Steven Brown
New Haven
Summary
Bringing over 8 years of automotive service experience, excelling as a Transmission Technician with a strong commitment to quality and customer satisfaction. Expertise in diagnosing and repairing vehicle systems, performing routine maintenance, and ensuring compliance with safety standards. Proven ability to train and mentor junior technicians, fostering a collaborative environment that enhances service efficiency. Passionate about optimizing workflows and maintaining organized, safe work spaces while delivering exceptional service. Ready to contribute skills and knowledge to a dynamic automotive team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Main Line Technician
LaFontaine Volkswagen
Dearborn
04.2025 - Current
- Performed diagnostics and repairs on various Volkswagen models, ensuring high-quality service and customer satisfaction.
- Conducted routine maintenance and safety inspections to optimize vehicle performance.
- Collaborated with service advisors to communicate repair needs and timelines effectively.
- Maintained a clean and organized workspace, adhering to safety protocols.
- Assisted in training junior technicians on best practices and troubleshooting techniques.
Main Line Technician
Feldman Chevrolet Novi
Novi
11.2024 - 04.2025
- Performed diagnostic assessments and repairs on various vehicle systems.
- Ensured compliance with safety standards and regulations during all service operations.
- Collaborated with service advisors to provide detailed service recommendations.
- Maintained accurate records of service performed and parts used for inventory management.
- Trained junior technicians on best practices and troubleshooting techniques.
Transmission Technician
Pat Milliken Ford
Redford Township
04.2022 - 04.2024
- Conducted thorough diagnostics on transmission systems, ensuring optimal performance and reliability.
- Repaired and replaced faulty components, adhering to manufacturer specifications for quality.
- Collaborated with service advisors to provide accurate estimates and timelines for repairs.
- Trained junior technicians in best practices and safety protocols for transmission maintenance.
- Maintained organized records of repairs and services performed for quality assurance.
Quick Lube Trainer
Pat Milliken Ford
Redford Township
04.2020 - 04.2022
- Developed training programs for new technicians to enhance service efficiency.
- Monitored team performance and provided constructive feedback to improve skills.
- Implemented best practices for oil change procedures, ensuring compliance with safety standards.
Lube Technician
Pat Milliken Ford
Redford Township
04.2018 - 04.2020
- Conducted routine oil changes and fluid level checks to ensure optimal vehicle performance.
- Performed comprehensive inspections to identify maintenance needs and address customer concerns.
- Maintained cleanliness and organization of the service area, ensuring a safe work environment.
- Collaborated with team members to streamline service processes and improve customer satisfaction.
- Assisted in training new technicians on best practices and safety protocols.
Appliance Sales Specialist
Home Depot
Northville
05.2017 - 04.2018
- Drove sales growth by providing expert product knowledge and personalized customer service.
- Assisted customers in selecting appliances that meet their needs and budget.
- Collaborated with team members to achieve store sales targets and improve customer satisfaction.
- Trained new employees on product features and sales techniques.
- Managed inventory levels to ensure product availability and minimized stockouts.
Paint Department Associate
Home Depot
Northville
09.2016 - 05.2017
- Operated paint mixing equipment to achieve precise color matching.
- Assisted customers with product selection and application techniques.
- Maintained cleanliness and organization of paint department.
- Collaborated with team members to ensure timely restocking of inventory.
- Provided training to new associates on paint products and safety protocols.
Education
Associate - Automotive Science
Henry Ford College
Dearborn05-2024
Skills
- Attention to detail
- Problem-solving
- Customer Service
- Time Management
Certification
- State of Michigan
- Brakes
- Suspension & Steering
- Engine tune-up
- Auto Transmission
- Electrical
- Ford Motor Company
- Senior Master Technician
- ASSET & tenure
Timeline
Main Line Technician
LaFontaine Volkswagen
04.2025 - Current
Main Line Technician
Feldman Chevrolet Novi
11.2024 - 04.2025
Transmission Technician
Pat Milliken Ford
04.2022 - 04.2024
Quick Lube Trainer
Pat Milliken Ford
04.2020 - 04.2022
Lube Technician
Pat Milliken Ford
04.2018 - 04.2020
Appliance Sales Specialist
Home Depot
05.2017 - 04.2018
Paint Department Associate
Home Depot
09.2016 - 05.2017
Associate - Automotive Science
Henry Ford College