STEVEN CAPOZZI
Raleigh,NC
Summary
Self-directed and resourceful Business Operations Leader with over 20 years of experience successfully organizing, managing and delivering cross-functional projects seeking full-time position that offers professional challenges. Influences and guides at executive-level while structuring and executing complex analyses to support strategy in fast-paced and evolving environment. Excellent influencer and relationship builder with growth mindset and strong communications skills to summarize and present topics effectively to wide audience.
Overview
23
23
years of professional experience
3
3
Certificates
7
7
years of post-secondary education
Work History
Chief of Staff / Business Operations Leader
Verizon Business
Cary, NC
07.2019 - 07.2023
- Lead business transformation project to save $100M in Operating costs
- Human resources management, business management, and financial management of $255M budget
- Provided business strategy and leadership for, Global Customer Operations organization
- Manage projects and strategic business planning with cross-functional operations management teams
- Owned business continuity, internal communications, and culture program. Key metrics planning, reporting, performance management and annual fiscal planning
- Improved culture/ employee satisfaction: Started employee programs of regular awards/ team recognition, volunteerism, internal communications to motivate the teams through COVID
- Mobilized 3,000 resources from office to long term work-from-home in under 30 days due to COVID
Global Solutions Manager
Lenovo
Durham, NC
09.2017 - 07.2019
- Advanced the Lenovo Software global software bundle (Device+) business development, awareness, and user activation, both with internal Lenovo sales and external partner channels
- Aligned multi-teams efforts behind unified solution promotion strategies, creating overarching strategies for customer guidance and communication.
- Manage details of independent software vendor (ISV) business strategy, collaboration, business development, enablement, and written communication for ISV such as MobileIron, Nelson and Absolute
- Expanded role to include all global, premise-based software product experiences
Vice President, Customer Success
Zift Solutions
Raleigh, Durham, NC
07.2016 - 04.2017
- Recruited by CEO to turn around a Customer Success organization supporting global channel marketing efforts for 68 of the market’s top 100 channel programs
- Restructured the customer success team to achieve operational excellence
- Hired key personnel, introduced KPIs and coaching, tracked P/L and budget, and customer outreach
- Managed company’s largest customers: 3M, IBM, Cisco, Red Hat, Citrix, Dell, Google, HP, Microsoft, CAT, Oracle, Qlik, VMware, and Xerox
- Leadership/ coaching for 36 Customer Success employees
- Reduced department turnover from 30% to 5%
- Decreased customer churn from 20%+ to 14%
- Raised Net Promoter Score (NPS) from 5.2 to 6.3, a 20% increase in 9 months.
Senior Director, Global Channel/Marketing Executive
CA Technologies
New York, NY
07.2014 - 07.2016
- Created Partner Social Business Program reaching 4M followers
- Achieved 133% of Global Lead Generation and pipeline revenue targets followed by 326% of global lead generation and 184% of revenue targets in successive years
- Lead team and manage a $1.3M expense budget
- Launched Managed Service Provider (MSP), Technology & Alliance (ISV) partner routes that exceeded engagement goal by 300% by hosting a partner podcast series, writing a monthly blog on the MSP market and launching an e-commerce site for customers to purchase directly from our partners
Director, Marketing & Channel
Digital Hands
Tampa, FL
10.2012 - 07.2014
- Transformed this entrepreneurial company’s market-facing image from a managed network service provider (MSP) to a managed security service provider (MSSP)
- Managed channel/ alliance relationships including McAfee/Intel Security and AT&T
- Created a Federal Business Channel resulting in listing on the federal supplier GSA IT Schedule 70
- Awarded TSIA STAR Award for innovation.
Director, Product Management
Exinda Networks
Toronto, ON
12.2011 - 10.2012
- Product strategy by understanding user needs, business value, product vision, market initiatives, and M&A targets for company’s entire product portfolio
- Grew market share and annual corporate revenue by 67% YoY, from $18M to $30M.
- Managed global price books, product support programs, promotions, professional services model, and redefined the global VAR channel
- Owned all third-party vendor relationships including IBM, Dell, Lanner, Replify, VMware, and Microsoft and oversaw international procurement, shipping & packaging
Senior Product Marketing Manager
Verizon
Cary, NC
02.2005 - 10.2011
- Launched #1 product amassing $200M sales funnel, named Interop Hot New Tech Products and Product Leadership Awards
- Awarded CA Technologies VIP Award (Vision) for SaaS implementation of eHealth, a project that saved $108M over 3-year term.
- Communicated value and position to sales team and developed tools to support selling process.
- Planned new product external launch and release while managing cross-functional implementation of plan.
Senior Account Manager
Verizon
Cary, NC
04.2000 - 03.2005
- Enterprise Accounts, 2-time Presidents Club for Top 10% of company sales
- Senior Engineer – Managed Network Services Architect and custom bid financial impact cost analysis.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
Education
MBA - Business Administration
Grand Canyon University
Phoenix, AZ 01.2009 - 07.2012
Master of Science (MS) - Leadership
Grand Canyon University
Phoenix, AZ 01.2009 - 07.2012
Bachelor of Science (BS) - Electrical Engineering
North Carolina State University
Raleigh, NCCertification
Business Analytics, University of Pennsylvania Wharton Online
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Masters of Business Administration (MBA)
Business operations proficiency
Understanding of client business requirements
Operations leadership
Understanding of business functions
Staff mentoring & leadership
Staff leadership and supervision
Business operations management
Business operations expertise
Business operations analysis