Steven Brown
Hainesport
Summary
Self-motivated and decisive leader with excellent planning and problem-solving abilities. Experienced in customer relations. Ready to pursue new professional challenges and career advancement with growing company.
Overview
28
28
years of professional experience
Work History
Exterior Production Manager
Sundance Kitchen, Bath & Exteriors
02.2021 - Current
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Reviewed work for quality and compliance with company standards and design specifications.
- Managed internal operational standards and productivity targets.
- Estimated labor requirements to support anticipated workload.
- Monitored team budgets to keep projects on task and avoid waste.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
- Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.
- Evaluated employee performance and provided feedback and training as needed.
- Reviewed maintenance and repair problems to determine appropriate action for resolution.
- Fostered culture of continuous improvement, encouraging innovation and problem-solving among team members.
HVAC Sales Consultant
Level Home Services
04.2011 - 02.2021
- Created detailed in-home sales presentations to communicate product features and benefits to customers on there personal HVAC needs.
- Provided customers with replacement options for numerous types of residential Heating & Air Systems.
- Maximized customer retention by resolving issues quickly.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Stayed knowledgeable on latest residential HVAC products innovations and technological advancements through continuous training.
- Followed up with existing customers to provide additional support and address concerns.
- Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Residential Remodeling Contractor
Tidewater Associate's, Inc.
11.1999 - 03.2011
- Collaborated with customers to determine budgets for all types of remodeling projects and find appropriate material sources. Kitchens, Bathrooms, Additions, Garages Siding,Roofing & Custom Homes
- Checked supply inventories and work orders daily to encourage subcontractor efficiency and productivity.
- Read and interpreted all blueprints and schematics for all projects.
- Managed independent resolutions of site issues to keep workers on-task and prevent more complex issues.
- Provided first class customer service to meet deadlines with guaranteed satisfaction.
- Organized materials, tools and equipment to supply team members.
- Worked with employees to manage projects from design to completion.
- Consulted with customers to understand desires and help each owner meet individual property objectives.
- Closely monitored employee, sub-contractors tasks and construction areas to minimize safety accidents and maximize productivity.
Construction Superintendent
Tiffin Builders
05.1997 - 11.1999
- Coordinated required inspections with local jurisdictions to identify and quickly resolve any code concerns.
- Asserted control over material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Coordinated homeowner unit specifications to identify and discuss any construction problems.
- Trained general contractors on company protocol and led quality assurance initiatives, maintaining high customer satisfaction ratings.
- Aided with obtaining permits or approval of revisions.
- Initiated onsite safety program and properly trained team members to decrease injuries.
- Identified and reviewed proposed change order requests.
- Scheduled subcontractors, consultants and vendors to coordinate completion of jobs and tasks.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Delivered reports to construction owner to detail project updates and likely completion dates.
- Supervised field crews to maximize quality and work efficiency.
- Completed accurate material and labor estimates for jobs / budgets.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
Education
High School Diploma -
Bohemia Manor High School
Chesapeake City, MD06.1989
2 Year Program - Carpentry
Cecil County School of Technology
North East, MD06.1989
Skills
- Product and service knowledge
- Lead prospecting
- Account servicing
- Time management
- Sales expertise
- Customer Relations
- Problem solving strength
Timeline
Exterior Production Manager
Sundance Kitchen, Bath & Exteriors
02.2021 - Current
HVAC Sales Consultant
Level Home Services
04.2011 - 02.2021
Residential Remodeling Contractor
Tidewater Associate's, Inc.
11.1999 - 03.2011
Construction Superintendent
Tiffin Builders
05.1997 - 11.1999
High School Diploma -
Bohemia Manor High School
2 Year Program - Carpentry
Cecil County School of Technology
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