Steven Cannon
Memphis,USA
Summary
Program, Project Manager & Consultant Experienced with start-to-finish delivery of multi-phase projects with complex technical and service requirements within diverse performing environment and toolsets; talent for team building, promoting best practices and lessons learned, and developing roadmaps to meet financial objectives and post-benefit realization. Senior project manager bringing highly credible technical leadership to direct multi-functional project teams engaged in full system development and implementation in high tech environments. Experienced overseeing diverse teams of developers, analysts and quality professionals engaged in complex projects. Solid understanding of project management tools. Project management professional and experienced with SAFe Agile methodology.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sr. Project Manager
93 Octane LLC
Memphis, TN
02.2023 - 05.2024
- Best Practices Lead for the PMO & Portfolio Management consulting services team that addressed the unique project delivery culture and objectives of client partners
- Performed opportunity analysis on project pipeline (define scope, quantitative analysis, key enablers, resource requirements) qualitative analysis and ranked scorecard for change and partner alignment
- Investigated, ranked and recommend new tools, platforms, methodologies and solutions towards improving internal performance and customer outcomes
- Led a team of 5 project managers promoting best practices provided execution support and monitoring to include resource allocation, budget and schedule control for assigned resources and vendors utilizing MS Project, MS Server and Confluence project/ portfolio management tools
- Coordinated cross-functional requirements & specification documentation and traceability
- Managed an annual program budget of $5M+ delivering data center server migration, AWS &, Azure SAAS migration and deployment projects, IAAS disaster recovery migration planning and execution
- Developed and implemented comprehensive, cross functional iterative project and change management plans for multiple projects, deliverables and timelines utilizing SAFe Agile and Waterfall project management frameworks
- Ensured compliance with EPMO standards, practice guidelines, client and security requirements Current/Future state process analysis and documentation
- Accurately tracked and reported budgets, resource and schedule estimates and forecasts utilizing best practice project and program analysis utilizing KPI and scorecard toolsets
- Responsible for risk, issue, dependency monitoring and control, escalation and mitigation responses
- Presented project and program performance status to steering committees and project sponsors, SharePoint repository administrator
Sr. Project Manager
Lyric
Nashville, TN
04.2023 - 06.2023
- Responsible for migration of ClaimsXten, a rules-based claims payment solution for health insurance payers, from incumbent to successor Amazon Web Services (AWS) SAAS instances.
- Full scope project management responsibility, from project initiation to close, including external customer sign-off.
- Developed change management processes and procedures.
- Facilitated the User Acceptance Testing process, developing rollout plans and procedures.
- Prepared and presented cost-benefit analyses.
Sr. Project Manager
BCBS FL
Jacksonville, FL
05.2021 - 01.2023
- Responsible for the planning, execution, and implementing of multiple projects for IT Product Medicare supporting program and portfolio deliverables related to plans, products, vendors, operational processes, or strategic initiatives
- Established project costs, resource requirement baselines and performed project and program performance analyses, forecasts in support of portfolio financial goals and objectives
- Managed project delivery activities in accordance with Project Management Methodologies/EPMO
- Project managed annual billing system updates based upon health plan and benefit changes
- Project manager for enterprise billing system migration (SAFe Agile/ Waterfall methodology)
- Resolved technical, planning and coordination issues, risk, issue and change management
- Provided scheduled project status updates demonstrating effective management of projects, risks, issues, decisions and adverse project budget impacts
- Worked with the functional team members to define specific user test cases and test plans
- Supported program health status monitoring for attainment of business objectives
- SharePoint and Confluence repository administrator for document and access control
Sr. Program Manager
Change Healthcare
Nashville, TN
08.2018 - 06.2020
- Managed a portfolio of CHC business units (BU) offshoring business processes to strategic business partners
- Change and Relationship manager for BPO strategic partners and vendors including 10 Transition Project Managers in support of transformative business model execution
