Steven Carlson
saint michael,MN
Summary
Dynamic operations leader with a proven track record at Cherne Industries, driving operational efficiency and strategic planning. Expert in quality assurance and leadership training, I implemented process improvements that enhanced productivity and reduced delays. Committed to fostering collaboration and continuous improvement, I elevate team performance and achieve organizational goals.
Overview
32
32
years of professional experience
Work History
Director of Operations
Cherne Industries
08.2022 - Current
- Oversaw daily operations, ensuring efficiency and adherence to safety standards.
- Streamlined workflows, enhancing productivity across multiple departments.
- Implemented process improvements that reduced operational delays and enhanced service delivery.
- Developed training programs for staff, increasing team competency and performance.
- Fostered cross-departmental collaboration to achieve strategic objectives effectively.
- Monitored budget and utilized operational resources.
Operations/ Production Manager
Cherne Industries
08.2006 - 08.2022
- Oversaw production schedules to ensure timely delivery of materials and products.
- Implemented process improvements that enhanced workflow efficiency across production lines.
- Directed team training initiatives to elevate skill levels and operational standards.
- Managed cross-functional teams to drive project completion and meet strategic goals.
- Collaborated with engineering teams to integrate new technologies into production processes.
- Resolved issues quickly to maintain productivity goals.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Collaborated with cross-functional teams to ensure timely delivery of high-quality products according to customer requirements.
Quality/Safety Manager
Cherne Industries
07.2004 - 09.2006
- Developed and implemented safety policies to ensure compliance with industry regulations.
- Conducted regular safety audits and inspections to identify potential hazards.
- Led training sessions for staff on safety protocols and emergency response procedures.
- Collaborated with cross-functional teams to improve workplace safety culture.
- Led quality assurance initiatives to enhance product reliability and compliance with industry standards.
- Developed and implemented quality control processes, reducing defects in production line by streamlining workflows.
- Conducted regular audits and inspections to ensure adherence to regulatory requirements and internal policies.
- Analyzed quality data to identify trends, driving corrective actions that improved overall operational efficiency.
- Collaborated with cross-functional teams to resolve quality issues, enhancing customer satisfaction and retention rates.
- Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
Associate Quality Engineer
Cherne Industries
10.2000 - 07.2004
- Developed and executed comprehensive test plans for software products ensuring quality standards.
- Collaborated with cross-functional teams to identify and resolve quality issues in development cycle.
- Conducted root cause analysis on defects, driving improvements in product reliability and performance.
- Implemented automated testing frameworks, increasing efficiency of regression testing processes.
- Established quality metrics, enabling data-driven decisions to improve overall product quality.
- Streamlined quality assurance processes by creating detailed documentation, leading to increased efficiency and consistency.
- Implemented statistical process control methods which led to more data-driven decision making when addressing overall product quality concerns.
- Performed thorough audits of manufacturing processes, identifying opportunities for optimization and waste reduction.
- Contributed to a positive work environment by actively participating in department meetings and offering support to colleagues as needed.
- Developed strong relationships with suppliers, ensuring consistent adherence to stringent quality requirements.
- Developed action plan for company certification using ISO 9000 standard knowledge.
Associate Quality Engineer
Fingerhut Companies
06.1999 - 09.2000
- Analyzed user feedback and testing results to inform design changes and enhance user experience.
- Conducted root cause analyses for identified issues, providing actionable insights to drive continuous improvement initiatives.
- Collaborated with cross-functional teams to develop robust quality control processes, resulting in reduced defects.
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Contributed to root cause analysis to determine core reason for failures and errors.
Associate Quality Engineer
Cherne Industries
04.1997 - 06.1999
- Played an integral role in achieving ISO certifications by diligently adhering to required guidelines and successfully passing rigorous audits.
- Improved communication between departments by acting as a liaison between Quality Engineering and other functional areas within the organization.
- Maintained accurate records of quality issues and resolutions, facilitating effective knowledge transfer within the team to avoid repeat occurrences.
- Enhanced product quality by implementing effective testing procedures and identifying areas for improvement.
Customer Service/Technical Customer Support Specialist
Cherne Industries
02.1994 - 06.1997
- Resolved technical issues for customers, enhancing satisfaction and product usability.
- Collaborated with engineering teams to troubleshoot and escalate complex problems effectively.
- Developed training materials that improved onboarding processes for new support staff.
- Streamlined ticketing procedures, reducing resolution time and increasing team efficiency.
- Developed strong relationships with clients through consistent communication and follow-up procedures, fostering trust and loyalty.
- Maintained in-depth knowledge of products, staying up-to-date on new features, updates, and bug fixes to better assist customers.
- Provided exceptional customer service, consistently exceeding performance metrics in various areas.
Education
Associate of Science - Business Administration And Management
American InterContinental University
Schaumburg, ILSkills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Business management
- Quality assurance
- Leadership training
Timeline
Director of Operations
Cherne Industries
08.2022 - Current
Operations/ Production Manager
Cherne Industries
08.2006 - 08.2022
Quality/Safety Manager
Cherne Industries
07.2004 - 09.2006
Associate Quality Engineer
Cherne Industries
10.2000 - 07.2004
Associate Quality Engineer
Fingerhut Companies
06.1999 - 09.2000
Associate Quality Engineer
Cherne Industries
04.1997 - 06.1999
Customer Service/Technical Customer Support Specialist
Cherne Industries
02.1994 - 06.1997
Associate of Science - Business Administration And Management
American InterContinental University