team performance by actively participating in problem-solving sessions and offering innovative solutions to improve company operations.
- Demonstrated adaptability during unforeseen circumstances, such as rerouting due to traffic incidents or road closures, ensuring timely deliveries despite challenges.
- Increased overall fleet efficiency with thorough pre-trip inspections and prompt reporting of any mechanical issues.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Successfully avoided time delivery delays by carefully planning best routes.
- Minimized company liability and risks to loads by obeying traffic laws.
Department Manager Receiving/Delivery
Lowe's 1962
02.2022 - 02.2023
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Developed detailed plans based on broad guidance and direction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Department Manager Plumbing/Electrical
Lowe's 1962
02.2021 - 02.2022
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
Department Supervisor Tools/Hardware
Lowe's 1720
04.2020 - 02.2021
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of employees, delegated tasks and held each employee accountable for completing assignments.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Enhanced department efficiency by streamlining processes and implementing new strategies.
- Promoted a culture of continuous improvement through frequent process reviews, open dialogue among team members about potential enhancements, and proactive implementation of changes.
Department Supervisor Lumber/Building Materials Manager
Lowe's 1720
08.2019 - 04.2020
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of employees, delegated tasks and held each employee accountable for completing assignments.
- Built and designed large displays weekly to promote specific products.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Maintained clean, organized workspaces for optimal functionality and employee safety.
- Boosted sales revenue by developing targeted promotions based on market trends and consumer preferences.
- Marked-down clearance items and relocated merchandise to proper store areas.
Department Manager Flooring
Lowe's 1720
06.2018 - 08.2019
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
Service Support Manager
Lowe's 1720
03.2016 - 06.2018
- Managed cross-functional teams to ensure timely resolution of customer issues, resulting in improved customer retention rates.
- Enhanced customer satisfaction by streamlining service support processes and implementing effective communication strategies.
- Introduced regular team meetings focused on continuous improvement initiatives, fostering a culture of collaboration and innovation among staff members.
- Conducted frequent evaluations of service support staff, providing constructive feedback and promoting professional growth opportunities.
- Collaborated with sales representatives to proactively address potential customer concerns, leading to increased client satisfaction levels.
- Spearheaded process documentation efforts throughout the department, ensuring consistency in approach and alignment with best practices.
- Reviewed internal policies periodically to effectively manage escalations whilst maintaining adherence to company standards.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Coached employees through day-to-day work and complex problems.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
Administrative Department Manager
Lowe's 1720
02.2015 - 03.2016
- Implemented key performance indicators to evaluate individual and team success, driving continuous improvement efforts.
- Ensured timely and accurate completion of administrative tasks through diligent oversight and attention to detail.
- Overhauled outdated filing systems, introducing digital solutions that improved information accessibility and security.
- Managed inventory control systems to maintain adequate stock levels while minimizing excess spending on supplies.
- Enhanced department productivity by delegating tasks effectively and monitoring staff performance.
- Researched inconsistencies and conducted follow-up investigations or consulted with appropriate personnel.
Department Manager Receiving/Delivery Manager
Lowe's 1820
01.2014 - 02.2015
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Enhanced team productivity by implementing streamlined workflow processes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Supervised delivery staff and general productivity.
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Fielded customer questions and complaints and rectified issues.
- Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
Front End Department Manager
Lowe's 1820
01.2013 - 01.2014
- Improved site ranking on search engines through effective SEO strategies implementation.
- Mentored junior developers, fostering a positive learning environment and contributing to the team''s professional growth.
- Managed multiple projects simultaneously while meeting deadlines, prioritizing tasks according to business needs.
- Collaborated with cross-functional teams to develop and launch new website features, resulting in higher user engagement.
- Conducted regular audits of existing web properties, identifying areas for improvement or potential issues before they affected end-users negatively.
- Stayed current on industry trends and best practices, incorporating them into projects as appropriate.
- Led the front-end department''s efforts in staying compliant with industry standards, ensuring a consistent and high-quality online presence for the company.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Head Cashier
Lowe's 2970
01.2011 - 01.2013
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Led cashiers and associates in providing thoughtful customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
- Contributed to store promotions by informing customers of available discounts or special offers at checkout.
- Coordinated with management team to develop and implement customer loyalty programs.
- Contributed to achieving store sales targets by suggesting additional purchases to customers, based on their needs and preferences.
- Streamlined checkout process, reducing average wait time for customers.
Pricing Signage Coordinator
Lowe's 2970
01.2010 - 09.2011
- Optimized workflow efficiency among team members with effective scheduling based on task priorities and deadlines.
- Championed company-wide initiatives to improve pricing coordination processes, leading to increased efficiency and reduced error rates.
- Fostered positive relationships with vendors to ensure smooth coordination of promotional materials, such as banners or shelf tags.
- Supported loss prevention efforts by maintaining detailed records of all price adjustments, noting any discrepancies or suspected fraud activity for further investigation.
- Conducted regular audits of store signage integrity, identifying areas for improvement and implementing corrective measures as needed.
- Increased customer satisfaction levels by ensuring accurate representation of prices on both physical signs and digital platforms.
- Boosted overall store appearance through the regular maintenance of clean, organized, and up-to-date signage displays.
- Streamlined communication between departments by serving as a liaison for matters related to pricing, signage, and promotions.
- Mitigated potential customer dissatisfaction by promptly addressing pricing discrepancies and resolving issues professionally.
- Enhanced pricing accuracy by diligently monitoring and updating signage for promotions and sales events.
- Improved store layout efficiency by collaborating with merchandising teams to optimize product placement and pricing displays.
- Created interior displays to promote products in alignment with corporate sales objectives.
Freight Flow Specialist
Lowe's 2970
03.2009 - 01.2010
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Assisted in developing strategic plan that aligned with long-term company goals.
Education
High School Diploma -
Madison West High School
Madison, WI06-1997
Skills
- GPS navigation
- Weather condition awareness
- DOT compliance
- Product delivery
- Air brake operation
- Safe driving practices
- Pretrip inspections
- Veribalance
- Kronos
- Genesis
- Word
- Office
Timeline
Regional OTR CDL Driver
Roehl Transportation
07.2023 - 02.2025
Department Manager Receiving/Delivery
Lowe's 1962
02.2022 - 02.2023
Department Manager Plumbing/Electrical
Lowe's 1962
02.2021 - 02.2022
Department Supervisor Tools/Hardware
Lowe's 1720
04.2020 - 02.2021
Department Supervisor Lumber/Building Materials Manager
Lowe's 1720
08.2019 - 04.2020
Department Manager Flooring
Lowe's 1720
06.2018 - 08.2019
Service Support Manager
Lowe's 1720
03.2016 - 06.2018
Administrative Department Manager
Lowe's 1720
02.2015 - 03.2016
Department Manager Receiving/Delivery Manager
Lowe's 1820
01.2014 - 02.2015
Front End Department Manager
Lowe's 1820
01.2013 - 01.2014
Head Cashier
Lowe's 2970
01.2011 - 01.2013
Pricing Signage Coordinator
Lowe's 2970
01.2010 - 09.2011
Freight Flow Specialist
Lowe's 2970
03.2009 - 01.2010
High School Diploma -
Madison West High School
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