Steven Bussen
Lee's Summit,MO
Summary
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Windows front and backend user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Goal-oriented with strong leadership capabilities. Organized, highly motivated, and detail-directed problem solver. Communicates effectively in all methods of communications with diverse populations. Technical knowledge with ability to grasp concepts quickly.
Overview
12
12
years of professional experience
Work History
IT Services Support Specialist
Terracon Consultants Inc.
07.2022 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Used ticketing systems to manage and process support actions and requests
- Documented support interactions for future reference
- Monitored systems in operation and quickly troubleshot errors
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Billing Manager and Technical Support
Healing Grace Counseling Center
10.2019 - 07.2022
- Providing computer hardware/software support for staff
- Reconciling billing accounts for over 20 therapists
- Website upkeep, including various scripts to further efficiency
- Developed and implemented training initiatives for new hires
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to a forever changing atmosphere.
Manager
Coach's Concessions
05.2012 - 10.2019
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Monitored security and handled incidents calmly.
Computer Support Intern
DST Systems
06.2017 - 07.2017
- Maintained regulatory analytics
- Monitored hardware, software and peripheral performance against organizational expectations.
Computer Support Intern
Cerner
06.2016 - 07.2016
- Experienced with network connectivity issues
- Resolved computer and system networking problems to maintain user productivity
- Monitored hardware, software and performance against expectations.
Education
B.S Cybersecurity -
University of Central Missouri
Warrensburg, MO05.2020
Skills
- Customer support
- Windows 10 Administration
- Hardware/software troubleshooting and repair
- User Account Management
- Strong understanding of Security
- Training and mentoring
- Basic understanding of Networking
- Business Development
Timeline
IT Services Support Specialist
Terracon Consultants Inc.
07.2022 - Current
Billing Manager and Technical Support
Healing Grace Counseling Center
10.2019 - 07.2022
Computer Support Intern
DST Systems
06.2017 - 07.2017
Computer Support Intern
Cerner
06.2016 - 07.2016
Manager
Coach's Concessions
05.2012 - 10.2019
B.S Cybersecurity -
University of Central Missouri
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