Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Vaccinations
Timeline
Generic

Steven Buendtner

Conway,AR

Summary

Compassionate healthcare worker with proven expertise in direct patient care and behavior management at Conway Regional Medical Center. Skilled in de-escalation techniques and relationship building, I foster supportive environments that promote patient safety, recovery and satisfaction. Committed to enhancing patient well-being through effective communication, family engagement, advocacy, and compassionate care.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Mental Health Technician

Conway Regional Medical Center
10.2022 - Current
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
  • Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
  • Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
  • Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
  • Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.

Patient Care Technician

Baptist Health Medical Center
02.2022 - Current

Behavioral Health Associate

Conway Behavioral Health
03.2021 - 01.2022
  • Participated in ongoing professional development, staying current with best practices in behavioral health care to enhance service quality.
  • Maintained confidentiality of sensitive information according to HIPAA regulations and ethical guidelines for mental health professionals.
  • Facilitated group therapy sessions, encouraging active participation and promoting healthy coping strategies among patients.
  • Fostered a supportive atmosphere within the therapeutic setting by actively listening, empathizing, and validating patients'' experiences.
  • Implemented skill-building exercises within group sessions that promoted self-awareness and improved interpersonal relationships among participants.
  • Promoted a safe therapeutic environment through consistent enforcement of policies, procedures, and guidelines related to patient care.
  • Mentored new Behavioral Health Associates as part of facility''s orientation process, sharing knowledge of clinical practice standards and organizational culture expectations.
  • Conducted thorough assessments to identify behavioral health concerns and determine appropriate interventions.
  • Maintained accurate records, updating documentation regularly to track patient progress and inform future care decisions.
  • Developed strong rapport with patients, fostering trust and open communication to better address their needs.
  • Assisted in crisis intervention, de-escalating situations and ensuring patient safety during high-stress incidents.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Facilitated group therapy sessions to help clients develop coping strategies and social skills.
  • Observed and monitored client behavior and responses to treatment.
  • Encouraged patients to discuss experiences in group and individual settings.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.

Mechanical Technician

Freyaldenhoven Mechanical
08.2018 - 01.2021
  • Resolved mechanical issues using both technical and manual skills.
  • Assembled and disassembled equipment to perform repairs and maintenance.
  • Frequently diagnosed mechanical problems and determined how to correct issues.
  • Maintained clean and organized work area to easily locate repairing tools and equipment.
  • Identified mechanical problems and determined best solutions for correction.
  • Followed guidelines while performing maintenance and repairs to prevent work-related injuries.
  • Ensured safe working environment through strict adherence to safety protocols and guidelines.
  • Utilized varied tools and equipment to test and troubleshoot mechanical systems.
  • Provided technical assistance during new equipment installations, reducing commissioning timeframes while ensuring proper setup according to manufacturer specifications.
  • Achieved high levels of customer satisfaction through prompt resolution of technical issues and effective communication with clients throughout the service process.
  • Operated variety of tools and equipment to complete mechanical repairs.

Lead Carpenter

Kordsmeier Remodeling Service
07.2005 - 08.2018
  • Completed installations of building structures, trim, flooring, and cabinetry.
  • Led garages, residential homes, and addition projects to completion.
  • Conducted thorough final inspections of completed projects to assure adherence to specifications and industry standards.
  • Enhanced team productivity by implementing efficient project management strategies and prioritizing tasks.
  • Optimized workflow by assigning tasks based on individual skills, ultimately enhancing overall team performance.
  • Earned a reputation for exceptional craftsmanship by consistently exceeding client expectations in both design and functionality aspects of projects.
  • Contributed significantly towards the company''s growth through diligent work ethic coupled with an unwavering commitment towards excellence.
  • Developed strong relationships with clients, leading to repeat business and referrals from satisfied customers.
  • Planned and executed work with proper tools and materials to maximize productivity.
  • Resolved issues as they arose during projects, utilizing critical thinking skills and effective problem-solving techniques for quick resolutions.
  • Increased client satisfaction through consistent delivery of high-quality workmanship and attention to detail.
  • Maintained clean work sites, minimizing disruptions to surrounding areas during construction projects.
  • Identified opportunities for continuous improvement in construction methods, leading to increased profitability for the company.
  • Kept team members safe and job sites free of hazards by maintaining good organizational skills.
  • Improved overall job site safety by conducting regular inspections and addressing potential hazards promptly.
  • Established a strong foundation for future success by upholding the highest standards in workmanship, safety, and client satisfaction.
  • Followed established job site safety regulations and maintained safe and clean work area.
  • Demonstrated close attention to detail to verify quality and accuracy of work.
  • Inspected job sites to identify potential hazards and establish protection and safety standards.
  • Followed protocols and stayed organized to provide personal and teammate safety.

