Steven Cain
Norfolk,VA
Summary
Dynamic Cloud Engineering Specialist with a proven track record at Hexagon US Federal, excelling in Microsoft Azure resource management and innovative technology implementation. Recognized for enhancing customer satisfaction through effective problem-solving and automation, while consistently meeting project deadlines. Skilled in SQL Server and adept at prioritizing urgent requests to ensure seamless support.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cloud Engineering Specialists
Hexagon US Federal
08.2023 - Current
- Consistently met or exceeded project deadlines through effective time management and prioritization techniques.
- Conducted research on new technologies, staying current with industry trends and ensuring the company remained at the forefront of innovation.
- Performed root cause analyses on recurring issues.
- Set up and administered Microsoft Azure resources to support multiple project teams.
- Participated in on-call rotations to provide 24/7 support, ensuring continuous system availability.
- Automated routine support tasks, allowing team to focus on more complex issues.
Support Engineer V
Hexagon US Federal
12.2021 - 08.2023
- Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
- Reduced response times by prioritizing urgent requests and escalating issues when necessary.
- Installed and maintained hardware and computer peripherals.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Provided 24-hour support to multiple Hexagon US Federal customers by helping to maintain their Computer Aided Dispatch (CAD) and Mobile for Public Safety Application (MPS).
Support Engineer III
Hexagon
03.2018 - 11.2021
- Provided 24/7 support for customers in the United States and Canada.
- Helped to maintain their Computer Aided Dispatch (CAD) and Mobile for Public Safety Application (MPS).
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Developed and maintained comprehensive support documentation, enabling faster issue resolution.
- Collaborated with cross-functional teams to resolve complex technical problems.
- Provided mentorship to junior support engineers, fostering culture of continuous learning and improvement.
Programmer Analyst IV
City of Norfolk
07.2012 - 02.2018
- Designed intuitive user interfaces that enhanced overall product usability and customer satisfaction levels.
- Led development of mobile application that improved customer engagement, utilizing cutting-edge technology stacks.
- Developed comprehensive documentation for software projects, facilitating easier maintenance and future enhancements.
- Coordinated deployments of new software, feature updates and fixes.
- Developed custom scripts to automate repetitive tasks, freeing up valuable time for other project priorities.
Education
Bachelor of Science - Computer And Information Systems
Saint Leo University
Saint Leo, FL12-2021
Skills
- Cloud Platforms: Microsoft Azure, Amazon Web Services
- Databases: SQL Server 2019/2016/2012
- Operating Systems: Microsoft Windows 10, Microsoft Windows 11, Windows Server 2019
- Scripting Languages: Javascript, Visual Basic
Certification
- CompTIA Security + - COMP001022003727
Timeline
Cloud Engineering Specialists
Hexagon US Federal
08.2023 - Current
Support Engineer V
Hexagon US Federal
12.2021 - 08.2023
Support Engineer III
Hexagon
03.2018 - 11.2021
Programmer Analyst IV
City of Norfolk
07.2012 - 02.2018
Bachelor of Science - Computer And Information Systems
Saint Leo University