Steven Caldwell
Birmingham
Summary
Dedicated Sales professional with history of success achieving customer satisfaction, through continuous provision of top quality service. Utilizing communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Aiding teams across high-traffic retail environments with supplies needed for customers.
Overview
9
9
years of professional experience
Work History
Sales Associate
At Home
10.2015 - Current
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Tracked stock using company inventory management software.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Maintained organized, presentable merchandise to drive continuous sales.
- Processed product returns and assisted customers with other selections.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Customer Support Specialist (Key Holder)
At Home
01.2023 - 06.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Counted and deposited teals during closing shifts.
- Lead team, gave out and overlooked assignments to be handled throughout the day.
- Ensured all closing procedures were done throughout the day.
Rug Specialist
At Home
01.2022 - 01.2023
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Stocked and displayed rugs with efficiency
Assembly Line Worker
MacLean Power Systems
06.2015 - 09.2015
- Worked closely with others in team-oriented settings to maintain line productivity.
- Kept work areas clean by removing trash and debris and organizing all tools in preparation for next shift.
- Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances.
- Boxed, labeled and transported items to support assembly operations.
- Kept work area clean, neat and organized to prevent accidents, mishaps and misplaced tools.
- Removed rough spots to enhance parts alignment and improve finishes.
Education
High School Diploma -
Hoover High School,
Hoover AL05.2014
Skills
- Stocking and Replenishing
- Merchandising Knowledge
- Sales
- Product and Service Sales
- Cash register operation
- Cash Handling
- Sales expertise
- Social perceptiveness
Timeline
Customer Support Specialist (Key Holder)
At Home
01.2023 - 06.2024
Rug Specialist
At Home
01.2022 - 01.2023
Sales Associate
At Home
10.2015 - Current
Assembly Line Worker
MacLean Power Systems
06.2015 - 09.2015
High School Diploma -
Hoover High School,