Summary
Skills
Work History
Education
Languages
Education
Interests
Work Availability
Work Preference
Software
Timeline
Steven Cangzal Thaica

Steven Cangzal Thaica

Indianapolis,Indiana
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Summary

Experienced Business Administration professional skilled in finance, administration, and customer service. Improved customer satisfaction and efficiency in fast-paced environments, with expertise in process optimization and business performance.

Skills

  • Microsoft Office 365
  • Customer service
  • Team collaboration
  • Time management
  • Adaptability
  • Effective communication

Work History

Customer Service Coordinator

H&R Block
Speedway, IN
01.2025 - 05.2025
  • Handled financial transactions at front desk, maintaining accuracy in payments.
  • Greeted customers professionally with politeness and positivity.
  • Provided administrative support, such as filing, photocopying, scanning documents, and answering phones.

Senior Students Ambassador Communication Outreach Chair

Oakland City University
, IN
08.2023 - 05.2024
  • Managed and updated social media content, boosting engagement with potential students.
  • Managed master list of ambassadors, ensuring roles and responsibilities were clearly defined.
  • Provided informative and engaging campus tour experiences.

Education

MBA - Business Administration And Management

Oakland City University
05-2025

Bachelor of Science - Business Administration And Management

Oakland City University
05.2024
  • [Freshmen - Senior] - Dean's List

Languages

English
Full Professional
Burmese
Native/ Bilingual

Education

Bachelor of Science in Business Administration (Oakland City University 2020-2024)

  • Servant Leadership
  • Accounting 1, 2
  • International Business
  • Capstone Project
  • Human Resources Management

Master of Business Administration (Oakland City University 2024-2025)

  • Human Resources Management
  • Research Method
  • Capstone 2.0 Project
  • Financial Management
  • International Business

Interests

Administrative Assistant

HR Intern

Customer Service

Payroll

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeInternship

Work Location

On-Site

Important To Me

Work-life balance

Software

PC

IOS Mac

Microsoft Office 365

Timeline

Customer Service Coordinator - H&R Block
01.2025 - 05.2025
Senior Students Ambassador Communication Outreach Chair - Oakland City University
08.2023 - 05.2024
Oakland City University - MBA, Business Administration And Management
Oakland City University - Bachelor of Science, Business Administration And Management

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