Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

STEVEN BROWN

Summary

Senior Solution Consultant with 35 years of experience in enterprise software sales and solution architecture. Recognized for driving successful digital transformation initiatives and enhancing customer satisfaction through tailored advisory services and technical demonstrations.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Senior Advisory Solution Consultant

ServiceNow
07.2017 - 05.2026
  • Provided strategic guidance to large enterprise customers on workflow automation, IT service management, and digital transformation initiatives.
  • Led technical discovery, solution design, product demonstrations, and executive presentations to support enterprise sales opportunities.
  • Partnered with account executives and customer stakeholders to identify business challenges and align ServiceNow solutions to organizational objectives.
  • Facilitated workshops, proof-of-concept engagements, and solution validation activities to demonstrate value to prospective customers.
  • Consistently recognized through multiple annual Winners' Club and Winners' Circle achievements.

Principal Solution Engineer

Salesforce
02.2015 - 06.2017
  • Partnered with sales teams to craft solution strategies and articulate business value to executive stakeholders, enhancing decision-making processes.
  • Facilitated enterprise software sales opportunities with technical presentations, demonstrations, and customer engagement activities to align solutions with client needs.
  • Guided customers in assessing Salesforce platform capabilities and implementation approaches, ensuring alignment with their business objectives.

Lead Sales Engineer

Salesforce
06.2013 - 01.2015
  • Conducted product demonstrations and technical presentations to engage prospective customers.
  • Contributed to requirements gathering, solution design, and proof-of-concept activities to align solutions with client needs.
  • Collaborated with account teams on competitive sales opportunities to enhance winning strategies.

ITSM Consultant

Effective Technologies
05.2013 - 06.2013
  • Delivered consulting services to enhance IT Service Management processes and implement supporting technologies.
  • Provided technical support for software and hardware issues across multiple platforms.
  • Installed and configured operating systems and applications for end-users.
  • Diagnosed network connectivity problems using troubleshooting tools and techniques.

Senior Software Consultant

BMC Software
04.2007 - 04.2013
  • Created and delivered engaging presentations, demonstrations, proof-of-concept installations, and pilot implementations to showcase software capabilities.
  • Facilitated software sales cycles by uncovering customer needs, gathering requirements, designing solutions, and validating technical feasibility.
  • Educated customers and stakeholders on software functionalities and best practices to enhance user adoption.

Technical Marketing Manager

BMC Software
04.2003 - 04.2007
  • Developed demonstration environments, demo scripts, white papers, FAQs, and best-practice documentation to support sales efforts.
  • Liaised between product management, development, and field sales to align objectives and enhance communication.
  • Trained pre-sales and post-sales consultants on new product capabilities to improve customer engagement.

Senior Sales Engineer

Camstar Systems
07.1993 - 04.2003
  • Delivered tailored presentations and demonstrations to executive, business, and technical audiences, enhancing engagement and driving interest.
  • Managed technical aspects of enterprise software sales opportunities, ensuring alignment with client needs and facilitating successful outcomes.
  • Assisted in developing sales strategies and qualifying opportunities, contributing to effective RFP responses and overall sales success.

Account Systems Engineer

IBM
01.1988 - 07.1993
  • Consulted enterprise customer accounts on technical solutions, designed tailored systems, and executed engineering activities to align with customer needs.
  • Designed system architectures to enhance operational efficiency and performance.
  • Collaborated with cross-functional teams to implement innovative technology solutions.
  • Developed and tested software applications to meet client specifications and requirements.

Education

Master of Science - Operations Research

Stanford University
Stanford, CA
06-1990

Bachelor of Science - Electrical Engineering

Boston University
Boston, MA
05-1982

Skills

  • Solution consulting and architecture
  • Cloud solution design
  • Enterprise software expertise
  • Salesforce platform proficiency
  • ServiceNow platform knowledge
  • IT service management (ITSM)
  • Proof of concept development
  • Requirements discovery
  • Process optimization techniques
  • Digital transformation
  • Sales strategy development
  • Client engagement strategies

Certification

  • ITIL v3 Foundation Certified
  • ServiceNow Certified System Administrator
  • Salesforce Certified Platform App Builder
  • Salesforce Certified Advanced Administrator
  • Salesforce Certified Administrator

Accomplishments

  • ServiceNow Winners Club 2022
  • ServiceNow Winners Club 2021
  • ServiceNow Winners Club 2020
  • ServiceNow Winners Club 2019

Timeline

Senior Advisory Solution Consultant

ServiceNow
07.2017 - 05.2026

Principal Solution Engineer

Salesforce
02.2015 - 06.2017

Lead Sales Engineer

Salesforce
06.2013 - 01.2015

ITSM Consultant

Effective Technologies
05.2013 - 06.2013

Senior Software Consultant

BMC Software
04.2007 - 04.2013

Technical Marketing Manager

BMC Software
04.2003 - 04.2007

Senior Sales Engineer

Camstar Systems
07.1993 - 04.2003

Account Systems Engineer

IBM
01.1988 - 07.1993

Master of Science - Operations Research

Stanford University

Bachelor of Science - Electrical Engineering

Boston University
STEVEN BROWN