Steven Brown
Madison Heights,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Juvenile Detention Team Leader
Lynchburg Detention Center
01.2000 - 01
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
Locksmith
Locksmith, Bowman's
01.2019 - 01.2023
- Used key cutting machines to duplicate or cut new keys.
- Installed new door hardware such as locks, plates and closers
- Used devices to open door locks without keys.
- Repaired panic hardware and alarm detection connections on doors.
- Improved security for clients by installing and maintaining various types of lock systems.
- Enhanced client satisfaction by providing prompt, professional service in emergency situations.
- Troubleshot and repaired malfunctioning locks, restoring functionality and ensuring security.
- Conducted comprehensive assessments of home and business security needs to provide tailored recommendations for improvements.
- Assisted customers with selecting appropriate lock systems based on their specific requirements and preferences.
- Educated clients on proper lock maintenance and usage to extend product life and prevent malfunctions.
- Collaborated with fellow locksmiths to complete complex projects efficiently and effectively.
- Cut keys accurately using specialized equipment, ensuring precision fit and function for clients.
- Stayed up-to-date on industry advancements through ongoing education, certification renewals, and attending trade shows or seminars.
- Developed a loyal customer base through consistent delivery of high-quality service, professionalism, and attention to detail.
- Maintained a clean work environment while completing tasks to minimize disruption to clients'' homes or businesses.
- Provided exceptional customer service by addressing inquiries promptly, thoroughly explaining procedures, and offering helpful advice on preventative measures.
- Increased overall efficiency by streamlining workflow processes and implementing time-saving techniques when servicing locks or cutting keys.
- Gained expertise in working with various brands of locks including electronic keypads, deadbolts, padlocks, safe combinations among others.
- Built strong relationships with suppliers leading to timely delivery of quality materials at competitive prices.
- Effectively managed time schedules allowing simultaneous completion of multiple appointments and projects.
- Maintained accurate records of completed jobs, customer information, and payments received to facilitate efficient business operations.
Youth Behavioral Specialist
Lynchburg City Schools
01.1997 - 01.2000
- Improved youth behavior by implementing specialized intervention strategies and individualized treatment plans.
- Assisted in the development of comprehensive behavioral assessments to identify specific needs and support for each youth.
- Enhanced communication skills among youths by leading group therapy sessions focusing on conflict resolution and active listening.
- Facilitated a safe, supportive environment through consistent enforcement of program rules and expectations, promoting positive change.
- Reduced instances of disruptive behavior by providing one-on-one coaching and mentoring to at-risk youth.
- Collaborated with multidisciplinary teams to develop customized goals and objectives for each client, ensuring appropriate support was provided.
- Promoted healthy relationships among peers by facilitating team-building activities designed to encourage trust and cooperation.
- Documented progress effectively, ensuring accurate information was available for case reviews and further planning efforts.
- Increased family involvement in the therapeutic process by establishing open lines of communication between staff, clients, and their families.
- Identified potential triggers for negative behaviors, implementing proactive strategies aimed at reducing incidents in the future.
- Supported academic success among clients by providing tutoring assistance in various subjects as needed.
- Contributed to ongoing staff training initiatives, sharing expertise on best practices for working with challenging behaviors in youth populations.
- Coordinated extracurricular activities that fostered social skill development, creativity, and personal growth opportunities for clients participating in the program.
- Helped clients develop problem-solving abilities through role-playing exercises designed to simulate real-world situations they may face outside the program''s setting.
- Served as a positive role model for troubled youth while maintaining professional boundaries with clients at all times.
- Managed crisis situations effectively, employing de-escalation techniques and restraint procedures when necessary to maintain safety.
- Assisted clients in navigating the transition from residential treatment settings back into their communities, providing support and guidance throughout the process.
- Developed strong partnerships with local community resources and agencies that provided additional support services for clients within the program.
- Participated in ongoing professional development opportunities to stay current on best practices and trends in the field of youth behavioral intervention.
- Supervised student behavior during daily academic routines to secure safety of students and staff.
- Utilized positive reinforcement to maximize desired behavior and educational outcomes.
- Consulted regular education classroom teachers to develop curriculum modifications and intervention strategies.
- Maintained accurate and confidential records of assigned students.
- Crafted Behavioral Intervention Plans for individual students.
- Informed parents of evaluation methods used to guide instruction and document progress.
- Planned and facilitated needs-based professional learning tools, resources and educational materials to enhance teaching skills.
- Developed and maintained individualized skill-appropriate lesson plans.
- Provided in-person, virtual and hybrid instruction based on evolving school service models.
- Designed and addresses strategic goals by creating and introducing frameworks for department support.
Education
High School Diploma -
Ballou High School
Washington, DCSkills
- Ordering Parts
- Repairing Broken Systems
- Installing New Hardware
- Maintaining Inventory
- Lock Repair
- Operating Equipment
- Master keying expertise
- Documentation and Reporting
- Shift Scheduling
- Team Supervision
- Technical Support
- Mentoring
- Quality Improvement
- Complaint Resolution
- Client Service
- Overtime Management
- Coaching
- Work Planning
- Employee Evaluation
- Lean Manufacturing
- Account Management
- Giving Constructive Feedback
- Analytical Thinking
- Work Planning and Prioritization
- Issue Resolution
- Staff Training
- Goal Setting
- Service Level Agreements
- SMART Goals
Timeline
Locksmith
Locksmith, Bowman's
01.2019 - 01.2023
Juvenile Detention Team Leader
Lynchburg Detention Center
01.2000 - 01
Youth Behavioral Specialist
Lynchburg City Schools
01.1997 - 01.2000
High School Diploma -
Ballou High School
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