- Responsible for due diligence process completion - financial, regulatory, legal and functional evaluation of outsourcing opportunities in consultation with BU Leaders, Legal, IT, HR, Finance and external partners (capabilities assessment); Responsible for transitioning solution to executable artifacts – Business Case and SOW aligned to the CHC -Vendor MSA & managing the procurement approval and sign-off process
- Deployed secured access infrastructure, access and remote connectivity equipment to multiple Program Managed the planning and execution of approved BPO transitions extending to post-transition monitoring and reporting of anticipated financial savings and return on investment through monthly/ quarterly review utilizing SharePoint controlled access data repository and internal compliance features offshore work locations (India, Puerto Rico, Mexico and Singapore)
- Performed financial and functional performance analysis for actual, forecasted and post benefit analysis; weekly portfolio reporting and monthly executive report presentation
PMO Project Manager
City of Memphis
Memphis, TN
08.2015 - 04.2017
- Accountable for a multi-million-dollar portfolio of project & programs spanning IT infrastructure deployments, work site relocations, ERP systems implementation/migration and process improvements, enterprise-wide desktop refreshes from qualification to post implementation benefit realization
- Developed and recommended an enterprise change management process and methodology to baseline and improve effective change management contribution to project & program benefits realization (adopted)
- Program Manager for the migration from legacy PBX based voice to Skype for Business VOIP and Office 365 online & desktop productivity and collaboration suites
- Program Manager for migration from on-premise Oracle EBS to Oracle Fusion SaaS application platform; Phase I: HCM, Compensation & Goal and Performance Management, OTBI
- Identified training resources, developed job aids and change management plans
- Coordinated multi-stage test planning, scheduling and execution
- Successfully partnered cross-functionally to align organizational resources and teams to support program execution and post implementation success
- Champion for PMO, project and program best practices and innovation
- Managed worksite relocations – deployed secured access hardware, remote access and monitoring solutions
- Vendor management of network infrastructure cabling, wiring, server and network hardware
Senior Project Manager
Accredo, Inc.
03.2013 - 06.2015
- Developed detailed work plans, schedules, status reports, executive presentations, key metrics to measure yield, and improvements in to business processes; Worked with Finance leaders to identify process gaps, prioritize opportunities, and manage improvement roadmap for functional areas
- Accountable for project execution/solution delivery, program and project management, value realization tracking post project implementation
- Developed and implemented PMO operational processes, frameworks, reporting tools & dashboards; PMO SharePoint site architect and administrator
- Change agent and coach maximize buy-in from the business to ensure sustainable success
Business Process Consultant
American Home Shield
10.2011 - 04.2013
- Utilized financial measures and analysis of operational impacts to evaluate the cost and benefits of existing processes and identified potential areas for improvement in AHC Contact Centers
- Data gathering – financial and non-financial, qualitative and quantitative; interviewing skills, good observation skills
- Data analysis – financial and non-financial, qualitative and quantitative
- Assisted with the analysis and preparation of recommendations that will drive greater productivity, reduce waste, or eliminate duplication
- Worked with operational team members to understand processes, root causes and outcomes
- Create metrics and audit processes to ensure established goals are met and process improvements are sustained
- Partnered with business leaders to maintain ongoing communication regarding improvement opportunities
- Organized and communicated data succinctly with compelling presentation
- Planned, managed, and executed small to medium size process improvement initiatives
Education
BBA - Business Administration And Management
Lemoyne-Owen College
Memphis, TNSkills
- Strategic Project Planning
- Stakeholder Requirements Analysis
- Client Engagement Strategies
- Specification Analysis
- Financial Monitoring
- Defining Project Goals and Milestones
- Program Evaluation
- Data-Driven Reporting
- Strategic Communication
- Post-Benefit Evaluation
Certification
- Project Management Professional (PMP)
- Kotter Change Management
Timeline
Sr. Project Manager
Lyric
04.2023 - 06.2023
Sr. Project Manager
93 Octane LLC
02.2023 - 05.2024
Sr. Project Manager
BCBS FL
05.2021 - 01.2023
Sr. Program Manager
Change Healthcare
08.2018 - 06.2020
PMO Project Manager
City of Memphis
08.2015 - 04.2017
Senior Project Manager
Accredo, Inc.
03.2013 - 06.2015
Business Process Consultant
American Home Shield
10.2011 - 04.2013
- Project Management Professional (PMP)
- Kotter Change Management
BBA - Business Administration And Management
Lemoyne-Owen College
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