Steven Cain

• Increased market share by identifying and capitalizing on emerging market trends.
• Streamlined internal processes, enhancing operational efficiency and reducing costs.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Built brand awareness in local market and increased penetration with proactive strategies.
• Coached a team of 6 to 12 TSM's in effective selling strategies and closing techniques.
• Achieved monthly sales targets consistently by pursuing new business.
• I was involved in several market blitzes in and around Texas
• Maintained accurate forecasting models for inventory planning, preventing stockouts or overstock situations that could negatively impact profitability.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
• Delivered recommendations to long-term accounts to promote brand awareness to key audience.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Cultivated cross-functional partnerships with sales and support teams to achieve commercial and departmental objectives.
• Secured private information to maintain customer confidence and protect operations.
• Analyzed and minimized costs to meet appropriate margin levels.
• Delegated work assignments and processes to manage inventory, manpower and equipment and maintain optimal customer service.
• Built constructive employee relationships to maintain workforce engagement, commitment and flexibility.
• Managed contracts and operations at customer sites to encourage safe working conditions, compliance and financial performance.
• Delivered process improvement solutions to achieve organizational objectives and key metric targets.
• Built relationships with customers and community to establish long-term business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Managed accounts to retain existing relationships and grow share of business.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
• Monitored sales team performance, analyzed sales data and reported information to area managers.
• Maintained up-to-date knowledge of competitor products and pricing in market served.
• Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
• Delivered recommendations to long-term accounts to promote brand awareness to key audience

• Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
• Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
• Researched emerging industry trends, new applications, concepts and procedures for clients to update current training curriculum.
• Oversaw new business development and customer servicing.
• Capitalized on emerging trends in customer preferences and marketplaces.
• Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
• Educated clients on new products such as Black Rifle Coffee, Lemon Perfect, Bang Hard Seltzer, Fiji, and Defy water products.
• Achieved monthly quota and grew sales from 150 cases weekly to 455 cases weekly

• Oversaw sales forecasting, goal setting and performance reporting for all accounts.
• Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Organized joint sales calls with current customers and outside vendors.
• Anticipated clients' needs by staying in touch on regular basis.
• Consistently exceeded monthly sales quotas by more than 20% by pursuing leads and expanding prospect list.
• Trained peers and management team on internal system supports and implementation plans.
• Created sales contacts with on- and off-premise accounts.
• Maintained central database of key contacts, risk ratings, financial impact and key issues.
• Obtained and evaluated credit information about prospective customers.
• Negotiated prices, terms of sale and service agreements.

• Calibrated, tested, and adjusted machine settings or controls in preparation for bun make-up operations
• Assessed equipment after each production run, performing preventive maintenance to keep machines running smoothly
• Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances
• Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands
• Updated daily production logs with timely and accurate information, regularly informing management of special incidents or non-conformance issues
• Maintained equipment performance by completing routine maintenance actions such as lubricating and cleaning components
• Followed technical documentation, including tooling instructions and product specifications to determine and implement operational sequences
• Set appropriate stops and guides to specified lengths as indicated by scale, rule or template
• Maintained good maintenance practices on machines and within work area, complying with company and OSHA safety rules and regulations

I deliver bread and cakes to major retailers. I sell in new products and promotional products as well. I also merchandise all products I bring in to stores.

• Worked directly with management to achieve new displays
• Implemented marketing strategies which resulted in 28% growth of customer base
• Responded to customer requests via telephone and email
• Identified customers' needs and provided information on appropriate products in effort to promote cross-selling
• Immediately addressed problems with customers to promote speedy resolution
• Represented wide range of products, including Mrs. Baird's bread, Oroweat, and Sara Lee
• Ensured top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders
• Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications
• Determined best routes for driving to customer sites, accounting for such factors as weather and road construction
• Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverable's
• Displayed products properly at customer sites and according to company specifications and policies
• Contributed expertise to multiple committees to enhance outreach and branding strategies.
  
• Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.
  
• Helped local clients expand business operations through targeted advertising
• Identified and qualified accounts to assess market potential

• Contacted customers prior to delivery to confirm and coordinate delivery times
• Completed on-time deliveries by choosing best and most efficient routes
• Boosted revenues by upselling and cross-selling products to new and established customers
• Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery
• Invoiced accurately, coordinated shipping documentation and completed daily logs to satisfy recordkeeping requirements and keep management informed of field activities
• Assigned and recorded job Numbers for 12 jobs per shift
• Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift
• Loaded truck and properly secured items to prevent damage for over 12 deliveries
• Communicated customer complaints, requests and feedback to company management for swift resolution
• Reported any issues found with delivery truck to next shift driver and shift lead
• Performed walk around on delivery vehicle before beginning shift to ensure correct and safe operating order
• Verified load against delivery ticket before beginning every shift
• Completed pre and post-trip safety inspections, recording and reporting any defects and malfunctions
• Created and submitted delivery and DOT logs
• Informed customers of discounts, special offers and programs to enhance customer experience
• Managed warehouse operations and verified proper shipment procedures
• Operated equipment while observing standard safety procedures
• Changed out forklift batteries and connected batteries to battery charger
• Loaded, transported and stacked materials

• Promoted seasonal products and trends to ensure efficient movement of stock
• Developed merchandising strategy to efficiently move overstock
• Prepared interesting and innovative visual displays to grab customer interest and promote sales
• Supervised team of up to 10 merchandising employees and monitored adherence to company standards
• Enhanced overall store appearance by applying careful consideration to product and display locations
• Arranged consistent shelves, bins and racks at 6 locations by following established planograms
• Created interior displays to promote products in alignment with corporate sales objectives
• Updated pricing and signage to complete product displays and educate customers
• Restructured company merchandising standards to increase customer traffic and product exposure
• Inspected merchandise for quality and arranged proper display location on floor
• Worked with managers and advertising directors to optimize promotions
• Presented store update suggestions and layouts to management and stakeholders
• Developed and executed go-to-market plans and facilitated internal organizational readiness

• Represented wide range of products, including Twinkies, Ding Dongs, and Zingers
• Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders
• Determined best routes for driving to customer sites, accounting for such factors as weather and road construction
• Immediately addressed problems with customers to promote speedy resolution
• Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications
• Implemented policies and procedures across warehouse and shipping platforms
• Displayed products properly at customer sites and according to company specifications and policies
• Identified customers' needs and provided information on appropriate products in effort to promote cross-selling
• Stayed in open communication with existing customers to offer immediate access to new products
• Drove more than 100 miles per day to serve as many as 35 customers per month across Dallas Ft Worth
• Continuously surpassed sales goals, optimizing profitability and performance of assigned territory
• Ensured all product displays met company specifications regarding placement, date codes and pricing

• Checked prices and calculated totals for accurate invoice processing
• Realigned production schedules to factor in changing conditions such as materials shortages and changing designs
• Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets
• Worked with inventory supervisors and team members to understand supply needs and bring levels within desired tolerances
• Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets
• Audited and corrected discrepancies in inventory numbers
• Led quality assurance initiatives and reduced work flow downtime to increase profits
• Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate
• Kept merchandise moving smoothly and accurately from stockroom to sales floor
• Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
• Used equipment like forklifts and pallet jacks to move inventory
• Unloaded shipments, reviewed merchandise and tracked paperwork
• Completed physical inventory counts each 6 months
• Gauged production progress to inform leaders of performance concerns