Steven Cangzal Thaica
Indianapolis,Indiana
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Summary
Experienced Business Administration professional skilled in finance, administration, and customer service. Improved customer satisfaction and efficiency in fast-paced environments, with expertise in process optimization and business performance.
Skills
- Microsoft Office 365
- Customer service
- Team collaboration
- Time management
- Adaptability
- Effective communication
Work History
Customer Service Coordinator
H&R Block
Speedway, IN
01.2025 - 05.2025
- Handled financial transactions at front desk, maintaining accuracy in payments.
- Greeted customers professionally with politeness and positivity.
- Provided administrative support, such as filing, photocopying, scanning documents, and answering phones.
Senior Students Ambassador Communication Outreach Chair
Oakland City University
, IN
08.2023 - 05.2024
- Managed and updated social media content, boosting engagement with potential students.
- Managed master list of ambassadors, ensuring roles and responsibilities were clearly defined.
- Provided informative and engaging campus tour experiences.
Education
MBA - Business Administration And Management
05-2025
Bachelor of Science - Business Administration And Management
05.2024
- [Freshmen - Senior] - Dean's List
Languages
English
Full Professional
Burmese
Native/ Bilingual
Education
Bachelor of Science in Business Administration (Oakland City University 2020-2024)
- Servant Leadership
- Accounting 1, 2
- International Business
- Capstone Project
- Human Resources Management
Master of Business Administration (Oakland City University 2024-2025)
- Human Resources Management
- Research Method
- Capstone 2.0 Project
- Financial Management
- International Business
Interests
Administrative Assistant
HR Intern
Customer Service
Payroll
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeInternshipLocation Preference
On-SiteImportant To Me
Work-life balanceSoftware
PC
IOS Mac
Microsoft Office 365
Timeline
Customer Service Coordinator - H&R Block
01.2025 - 05.2025
Senior Students Ambassador Communication Outreach Chair - Oakland City University
08.2023 - 05.2024
Oakland City University - MBA, Business Administration And Management
Oakland City University - Bachelor of Science, Business Administration And Management