Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Steven Byrne

Tampa

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

16
16
years of professional experience

Work History

Client Success Representative

PrimePay
08.2022 - Current
  • Followed documentation and training materials to diagnosis, resolve and escalate client support tickets.
  • Took initiative to investigate and manage issues outside documented occurrences.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Utilized CRM software to track client progress, update account information and monitor service usage trends.
  • Identified potential risks related to customer accounts and developed strategies for mitigating those risks.
  • Monitored competitor activity within the industry, staying up-to-date on emerging trends that may impact our offerings.
  • Assisted with the implementation of new systems or services by providing training materials and resources as needed.

Billing Coordinator

BCH Mechanical
05.2022 - 08.2022
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Referred past due payments to collections department.
  • Entered details into accounts and tracked payments.
  • Organized accounts for financial audits and supported audit process.
  • Updated documentation, reports, and spreadsheets with financial information.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Worked with multiple departments to check proper billing information.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Utilized various software programs to process customer payments.
  • Monitored outstanding invoices and performed collections duties.
  • Used data entry skills to accurately document and input statements.
  • Audited and corrected billing and posting documents for accuracy.

Fulfillment Specialist

Paychex
09.2009 - 05.2022
  • Issued paychecks on designated pay dates to avoid employee dissatisfaction.
  • Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
  • Developed and implemented payroll procedures to streamline workflow.
  • Performed data entry tasks and maintained accurate records of clients payroll information.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Handled shipping logistics for large mailings to recipients.
  • Documented shipping and receiving records to confirm receipt of orders.
  • Entered shipping information into computer system and estimated freight and postal rates.
  • Oversaw end-to-end operations, including production, shipping and maintenance.

Education

High School Diploma -

Leto High School
Tampa, FL
06.2001

Certificate - IBM Data Analyst

Coursera

Skills

  • CRM tools expertise
  • Client representation
  • Team-based coordination
  • Feedback analysis
  • Strategic team engagement
  • Mentorship development
  • Comprehensive report evaluation
  • Effective strategic communications
  • Analytical research skills
  • Operational process improvement
  • Problem-solving skills
  • Skilled in Microsoft Office tools

Timeline

Client Success Representative

PrimePay
08.2022 - Current

Billing Coordinator

BCH Mechanical
05.2022 - 08.2022

Fulfillment Specialist

Paychex
09.2009 - 05.2022

High School Diploma -

Leto High School

Certificate - IBM Data Analyst

Coursera