Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Steven Buret

Summary

Detail-oriented and results-driven professional with a strong background in customer service, sales, and event coordination across leading brands. Proven track record of enhancing customer satisfaction and driving revenue growth through effective communication and strategic promotions. Experienced in orchestrating high-profile events, managing logistics, sponsorships, and promotional activities to deliver memorable experiences. Bilingual in Spanish, skilled at engaging diverse audiences and fostering strong client relationships. Committed to operational excellence and optimizing workflows in fast-paced environments. Seeking to leverage a diverse skill set and a passion for hospitality to contribute to a high-performing team in a challenging role.

Overview

11
11
years of professional experience

Work History

Event Coordinator | Photographer

Freelance
03.2020 - Current
  • Orchestrated high-profile events by strategically managing venue selection, securing sponsorships, and developing promotional materials, resulting in increased brand visibility and enhanced attendee engagement.
  • Captured engaging behind-the-scenes content for major music festivals, creating social media assets that amplified artist narratives and fan connections.
  • Conceptualized and executed album release events, establishing strategic partnerships and overseeing logistics to create impactful experiences for industry insiders and elevate brand presence.
  • Coordinated event schedules and timelines, ensuring seamless execution aligned with organizational goals.

Customer Service Agent

Delta Airlines
05.2016 - 05.2022
  • Verified Passenger documents and managed baggage handling process, ensuring data accuracy and enhancing overall customer satisfaction through timely and efficient service.
  • Implemented streamlined check-in procedures for over 1,000 daily travelers, reducing wait times and improving operational efficiency.
  • Contributed to revenue growth by effectively promoting ancillary services, including upgrades and additional fees, resulting in increased sales and enhanced customer experiences.
  • Utilized strong attention to detail in reviewing passenger documentation for accuracy prior to issuing boarding passes, minimizing errors and ensuring compliance with airlines policies.

Sales Associate

Bloomingdale's
08.2016 - 06.2017
  • Enrolled customers in loyalty programs and credit card applications, achieving a 25% increase in program participation and driving repeat business.
  • Actively listened to customer needs and preferences to identify and recommend optimal products, resulting in increased customer satisfaction and loyalty
  • Managed daily inventory and product displays, ensuring optimal presentation and availability of merchandise to enhance the shopping experience.

Bank Teller

Golden Pacific Bank
06.2013 - 05.2015
  • Effectively managed high-volume transactions during peak hours maintaining meticulous attention to detail, ensuring a seamless customer experience and optimizing operational efficiency.
  • Accurately processed high volumes of financial transactions, including deposits, withdrawals, and loan payments, achieving a 98% accuracy rate and consistently meeting daily performance metrics.
  • Enhanced customer satisfaction by 15% through attentive service and personalized financial solutions, while driving a 10% increase in cross-sales of bank products, including saving accounts and loans.

Education

No Degree - Business Management

Southern Poly University
Marietta, GA
08-2012

Skills

    Project Management

    Creative Strategy

    Time Management

    Team Leadership

    Brand Partnerships

    POS System Proficiency

    Event Planning
    Attention To Detail

    Creative Problem Solving

    Brand Development
    Event Coordination

    Social Media Content Creation

    Bilingual Communication

    Microsoft Word, Excel, Outlook

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Event Coordinator | Photographer

Freelance
03.2020 - Current

Sales Associate

Bloomingdale's
08.2016 - 06.2017

Customer Service Agent

Delta Airlines
05.2016 - 05.2022

Bank Teller

Golden Pacific Bank
06.2013 - 05.2015

No Degree - Business Management

Southern Poly University

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Steven Buret