Steven Brown
Winter Garden,FL
Summary
Proven to excel in high-pressure environments, leveraged exceptional communication and problem-solving skills at The Walt Disney Company to enhance guest satisfaction and safety. Expertise in customer service and sales, combined with the ability to multitask, significantly improved operational efficiency and guest experiences, underscoring adaptability and commitment to excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Attractions Cast Member
The Walt Disney Company
04.2023 - Current
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Optimized ride throughput by effectively loading/unloading guests while adhering to safety guidelines.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Increased overall park efficiency by cross-training in multiple roles within the Attractions department.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Consistently reinforced safety guidelines to guests through pre-boarding announcements and in-person reminders.
- Collaborated with cast members for seamless teamwork and coordinated efforts toward guest satisfaction.
- Ensured accessibility support for guests with disabilities by implementing proper assistance protocols in accordance with company policies.
- Maintained high personal presentation to company standards for a professional and approachable image at all times.
Customer Service Cashier
Publix
06.2021 - 04.2023
- Managed the coordination and audit of the store's front end, ensuring effective performance from associates, exceptional customer service delivery, and cleanliness in POS areas.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Conducted training sessions for new hires on POS operations, cleaning procedures, and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Answered product questions using knowledge of sales and store promotions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Monitored inventory at checkout, ensuring high-demand items were always in stock.
- Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
- Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
Education
Associate of Arts - Business Administration
Southern Hew Hampshire University
Manchester, NH05.2026
Skills
- Exceptional communication
- Performance under pressure
- Safety awareness
- Customer Service
- Sales abilities
- Problem-solving abilities
- Multitasking Abilities
- Adaptability and Flexibility
- Tour Guiding Experience
- Customer service expertise
Languages
American Sign Language
Timeline
Attractions Cast Member
The Walt Disney Company
04.2023 - Current
Customer Service Cashier
Publix
06.2021 - 04.2023
Associate of Arts - Business Administration
Southern Hew Hampshire University