Steven Blumer
Troy,Missouri
Summary
Experienced Director of Inbound Sales with 15 years of managerial expertise in outbound and inbound sales, driving department profitability.
Overview
22
22
years of professional experience
Work History
Inbound Sales Director
Charter Communications, Spectrum
St. Ann, MO
09.2022 - Current
- Supported management team by providing timely feedback regarding operations efficiency.
- Oversaw the recruitment, selection, and onboarding of new sales staff.
- Hired and trained talented employees to build valuable, skilled sales team.
- Coached and mentored team members to build sales and negotiation skills.
- Developed and promoted weekly, monthly and quarterly sales objectives.
- Drafted detailed and accurate sales reports for distribution to management.
- Analyzed sales statistics to identify areas of improvement and implement corrective actions.
- Developed and maintained sales materials and current product knowledge.
- Provided detailed sales reports and forecasts to executive management for strategic decision-making.
- Led a team of sales managers and representatives, providing training and development to enhance performance.
- Implemented sales training programs that are aligned with the company's goals and strategies.
- Directed sales forecasting activities and set performance goals accordingly.
- Coached, developed and motivated team to achieve revenue goals.
Inbound Sales Manager
Charter Communications, Spectrum
St. Ann, MO
03.2016 - 09.2022
- Developed and implemented inbound sales strategies to increase revenue.
- Monitored customer service levels, evaluated performance metrics and identified areas for improvement.
- Provided training sessions for staff on product knowledge, upselling techniques, closing skills and more.
- Resolved escalated customer complaints quickly and effectively by understanding their needs.
- Analyzed data from multiple sources including call recordings, website visits and email interactions.
- Generated weekly, monthly, quarterly reports detailing key performance indicators.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth, and profitability.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
- Supported sales team members to drive growth and development.
- Established ambitious goals for employees to promote achievement and surpass business targets.
Inbound Sales Supervisor
Charter Communications, Spectrum
Town And Country, MO
07.2013 - 02.2016
- Monitored daily sales performance and provided feedback to team members.
- Developed strategies to increase customer satisfaction and loyalty.
- Analyzed customer data to identify trends in order to maximize sales and revenue.
- Resolved customer inquiries and complaints in a timely manner.
- Created monthly reports on sales activity, customer feedback, and other key metrics for management review.
- Trained new hires on company policies, procedures, and best practices for inbound sales operations.
- Provided coaching and mentoring support for individual team members to ensure successful performance of job duties.
- Conducted weekly meetings with team members to discuss progress toward goals, address issues, and provide feedback.
Broadband Sales Sr. Advisor
Charter Communications, Spectrum
Town And Country, MO
01.2011 - 06.2013
- Provided feedback and coaching to maximize sales revenue through assisting the Sales Coach in conducting team meetings and huddles
Broadband Sales Specialist
Charter Communications, Spectrum
02.2006 - 12.2011
- Served as a Sales Specialist in the Broadband Sales Department, successfully selling video,
internet, and voice services to both new and existing customers - Aided customers in resolving various issues such as billing queries, service eligibility checks, and basic problem-solving.
Sales and Floor Manager
Encore Telemarketing Services Inc.
Chesterfield, MO
11.2002 - 11.2005
- Directed the operations of a mortgage lead-focused telemarketing firm catering to nation-wide mortgage companies.
- Managed employee life-cycle from recruitment, training to performance evaluation
- Maintained engagement with mortgage organizations to increase product awareness and service sales
- Developed and maintained close customer relations after completing sales, while resolving any service-related concerns.
Education
Bachelor of Science in Management -
University of Phoenix
Skills
- Managerial
- Sales
- Customer Service
- Microsoft Office
- Presentations and public speaking
- Performance monitoring
- Sales Presentations
- Sales Strategies
- Operations
- Key Performance Indicator Tracking
- Sales expertise
- Sales Planning
- Staff Management
- Networking and relationship building
Accomplishments
- Member of the National Society of Leadership and Success Honor Society
- Graduated with Honors - Magna Cum Laude - 3.85 GPA
- # 1 Manager Team Enterprise Wide for 2020 – Elite Sales Champion
- Selected for and Completed Spectrums Manager Leadership Development Program – MLDP 2019
- Charter Champions – Charter Achievement Award Winner – 4th Quarter 2017 & 2018
- Charter Communications Sales Champions Club 2007, 2008, 2010, & 2020
Timeline
Inbound Sales Director
Charter Communications, Spectrum
09.2022 - Current
Inbound Sales Manager
Charter Communications, Spectrum
03.2016 - 09.2022
Inbound Sales Supervisor
Charter Communications, Spectrum
07.2013 - 02.2016
Broadband Sales Sr. Advisor
Charter Communications, Spectrum
01.2011 - 06.2013
Broadband Sales Specialist
Charter Communications, Spectrum
02.2006 - 12.2011
Sales and Floor Manager
Encore Telemarketing Services Inc.
11.2002 - 11.2005
Bachelor of Science in Management -
University of Phoenix
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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