Customer Assistant

Bruce Oakley Inc.
08.2002 - 08.2005
  • Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
  • Processed returns and exchanges efficiently, minimizing wait times for customers.
  • Built strong relationships with customers by providing personalized recommendations and attentive service.
  • Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.

Cashier

Exxon Mobil
07.2001 - 08.2002
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Customer Loading Dock Associate

Associated Farmers Co-op
08.2000 - 07.2001
  • Organized warehouse stock and delivered product to sales floor.
  • Optimized workflow on the dock floor by assigning tasks based on individual skill sets and availability.
  • Streamlined loading and unloading processes for faster turnaround times and fewer errors.
  • Supported successful audits through accurate record-keeping and documentation of all relevant shipping data.
  • Loaded complex freight into trailers according to tight schedules.
  • Operated forklifts and other equipment to move items between storage, staging, trucks and sales floor.
  • Promoted a safe work environment through strict adherence to OSHA regulations and company guidelines.
  • Contributed to a clean work environment by maintaining the cleanliness of the dock area during shifts.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.

Line Server

Payton Creek Catfish House
05.1999 - 08.2000
  • Reduced wait times for guests by efficiently assembling meal components in a timely manner.
  • Enhanced customer satisfaction by promptly serving food and maintaining a clean work area.
  • Prepared items for salad bar and cold food areas, restocked ice and checked item temperatures.
  • Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Maintained high standards of cleanliness by consistently adhering to food safety guidelines and procedures.
  • Took customer orders and prepared take-out items.
  • Kept work and food areas pristine to meet presentation and food safety requirements.
  • Collaborated with kitchen staff to maintain proper inventory levels and minimize food waste.
  • Streamlined the serving process by prepping ingredients ahead of time, reducing order fulfillment delays.
  • Communicated effectively with coworkers to optimize workflow and ensure smooth operations during busy shifts.
  • Opened and closed food lines serving items such as Item, Item and Item.
  • Cleaned and sanitized surfaces, tools, and equipment.
  • Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
  • Provided exemplary service to students, staff, and visitors.
  • Assisted with bussing tables and cleaning up spills.
  • Provided attentive service and proactively assessed guest needs.

Warehouse Worker

Conway Grain and Supply
08.1997 - 05.1999
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
  • Maintained clean, orderly work environment free of hazards.
  • Assisted in receiving, stocking and distribution of merchandise.

Education

Bachelor Of Medical Science - Biological Sciences

Saint Louis University
St. Louis, MO
05.2025

Diploma -

Conway High School
Conway, AR
05.2002

Skills

  • De-escalation techniques
  • Behavior observation
  • Stress reduction techniques
  • Behavior management
  • Patient safety management
  • Progress monitoring
  • Clinical documentation
  • Family engagement
  • Family relations
  • Self-care promotion
  • Depression support
  • Compassionate care
  • Relationship building
  • Patient advocacy
  • Recovery support
  • Patient protection
  • Family support and assistance
  • Rapport building
  • Nursing assistance
  • Crisis intervention
  • Substance abuse awareness

Accomplishments

Awarded an Achievement award in 2021 from Conway Behavioral Health

Awarded the Exceptional Employee Award in 2025 from Conway Regional Medical Center

Certification

CPR/BLS certification

CPI certification

10hr OSHA certification

Phlebotomy certificate

Patient Care certificate

Arkansas Ministers License

Vaccinations

COVID 19

Hep B

Timeline

Mental Health Technician

Conway Regional Medical Center
10.2022 - Current

Patient Care Technician

Baptist Health Medical Center
02.2022 - Current

Behavioral Health Associate

Conway Behavioral Health
03.2021 - 01.2022

Mechanical Technician

Freyaldenhoven Mechanical
08.2018 - 01.2021

Lead Carpenter

Kordsmeier Remodeling Service
07.2005 - 08.2018

Customer Assistant

Bruce Oakley Inc.
08.2002 - 08.2005

Cashier

Exxon Mobil
07.2001 - 08.2002

Customer Loading Dock Associate

Associated Farmers Co-op
08.2000 - 07.2001

Line Server

Payton Creek Catfish House
05.1999 - 08.2000

Warehouse Worker

Conway Grain and Supply
08.1997 - 05.1999

Bachelor Of Medical Science - Biological Sciences

Saint Louis University

Diploma -

Conway High School

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Steven Buendtner