STEVEN BROWN
Summary
Senior Solution Consultant with 35 years of experience in enterprise software sales and solution architecture. Recognized for driving successful digital transformation initiatives and enhancing customer satisfaction through tailored advisory services and technical demonstrations.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Senior Advisory Solution Consultant
ServiceNow
07.2017 - 05.2026
- Provided strategic guidance to large enterprise customers on workflow automation, IT service management, and digital transformation initiatives.
- Led technical discovery, solution design, product demonstrations, and executive presentations to support enterprise sales opportunities.
- Partnered with account executives and customer stakeholders to identify business challenges and align ServiceNow solutions to organizational objectives.
- Facilitated workshops, proof-of-concept engagements, and solution validation activities to demonstrate value to prospective customers.
- Consistently recognized through multiple annual Winners' Club and Winners' Circle achievements.
Principal Solution Engineer
Salesforce
02.2015 - 06.2017
- Partnered with sales teams to craft solution strategies and articulate business value to executive stakeholders, enhancing decision-making processes.
- Facilitated enterprise software sales opportunities with technical presentations, demonstrations, and customer engagement activities to align solutions with client needs.
- Guided customers in assessing Salesforce platform capabilities and implementation approaches, ensuring alignment with their business objectives.
Lead Sales Engineer
Salesforce
06.2013 - 01.2015
- Conducted product demonstrations and technical presentations to engage prospective customers.
- Contributed to requirements gathering, solution design, and proof-of-concept activities to align solutions with client needs.
- Collaborated with account teams on competitive sales opportunities to enhance winning strategies.
ITSM Consultant
Effective Technologies
05.2013 - 06.2013
- Delivered consulting services to enhance IT Service Management processes and implement supporting technologies.
- Provided technical support for software and hardware issues across multiple platforms.
- Installed and configured operating systems and applications for end-users.
- Diagnosed network connectivity problems using troubleshooting tools and techniques.
Senior Software Consultant
BMC Software
04.2007 - 04.2013
- Created and delivered engaging presentations, demonstrations, proof-of-concept installations, and pilot implementations to showcase software capabilities.
- Facilitated software sales cycles by uncovering customer needs, gathering requirements, designing solutions, and validating technical feasibility.
- Educated customers and stakeholders on software functionalities and best practices to enhance user adoption.
Technical Marketing Manager
BMC Software
04.2003 - 04.2007
- Developed demonstration environments, demo scripts, white papers, FAQs, and best-practice documentation to support sales efforts.
- Liaised between product management, development, and field sales to align objectives and enhance communication.
- Trained pre-sales and post-sales consultants on new product capabilities to improve customer engagement.
Senior Sales Engineer
Camstar Systems
07.1993 - 04.2003
- Delivered tailored presentations and demonstrations to executive, business, and technical audiences, enhancing engagement and driving interest.
- Managed technical aspects of enterprise software sales opportunities, ensuring alignment with client needs and facilitating successful outcomes.
- Assisted in developing sales strategies and qualifying opportunities, contributing to effective RFP responses and overall sales success.
Account Systems Engineer
IBM
01.1988 - 07.1993
- Consulted enterprise customer accounts on technical solutions, designed tailored systems, and executed engineering activities to align with customer needs.
- Designed system architectures to enhance operational efficiency and performance.
- Collaborated with cross-functional teams to implement innovative technology solutions.
- Developed and tested software applications to meet client specifications and requirements.
Education
Master of Science - Operations Research
Stanford University
Stanford, CA06-1990
Bachelor of Science - Electrical Engineering
Boston University
Boston, MA05-1982
Skills
- Solution consulting and architecture
- Cloud solution design
- Enterprise software expertise
- Salesforce platform proficiency
- ServiceNow platform knowledge
- IT service management (ITSM)
- Proof of concept development
- Requirements discovery
- Process optimization techniques
- Digital transformation
- Sales strategy development
- Client engagement strategies
Certification
- ITIL v3 Foundation Certified
- ServiceNow Certified System Administrator
- Salesforce Certified Platform App Builder
- Salesforce Certified Advanced Administrator
- Salesforce Certified Administrator
Accomplishments
- ServiceNow Winners Club 2022
- ServiceNow Winners Club 2021
- ServiceNow Winners Club 2020
- ServiceNow Winners Club 2019
Timeline
Senior Advisory Solution Consultant
ServiceNow
07.2017 - 05.2026
Principal Solution Engineer
Salesforce
02.2015 - 06.2017
Lead Sales Engineer
Salesforce
06.2013 - 01.2015
ITSM Consultant
Effective Technologies
05.2013 - 06.2013
Senior Software Consultant
BMC Software
04.2007 - 04.2013
Technical Marketing Manager
BMC Software
04.2003 - 04.2007
Senior Sales Engineer
Camstar Systems
07.1993 - 04.2003
Account Systems Engineer
IBM
01.1988 - 07.1993
Master of Science - Operations Research
Stanford University
Bachelor of Science - Electrical Engineering
Boston University