Steven Budhu
Freeport,NY
Summary
Dynamic IT professional with extensive experience at World Wrestling Entertainment Inc., excelling in AV support and event coordination. Proven track record in troubleshooting hardware and managing Active Directory, delivering exceptional service to senior executives. Adept at fostering team collaboration while implementing innovative solutions to enhance operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Executive & A/V Technician
World Wrestling Entertainment Inc
Stamford, CT
08.2022 - Current
- Organized and executed daily in-person and virtual events for WWE, UFC, and Endeavor staff.
- Delivered AV operational support, troubleshooting diverse meeting platforms and systems.
- Worked alongside support teams to ensure requirements for meetings and events were met.
- Coordinated with event organizers to collect essential technical information.
- Delivered high-caliber support tailored to executive and senior leadership needs.
- Implemented compliance with A/V hardware and software asset protocols.
- Manage user accounts and Active Directory database integrity.
- Ensure that relevant help documentation is available.
- Ensured that conference room technology remained operational and secure.
- Performed troubleshooting tasks for both hardware and software problems.
- Implemented environment adjustments aligned with senior leadership directives.
- Supervised help desk team and served as escalation contact for Level 3 support.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Support Technician
World Wrestling Entertainment Inc
Stamford, CT
06.2021 - 08.2022
- Offer technical support for more than 1000 Corporate staff members on location and via remote access.
- Installed, upgraded, supported and troubleshooted Windows and Mac OS.
- Delivered technical assistance for laptops, desktops, and mobile devices.
- Installed operating systems across Windows and MAC platforms.
- Perform remote troubleshooting and use remote tools such as Desktop Central.
- Experience managing applications such as Google Workspace, Okta,JAMF ,Intune,AWS and Slack.
- Deliver White Glove Service to senior level executives
- Perform onboarding and off-boarding services.
- Acted as primary liaison for VP, Executives, and Assistants.
- Met compliance standards for departmental procedures concerning incident management, requests, alterations, or issues.
- Hands-on experience managing Active Directory and Azure
- Skilled in using ServiceNow, Jira, and Zendesk for efficient ticket system operations.
IT Service Technician
Hulu / Walt Disney Company
New York, NY
01.2020 - 06.2021
- Provides technical support to corporate employees (2,000+ and growing).
- Install, upgrade, support, and troubleshoot Windows and Mac OS, authorized desktop/laptop applications, hardware, and peripheral equipment.
- Provided desk-side support for laptops, desktop computers, and mobile devices.
- Installed Windows and Mac operating systems.
- Configure mobile and workstation for daily and remote use.
- Configure the mobile device for business needs.
- Proficient in remote troubleshooting and using remote tools such as Remote Desktop, Zoom, and Bomgar Cloud.
- Knowledgeable in apps such as G Suite, Okta, JAMF, Intune, and Slack for provisioning and troubleshooting.
- Experience with performing White Glove Service when deploying new laptops to new hires
- Serve as the VP's/Executives' point of contact.
- Understand and comply with all departmental policies and procedures for an incident, request, change, problem, and system.
Technical Support Analyst/Desktop Support
New York Racing Association/Aqueduct Racetrack
South Ozone Park, NY
01.2015 - 12.2019
- Install, upgrade, support, and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment.
- Provided desk-side support for laptops, desktop computers, and mobile devices.
- Installed Windows and Mac operating systems.
- Configure mobile and workstation for daily and remote use
- Configure the mobile device for business needs.
- Execute SQL queries on system databases; analyze application logs, troubleshoot, and resolve technical issues.
- Provide technical and customer support via phone, emails, and onsite for the NYRA websites and its 5,000+ users.
- Manage Active Directory, reset passwords, and unlock user accounts.
- Provide desktop support for Windows and Mac OS, and troubleshoot networking issues relating to the ADW (Advance Deposit Wagering) system.
- Configure virtual machines using VMWare Workstation to assist with testing and troubleshooting.
Skills
- AV support
- Event coordination
- Troubleshooting hardware
- Active Directory management
- Windows administration
- Mac OS support
- Okta Administration
- Intune MDM
- Jamf Administration
- Dante Administration
Certification
- Jamf 100 Certification
- Dante Level 1, 2, and 3 Certification
- Duo Certification
Timeline
Executive & A/V Technician
World Wrestling Entertainment Inc
08.2022 - Current
Support Technician
World Wrestling Entertainment Inc
06.2021 - 08.2022
IT Service Technician
Hulu / Walt Disney Company
01.2020 - 06.2021
Technical Support Analyst/Desktop Support
New York Racing Association/Aqueduct Racetrack
01.2015 - 12.2019
Similar Profiles
REBECCA BALSLEYREBECCA BALSLEY
Creative Director at WORLD WRESTLING ENTERTAINMENTCreative Director at WORLD WRESTLING ENTERTAINMENT
Stephen MarinStephen Marin
Executives Protection Security at World Wrestling Entertainment, WWEExecutives Protection Security at World Wrestling Entertainment, WWE
Evan SmithEvan Smith
Advanced Media Group at World Wrestling Entertainment Inc.Advanced Media Group at World Wrestling Entertainment Inc.
Iris MackIris Mack
Registered Nurse at Victory Recovery PartnersRegistered Nurse at Victory Recovery Partners
Dimas LemusDimas Lemus
Whitewater Landscape at Sirjan SalazarWhitewater Landscape at Sirjan Salazar