Gathered business requirements for client-requested functionality and supervised team of developers and QA analysts, to implement successful product.
Developed product roadmaps, strategies and timelines for new products.
Created presentations outlining product features and benefits to internal stakeholders.
Collaborated with engineering team to ensure successful product launches.
Coordinated the day-to-day activities of a cross-functional product development team.
Provided technical guidance on product design, usability, scalability, performance and security.
Identified opportunities for improvement in existing products through user testing and analysis.
Communicated regularly with customers to understand their needs and develop solutions that meet them.
Led collaboration between teams from different departments to ensure successful delivery of projects.
Maintained accurate records of all product changes and updates.
Defined success criteria for each project milestone.
Oversaw quality assurance processes throughout the entire product lifecycle.
Evaluated feedback from customers regarding functionality issues or requests for enhancements.
Documented system specifications, use cases, business rules, process flows and other technical details associated with the product launch.
Participated in regular meetings with senior management to provide progress updates on initiatives.
Partnered with business customers to clearly develop and communicate strategic vision and product roadmap.
Demonstrated expertise in resourcing, scheduling, budgeting, risk management and overall project leadership.
Translated epics into stories to enable development teams to understand scope and prepared user stories to support iterative delivery of product.
Collaborated with development engineering and marketing to translate features into consumable user stories.
Conducted customer and stakeholder interviews to identify needs and requirements.
Directed stakeholder communication and reported status, issues and changes to technical and business leadership.
Managed product and project risks, scope changes and other non-standard events throughout product planning and development.
Maintained close connection with project personnel to quickly identify and resolve problems.
Kept project teams on-task with proactive control of budgets, schedules and scopes.
Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
Updated project plans based on changing objectives, specifications and staff availability.
Maintained project schedules by managing deadlines and adjusting workflow.
Identified, addressed and either resolved or escalated project issues.
Defined scopes, managed resources and oversaw schedules in line with stakeholder and project owner specifications.
Assigned specific tasks to personnel, balancing scheduling demands, available resources and personal skill sets to achieve best possible project outcomes.
Oversaw team of up to 5 software engineers, project milestone completion and quality of work performed.
Programmer Analyst/Software Engineer
Express Scripts Inc
St. Louis, MO
03.1999 - 04.2016
Developed and implemented software solutions to improve the efficiency of existing systems.
Analyzed user requirements, developed detailed system design specifications and wrote program code for applications.
Tested, debugged and corrected errors in programs to ensure accuracy and completeness.
Maintained existing software systems by identifying and correcting software defects.
Collaborated with other programmers to create optimized programming solutions.
Created automated scripts to streamline processes and reduce manual labor time.
Prepared technical documentation including flowcharts, diagrams, manuals, reports. related to programming projects.
Performed data analysis on large datasets using SQL queries and stored procedures.
Identified areas of improvement in current systems architecture and suggested suitable changes.
Resolved issues reported by users in a timely manner while adhering to SLAs.
Participated in regular meetings with stakeholders to discuss project progress.
Reviewed code written by peers for quality assurance before releasing it into production.
Implemented and tested enhancement feature requests to improve product functionality and extend performance.
Tackled development tasks based on system requirements and documented approaches.
Participated in team-oriented environments, working cohesively and successfully on multiple projects.
Reviewed project documentation and made important changes to match updates to project scope.
Responded to escalated issues and implemented successful resolutions to resolve conflicts and restore project trajectory.
Drafted design objectives and system design documents.
Oversaw each project's technical requirements and completed every milestone on time.
Performed regression and performance tests for updated systems.
Oversaw deployment, configuration and documentation procedures for COBOL, JCL.
Met with and collaborated with clients in discussion sessions to make parties aware of project specifications pertaining to applications, databases and systems.
Met with stakeholders, product teams and customers throughout system development lifecycle.
Manager of Mainframe Development Team
Bi-State Development Agency (Metro)
St. Louis, MO
03.1998 - 02.1999
Managed mainframe development team across multiple applications.
Patient Advisor/Customer Service Representative at Cigna Express Scripts-Evernorth Health ServicesPatient Advisor/Customer Service Representative at Cigna Express Scripts-Evernorth Health Services