Of senior Management experience
Steven Boccadoro
Portland,OR
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
8
8
Work History
General Manager
Midas HWY 99
12.2022 - 08.2023
- Oversee the daily operations of the shop
- Work directly with each customer alleviate concerns, worries, and to clearly communicate the issues with their vehicles and what exactly needed to be done to resolve the issues
- Answer all emails and correspondence with owners,customers,vendors and all other pertinent emails
- Complete the scheduling,training, performance evaluations,correction and discipline of all staff members
- Work to hit consistent numbers,goals and achievements set by the company and breaking the records that we have already set(Every single record broken multiple times, with over 49 percent sales and car count growth over
- LY at my time of departure)
- Make sure personally that every car that goes back to a customer is at the standard we have set
- Making sure that the shop meets all safety requirements as dictated by the governing body
- All shop ordering
- Work closely with our many vendors to maximize our profits and continue fruitful relationships to last
- Make sure that all policies and procedures are adhered to by all staff and uniforms are to standard daily
- Provide an honest concise direction on repairs for customers to safe and cared for when entrusting us with their vehicle
General Manager
Seven Glaciers Restaurant, Alyeska Resort
04.2022 - 08.2022
- Oversee the daily operations of both FOH & BOH
- Work with Marketing/Sales dept
- Food & Beverage Director to plan events, promotions, & marketing strategy
- Complete daily reports, review P&L statements and control labor costs
- Monitor service floor, touch tables, & be present for issues as they occur in real-time
- Hire, train, uplift, promote, schedule, coach, and terminate employees as needed, based on adherence to company policy & standards
- Monitor par levels to keep at standard levels for service
- Run/bus/expo; help wherever needed to support the team & to see the guest experience is optimal
- Oversee cocktail creation & bar program evolution, & maintain wine inventory
- Work with hosts on ResDiary to map out seating in the dining room to maximize flow from FOH to BOH for seamless service
- Fill in & assist in all other property outlets when needed
- Answer guest emails, issues, & company emails in a prompt & professional fashion
- Serve as the resort MOD when needed
Assistant General Manager
D3 Speakeasy, BGs Food Cartel
04.2018 - 03.2022
- Provide guest service; served more beer than any business in the Portland Metro Area in the last year
- Strategize seasonal sales goals to reach higher numbers than the previous year
- Recruit, select, train, assign, schedule, coach, counsel & correct employees
- Maintain a safe & healthy work environment-establishing, following, & enforcing standards & procedures; complying with legal regulations
- Select & purchase all draft beers for taphouse bars
- Manage relationships with key operations vendors & food-cart owners; collaborate to create promotions & events
- Serve as the primary point of contact to resolve issues related to product quality, service, and/or accidents & mishaps on-site; devise ways to improve the guest experience
- Establish a strong presence in the community by working with city & government leaders
General Manager
Cha Cha Cha Taqueria Inc
07.2015 - 10.2016
- Oversee & manage all areas of the restaurant & make final decisions on matters of importance
- Adhere to company standards & service levels to increase sales & minimize costs, including food, beverage, supply, & labor costs
- Ensure all invoices, reporting & payroll related administrative duties are completed accurately, on time & in company policies & procedures
- Ensure compliance with operational standards, company policies, federal/state/local laws, & ordinances
- Maintain professional restaurant image, including restaurant cleanliness & appearance standards; ensure consistent high-quality food preparation & service
- Estimate food & beverage needs and costs, place orders with distributors, & schedule the delivery of fresh food & supplies
- Create a raft cocktail menu; oversee the preparation & presentation of beverages to meet set standards
- Ensure positive guest service in all areas; respond to complaints, taking any & all appropriate actions to turn dissatisfied guests into return guests
- Hire, train & develop employees by providing ongoing feedback, establishing performance expectations & conducting performance reviews
- Maintain an accurate & up-to-date plan of restaurant staffing needs; prepare schedules & ensure that the restaurant is staffed for all shifts
Education
ServSafe Certification National Restaurant Association Education Foundation will update upon hire Alcohol Server Education Program - undefined
AAS - Culinary Arts/Restaurant Management
Oregon Culinary Institute
Portland, Oregon06.2015
Skills
- Total Quality Management
- Training and Development
- Cost Analysis and Savings
- Team Training
- Program Development
- Profit and Loss Accountability
- Resource Optimization
- Risk Mitigation
- Purchasing and Planning
- Troubleshooting Expertise
- Succession Planning
- Policy Development and Enforcement
- Cross-Cultural Communications
- Risk Management
- Facility Management
- Financial Document Control
- Safety Protocols
- Top Talent Recruiting, Hiring and Retention
- Negotiation
- Recruitment
- Problem Resolution
- Employee Scheduling
- Customer Experience
- Performance Analysis
- Client Relations
- Departmental Operations Management
- Coaching and Mentoring
- Inventory Control
- Team Leadership
- Performance Improvement
- Labor Cost Controls
- Food Preparation and Safety
- Menu Planning
- Administrative Skills
- Marketing
- Budgeting and Cost Control Strategies
- Project Management
Timeline
General Manager
Midas HWY 99
12.2022 - 08.2023
General Manager
Seven Glaciers Restaurant, Alyeska Resort
04.2022 - 08.2022
Assistant General Manager
D3 Speakeasy, BGs Food Cartel
04.2018 - 03.2022
General Manager
Cha Cha Cha Taqueria Inc
07.2015 - 10.2016
ServSafe Certification National Restaurant Association Education Foundation will update upon hire Alcohol Server Education Program - undefined
AAS - Culinary Arts/Restaurant Management
Oregon Culinary Institute
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