STEVEN BROTT

• Performed complex mechanical alignments and equipment calibration to meet quality standards.
• Supervised end-user support efforts, designing policies to establish consistent service guidelines and reliable ticket resolution.
• Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
• Mentored junior technicians in maintenance, repair, and reporting duties.
• Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
• Tracked and recorded parts and labor costs related to each service call.
• Developed comprehensive training materials to onboard new technicians, resulting in faster acclimation to role responsibilities.
• Maintained compliance with regulatory standards and safety requirements.
• Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
• Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
• Maintained accurate records of malfunctions, installations and service calls according to company guidelines.
• Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
• Completed job reports and logs immediately following service calls.
• Worked with diverse types of weather and ground conditions.
• Enhanced system reliability with thorough troubleshooting and root cause analysis of technical issues.
• Repaired, upgraded and inspected electronic, electrical and mechanical systems.
• Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Planned, scheduled, and delegated daily work to team of employees.
• Diagnosed and repaired problems with electrical and mechanical systems.
• Tested systems, noting issues and completing preventive maintenance.
• Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
• Applied critical thinking and research to address complex issues.
• Skilled at working independently and collaboratively in a team environment.
• Paid attention to detail while completing assignments.
• Proven ability to develop and implement creative solutions to complex problems.
• Proven ability to learn quickly and adapt to new situations.
• Worked effectively in fast-paced environments.
• Adaptable and proficient in learning new concepts quickly and efficiently.

Installation and terminations of network cabling, alarm wiring and access control systems.

• Laid out materials and system components to prepare for installation.
• Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
• Used appropriate PPE to reduce risks when working with electrical and communications systems.
• Liaised with internal departments to optimize productivity and efficiency.
• Completed troubleshooting of malfunctions and diagnosed issues.
• Enhanced customer satisfaction by providing timely and accurate installations.
• Tested systems, noting issues and completing preventive maintenance.
• Increased repeat business by building strong relationships with clients through exceptional service delivery.
• Assisted in the development of installation guidelines based on industry standards, promoting consistency across all projects while meeting specific client requirements.
• Researched and implemented new technologies and equipment.
• Installed security cameras, access control systems and structured cabling systems in accordance with industry regulations.
• Installed complete systems at new residential and business construction sites.
• Streamlined communication among team members, resulting in improved collaboration and increased productivity on the job site.
• Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
• Calculated materials and time needed for each job.
• Worked with diverse types of weather and ground conditions.
• Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
• Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
• Continuously updated technical knowledge through professional development opportunities, ensuring expertise in the latest industry trends and technologies.
• Diagnosed and repaired problems with electrical and mechanical systems.
• Self-motivated, with a strong sense of personal responsibility.
• Worked well in a team setting, providing support and guidance.
• Proven ability to learn quickly and adapt to new situations.

• Worked with diverse types of weather and ground conditions.
• Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
• Ensured high-quality results by consistently following manufacturer specifications during installations.
• Inspected installations to check for functionality and maintain customer satisfaction.
• Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
• Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
• Assisted with system design and layout to optimize installations and continuous performance.
• Installed complete systems at new business construction sites.
• Tested systems, noting issues and completing preventive maintenance.
• Calculated materials and time needed for each job.
• Installed security cameras, access control systems and structured cabling systems in accordance with industry regulations.

Summer time was installation of inground pools consisting of digging holes, use of transit, plumbing, assembly of stainless steel pool panels, concrete work(forming, rebar, leveling, grading, back fill). Have experience with skid loader operation. Building of block retaining walls installation of wooden and aluminum fencing.

Off season work consisted of house remodeling. with experience of framing, tiling flooring, sheet rock installation and finishing, window installation, siding, roofing, some interior plumbing. running but not finish wiring of electrical components, painting. Just about anything to do with building. Constant use of hand and power tools