Steven Brown
514 Felicia Converse
Summary
Results-oriented professional with extensive experience in warehouse operations and team leadership. Demonstrated ability to implement safety protocols while managing inventory effectively, ensuring smooth project coordination and high customer satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Warehouse Forklift Operator
SPFM, LP
San Antonio
02.2025 - Current
- Operated forklifts to transport materials within warehouse efficiently.
- Inspected equipment for safety compliance before operation.
- Maintained accurate inventory records using warehouse management systems.
- Collaborated with team members to ensure smooth workflow processes.
- Followed safety protocols to minimize workplace hazards and risks.
- Loaded and unloaded pallets of product onto trucks using a forklift.
- Processed orders by picking products from shelves within the warehouse.
- Operated forklift to transport goods throughout warehouse.
- Operated manual pallet jacks to move material around the warehouse.
- Assisted with shipping and receiving activities as needed.
- Ensured all safety protocols were followed while operating the forklift.
- Received, inspected and stocked incoming shipments.
- Unloaded incoming supplies and placed them into designated storage areas.
- Reported any issues or discrepancies regarding product quantity or quality to supervisors immediately.
- Boxed, labeled and added shrink wrapping to items.
- Completed paperwork related to deliveries including bills of lading, packing slips.
- Received incoming shipments and checked contents against purchase orders.
- Checked finished products for quality assurance before loading them onto trucks for shipment.
- Cleaned up spills or debris in work areas immediately following an incident.
- Maintained current forklift training and certification as required by company policies.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Used handheld scanners for warehouse management system compliance.
Owner
SPL LANDSCAPING
San Antonio
05.2015 - 10.2017
- Managed daily operations and scheduling for landscaping projects.
- Directed a team of landscapers and ensured task completion.
- Oversaw equipment maintenance and inventory management.
- Coordinated client consultations to discuss landscape design preferences.
- Implemented safety protocols to ensure a secure work environment.
- Enhanced customer satisfaction through effective communication and service delivery.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Manager
Churchs Chicken
Converse
02.2010 - 10.2017
- Trained and developed team members to enhance service quality and efficiency.
- Oversaw daily restaurant operations and ensured compliance with company standards.
- Managed inventory levels and coordinated supplies to meet operational needs.
- Implemented new procedures to improve workflow and customer satisfaction.
- Conducted regular staff meetings to communicate goals and expectations clearly.
- Enforced health and safety regulations to maintain a safe work environment.
- Resolved customer complaints effectively to foster positive dining experiences.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Created monthly reports for senior management summarizing operational performance metrics.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented quality control measures to uphold company standards.
Education
High School Diploma -
Trinity Christian Academy
San Antonio, Tx05-2010
Skills
- Forklift operation
- Equipment safety inspection
- Inventory management
- Warehouse management systems
- Order processing
- Quality assurance
- Customer service
- Team collaboration
- Time management
- Effective communication
- Attention to detail
- Problem solving
- Leadership development
- Loading and unloading
- OSHA training
- Warehouse organization
- Materials handling
- Safe lifting techniques
- Pallet jack operation
- Barcode scanning
- Shipping and receiving
- Verbal and written communication
- Heavy lifting
- Order picking
- Pallet building
- Safe forklift operation
- Product placement
- Production deadline management
- Team player
- Safe driver
Certification
Forklift Certified
References
References available upon request.
Timeline
Warehouse Forklift Operator
SPFM, LP
02.2025 - Current
Owner
SPL LANDSCAPING
05.2015 - 10.2017
Manager
Churchs Chicken
02.2010 - 10.2017
High School Diploma -
Trinity Christian Academy