Steven Boone
Palm Coast
Summary
Dynamic professional with extensive experience as a Registrar at Flagler School, excelling in data management and regulatory compliance. Recognized for enhancing record accuracy and generating insightful reports, while delivering exceptional customer service. Proven leadership in fostering collaboration and resolving conflicts, ensuring operational efficiency and integrity in student records management.
Overview
30
30
years of professional experience
Work History
Registrar
Flagler School
Palm Coast
09.2021 - Current
- Reviewed documentation prior to entry into the system for accuracy.
- Processed applications for admission and maintained accurate records.
- Provided guidance to staff on day-to-day operations related to registrar functions.
- Managed student records and ensured accuracy of data.
- Collaborated with other departments to facilitate efficient transfer of information between systems and platforms.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Ensured compliance with all applicable laws, regulations, standards, and policies related to registrar activities.
- Generated reports on student performance, attendance, and other metrics.
- Collected, evaluated and stored documents securely in permanent records.
- Compiled statistical reports on enrollment numbers and demographics.
- Developed strategies for maintaining up-to-date databases for student records management.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Prepared documents for registration, enrollment, and graduation processes.
- Resolved student inquiries related to registration and enrollment issues.
- Reviewed medical records for completeness, accuracy, and compliance with regulations.
- Responded promptly to inquiries from internal and external stakeholders regarding registrar services.
- Created detailed records of class schedules, grades, transcripts.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
Correctional Captain
State of Delaware
Smyrna
09.1995 - 10.2020
- Supervised visitation and checked visitors for proper identification and contraband.
- Implemented defensive tactics and physical restraints to maintain safety and security of facility.
- Briefed superiors of incidents and misconduct and recommended disciplinary actions.
- Received and inspected mail and property from visitors on behalf of designated inmates.
- Promoted safety, order, and functionality of facility.
- Coordinated shakedowns to locate and remove unauthorized items.
- Oversaw assigned court trips for jailers, maintaining security of staff and public.
- Oversaw facility operations when monitoring laundry services, meal preparation and service, prisoner escorting and video surveillance.
- Reviewed documentation submitted by subordinates prior to filing court documents or issuing orders.
- Managed emergency situations involving medical emergencies, fires or disturbances among inmates.
- Participated in meetings with outside agencies such as parole boards or probation departments.
- Drafted reports documenting incidents, investigations and daily operational procedures.
- Maintained records regarding staffing levels, supplies inventories, incident reports and budget allocations.
- Settled disputes between inmates.
- Provided oversight to subordinate officers on the proper use of force when necessary.
- Conducted periodic inspections of the facility's physical plant to ensure compliance with applicable regulations.
- Assigned inmates to open and appropriate housing units.
- Conducted scheduled headcounts to verify presence of prisoners.
- Served as a liaison between departmental administrators and other governmental entities.
- Performed administrative tasks such as preparing budgets or developing policy initiatives.
- Maintained order in building and on grounds of prison.
- Interacted with community organizations concerning issues related to offender re-entry into society.
- Advised on security measures needed during large events at the facility.
- Attended hearings regarding inmate appeals or grievances.
- Coordinated with local law enforcement agencies concerning arrests and releases of inmates from custody.
- Conducted daily briefings to pass on pertinent info to oncoming shifts.
- Ensured that all policies were followed consistently throughout the facility.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
- Implemented defensive tactics and physical restraints to maintain safety and security of personnel and general public.
- Searched building and grounds, living quarters and work areas for contraband.
- Prepared written reports concerning inmate's misconduct.
- Assigned and monitored training needs of subordinate staff members to close knowledge and performance gaps.
- Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
- Inspected conditions of locks, window bars and doors at correctional facilities to verify security and prevent escapes.
- Investigated complaints filed by inmates against staff members or other inmates.
- Recorded prisoner identification, charges and incidents of inmate disturbance, keeping daily logs of prisoner activities.
- Used weapons, handcuffs and physical force to maintain discipline and order among prisoners.
- Developed and implemented training programs for correctional staff.
- Assisted in the development of strategies to reduce recidivism and increase safety for staff and inmates.
- Evaluated new methods of rehabilitation for offenders within the facility.
- Assisted in resolving conflicts between inmates or between inmates and staff members.
- Communicated information regarding security, safety and operations through chain of command.
- Issued security badges and passes to guests and visitors.
- Diffused disruptive behavior by verbal interventions.
- Supervised personnel in all phases of their duties, including hiring, disciplinary actions and performance evaluations.
- Conducted urinalysis tests on staff and inmates to test for illicit drugs.
- Monitored daily operations of the facility, including security, inmate movement, mail processing and other activities.
- Assigned daily tasks and responsibilities to employees and filled out daily work logs.
- Supervised and made cell assignments.
- Conducted fire, safety and sanitation inspections.
- Safely transported inmates to and from work sites, maintaining physical headcounts at all times.
- Operated a variety of machinery and tools safely and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Operated equipment and machinery according to safety guidelines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Some College (No Degree) - Criminal Justice
Wor-Wic Community College
Salisbury, MDSkills
- Data management
- Document review
- Regulatory compliance
- Report generation
- Database maintenance
- Customer service
- Record accuracy
- Process improvement
- Effective communication
- Attention to detail
- Problem solving
- Team leadership
- Conflict resolution
- Data integrity
- Verification and eligibility
- Maintaining documents and records
- Reliability
- Task prioritization
- Heartsaver CPR AED (CPR AED)
- Heartsaver first aid (first aid)
- Interpersonal skills
- Critical thinking
- Goal setting
- Interpersonal communication
- Self motivation
- Active listening
- Problem-solving
- Time management abilities
Affiliations
- I love to go Surf Fishing and hunting
Timeline
Registrar
Flagler School
09.2021 - Current
Correctional Captain
State of Delaware
09.1995 - 10.2020
Some College (No Degree) - Criminal Justice
Wor-Wic Community College
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