Summary
Overview
Work History
Education
Skills
Timeline
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Steven Bustamante

Westminster,CA

Summary

Proven leader with extensive experience at Valuetinas, adept in staff management and customer relations. Excelled in enhancing customer satisfaction and operational efficiency, achieving significant improvements in financial accuracy. Skilled in money handling and fostering team motivation, consistently driving positive outcomes and exceeding performance goals. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

5
5
years of professional experience
1
1
year of post-secondary education

Work History

Assistant Manager

Valuetinas
04.2020 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Generated repeat business through exceptional customer service.

Assistant Store Manager

Self Storage
03.2024 - 10.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.

Crew Member

AMC Theatres
06.2019 - 04.2020
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.

Education

Santa Ana College
Santa Ana
08.2019 - 05.2020

High School Diploma -

Orange High
Orange, CA
06.2018

Skills

Money Handling

Customer Relations

Team motivation

Product and service knowledge

Staff Training and Development

Staff Supervision

Staff Management

Workload Management

Sales Reporting

Timeline

Assistant Store Manager

Self Storage
03.2024 - 10.2024

Assistant Manager

Valuetinas
04.2020 - Current

Santa Ana College
08.2019 - 05.2020

Crew Member

AMC Theatres
06.2019 - 04.2020

High School Diploma -

Orange High

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Steven Bustamante