Steven Brown
San Antonio,TX
Summary
Proven leader in logistics and customer service, excelling in roles from Owner/Operator at DC Deliveries to Quality Control Inspector at Hollingsworth Logistics. Expert in vehicle maintenance and fostering positive client relationships, I've significantly enhanced operational efficiency and safety standards. Skilled in freight handling and team mentorship, my career is marked by dedication to excellence and continuous improvement.
Overview
5
5
years of professional experience
Work History
Owner/Operator Truck Driver
DC Deliveries
San Antonio, Texas
11.2010 - 02.2016
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Developed positive relationships with customers by providing excellent customer service.
- Maintained accurate mileage logs and other required documentation.
- Obtained signatures needed to complete and process paperwork.
- Utilized GPS systems for navigation purposes throughout trips.
- Assisted in loading and unloading freight from trailers as needed.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Assistant Manager
Churchs Chicken
Converse, Texas
06.2011 - 11.2015
- Resolved customer inquiries and complaints requiring management-level escalation.
- Ensured compliance with safety regulations and company policies.
- Implemented quality control measures to uphold company standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Resolved conflicts between team members in an effective manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
Quality Control Inspector
Hollingsworth Logistics
Schertz, Texas
03.2012 - 01.2015
- Verified accuracy of product labels, including expiration dates and lot numbers.
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
- Marked materials with grade or acceptance status.
- Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards, or quality levels.
- Maintained records of all nonconforming products and completed corrective actions as required.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
Education
High School Diploma -
Shekinah Radiance Academy
San Antonio, TX05-2010
Skills
- Vehicle maintenance
- Fuel efficiency maximization
- Customer service
- Hospitality and accommodation
- Hazardous materials handling
- Preventive Maintenance
- Freight handling
- Pallet jack operation
Timeline
Quality Control Inspector
Hollingsworth Logistics
03.2012 - 01.2015
Assistant Manager
Churchs Chicken
06.2011 - 11.2015
Owner/Operator Truck Driver
DC Deliveries
11.2010 - 02.2016
High School Diploma -
Shekinah Radiance Academy
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