Steven Burns
Jacksonville,FL
Summary
Proven leader in strategic consulting, sells, operational excellence, notably with Ideal Practices and various dental equipment dealers. Expert in leveraging analytical thinking and project management to increase sells, drive process improvements, achieving significant client satisfaction, and operational efficiencies. Skilled in fostering robust client relationships and adept in CRM and MS office software's, consistently delivering solutions that surpass objectives.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Senior Startup Consultant
Ideal Practices
02.2019 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients unique project needs, resulting in budget compliance and meeting needed timeline requirements.
- Collaborated with multiple vendor teams to successfully deliver comprehensive solutions for clients.
- Guided clients through negotiations of contracts and sells agreements, securing favorable terms that contributed to their overall success.
- Provided ongoing support to clients during equipment, construction and technology phases of opening their startup dental practice, ensuring long-term success of implemented solutions.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Managed client relationships through regular check-ins and updates on project progress.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Designed tailored training programs for employees at various levels within our organization, boosting overall skillsets.
Independent Certified Coach, Teacher, and Speaker
Examining Solutions
08.2016 - Current
- Utilized various assessment tools to gain a deeper understanding of clients'' strengths, challenges, values, and motivations.
- Customized coaching tools and resources, ensuring relevancy to each client''s unique needs and circumstances.
- Improved client decision-making skills by guiding them through a structured problem-solving process.
- Developed comprehensive action plans for clients, resulting in measurable progress towards objectives.
- Certified DISC consultant with the John Maxwell Leadership Team.
Equipment & Technology Sales Specialist
Henry Schein Dental
01.2007 - 02.2019
- Developed a keen understanding of client pain points by actively listening during discovery meetings.
- Exceeded sales targets consistently with a proactive approach to lead generation and pipeline management.
- Managed complex sales cycles effectively, from prospecting to negotiation to closing deals.
- Conducted product demonstrations and training sessions for clients, ensuring optimal product usage.
- Delivered exceptional customer service, addressing client concerns promptly and professionally.
- Built long-lasting relationships with channel partners, resulting in consistent referrals and increased revenue opportunities.
- Utilized CRM tools efficiently for tracking sales activities, providing accurate forecasting, and managing client interactions.
- Attended industry conferences and events to network with potential clients and stay current on market trends.
- Collaborated with cross-functional teams to develop tailored solutions for unique client needs.
- Handled proposal negotiations skillfully, securing favorable terms for both company and clients.
- Secured new business partnerships through effective networking and communication strategies.
Regional Operations Manager
Henry Schein Dental
01.2006 - 01.2007
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Developed processes to save on costs and prevent losses.
- Devised strategic plans focused on long-term growth while addressing immediate operational challenges.
- Increased employee retention by implementing comprehensive training programs and opportunities for advancement.
- Collaborated with cross-functional teams to align operations with corporate objectives.
National Equipment & Parts Manager
Island Dental
01.2003 - 01.2006
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Analyzed sales trends to to negotiate with manufactures to maximize pricing discounts and product availability.
Equipment Service Technician
Island Dental, Meer Dental, Patterson Dental
01.1992 - 01.2004
- Established rapport with customers by providing expert advice on preventive maintenance measures.
- Adapted to evolving customer needs by continuously evaluating service procedures, identifying areas for improvement, and implementing necessary changes.
- Optimized equipment performance with thorough diagnostics and precise calibration adjustments.
- Elevated the reputation of the company''s services by consistently receiving positive feedback from satisfied clients.
- Developed strong relationships with key clients, fostering trust and loyalty while promoting long-term business partnerships.
- Reduced downtime for clients through timely completion of repairs and proactive communication regarding equipment status.
- Supported inventory control efforts by monitoring parts usage, identifying trends, and suggesting appropriate stock levels for commonly used components.
Active Duty Soldier
U.S. Army Active Duty
10.1986 - 02.1990
Education
GED -
Glendale High School
Springfield, MO 05.2001 -
No Degree - Religious Studies
Cincinnati Christian University
Cincinnati, OH 05.2001 -
Skills
Sells Growth
Client Relationships
Analytical Thinking
Project Management
Process Improvement
Operations Analysis
Issue Resolution
MS Office
Affiliations
- NFPA - National Fire Protection Association
- Maxwell Leadership Certified Team
Certification
Various Dental Equipment Factory Training Courses
Timeline
Senior Startup Consultant
Ideal Practices
02.2019 - Current
Independent Certified Coach, Teacher, and Speaker
Examining Solutions
08.2016 - Current
Equipment & Technology Sales Specialist
Henry Schein Dental
01.2007 - 02.2019
Regional Operations Manager
Henry Schein Dental
01.2006 - 01.2007
National Equipment & Parts Manager
Island Dental
01.2003 - 01.2006
GED -
Glendale High School
05.2001 -
No Degree - Religious Studies
Cincinnati Christian University
05.2001 -
Equipment Service Technician
Island Dental, Meer Dental, Patterson Dental
01.1992 - 01.2004
Active Duty Soldier
U.S. Army Active Duty
10.1986 - 02.1990
Similar Profiles
Katie McDanielKatie McDaniel
Medical Coding Specialist at Consolidated Medical Practices Of MemphisMedical Coding Specialist at Consolidated Medical Practices Of Memphis
Moneisha JohnsonMoneisha Johnson
EMR Applications Manager at Consolidated Medical Practices Of MemphisEMR Applications Manager at Consolidated Medical Practices Of Memphis
Amber DemmonsAmber Demmons
Patient Services Coordinator at Calais community provider practicesPatient Services Coordinator at Calais community provider practices
Johnathan DavisJohnathan Davis
Hazardous Materials Specialist at U.S NavyHazardous Materials Specialist at U.S Navy
Harold J. Hobbs IIHarold J. Hobbs II
Insurance Advisor at Amplify LifeInsurance Advisor at Amplify Life