Steven Carlton
Houston
Summary
Result-oriented business professional offering more than 12 years of experience in customer-facing roles. Proven capabilities as an articulate and engaging communicator adept at interacting with diverse client groups, colleagues, and external partners. Demonstrative self-starter and influential team member recognized for exceptional ability to plan, execute, and monitor complex projects in support of organizational goals.
Overview
18
18
years of professional experience
Work History
Homebound Teacher
Conroe ISD
Conroe
12.2021 - Current
- Collaborate with teacher of record to create individualized lesson plans for students with diverse learning needs.
- Communicate with other school professionals and parents on weekly basis to ensure educational continuity.
- Utilized a variety of modalities to present information to students .
Package Handler
Federal Express Ground
Houston
02.2020 - Current
- Unload incoming packages in accordance with company-mandated guidelines and quality standards.
- Scan, sort, and load all packages in the most efficient position based on the service route to decrease driver delivery time and limit mis-scans to less than 2%.
- Maintain a safe working environment, adhering to all guidelines for proper lifting and operating near moving belts to achieve 100% on all monthly written observations conducted by immediate supervisor.
Owner/General Manager
S&S Online Ventures
Houston
11.2015 - 01.2020
- Accountable for leading day to day operations, handling all aspects of financial management, customer engagement, sales development, and order fulfillment to drive overall profitability.
- Negotiated favorable rates and contract terms with product vendors to facilitate competitive consumer pricing.
- Interacted with customers through phone and email, answering questions and diffusing escalated scenarios to maximize sales and maintain the return rate at 5% or lower across 3000 transactions.
- Delivered exceptional customer service through same-day order processing and shipping, quality control through accurate product listings, and responsive customer communications to achieve Top Seller status on eBay with 98% on higher positive feedback.
- Conducted pre-shipment product inspections and employed proper packaging methods to ensure products arrived undamaged and on-time.
Special Education Teacher
Katy Independent School District
Katy
08.2013 - 10.2015
- Capitalized on expertise in classroom instruction for special needs students to deliver personalized course instruction and developmental support in alignment with state-mandated academic requirements and service delivery standards.
- Partnered with each student’s education team inclusive of parents/caregivers, administrators, and other teachers to develop and manage individual student placement based on documented observations, progress reports, and testing.
- Maintained classroom order and efficiency through the establishment and enforcement of rules for behavior and individual performance, with the aid of parent participation/communication and collaborative teaching.
- Created communication binders for each student to track weekly topics, assignments, and student behavior, reducing problem behaviors, fulfilling state/federal reporting requirements, and keeping parents engaged and abreast of student progress.
Special Education Teacher
Alief Independent School District
Houston
08.2008 - 06.2013
- Employed specialized educational strategies and techniques to instruct students with special needs, aiding the overall development of sensory and perceptual-motor skills, language, cognition, and memory.
- Documented and tracked the daily progress of each student to plan/update applicable Independent Education Plans (IEP), keep parents/caregivers informed, and fulfill the 3-week district reporting requirements.
- Coordinated initial placement meetings with each student’s respective education team to plan for appropriate student goals and academic placement in support of long-term learning goals.
- Developed, monitored, and updated Independent Education Plans for each student on an annual basis.
Education
Bachelor of Science - Speech Pathology
Stephen F. Austin University
Nacogdoches, TXCompleted Coursework Towards Alternative Teachers Certification - Special Education
The University of St. Thomas
Houston, TXTeachers Certification - Generic Special Education, Elementary Education K - 4, Physical Education, ESL
Texas Education Agency
Skills
- Customer Service
- Relationship Building
- Negotiation
- Conflict Resolution
- Crossfunctional Collaboration
- Coaching-Mentoring
- Reports and Documentation
- Classroom Instruction
- Instructional Materials
- Student progress tracking
- Behavioral management
- Multisensory teaching
Military Experience
Staff Sergeant, Production Controller, Air National Guard 136th Civil Engineering Squadron, Grand Prairie, TX, 06/01/92, 06/30/98
Transitional Strengths
- High adaptable to fast-paced, challenging work environments, with a can-do attitude and out-of-the-box thinking conducive to complex problem-solving.
- Experienced serving dynamic customer/client groups with a keen focus on maintaining exceptional quality standards.
- Treat each customer as a VIP, consistently going above and beyond to provide positive business experiences that lead to outstanding customer satisfaction and long-term profitability.
- Efficient in managing multiple, simultaneous projects in support of short and long-term operational goals.
Timeline
Homebound Teacher
Conroe ISD
12.2021 - Current
Package Handler
Federal Express Ground
02.2020 - Current
Owner/General Manager
S&S Online Ventures
11.2015 - 01.2020
Special Education Teacher
Katy Independent School District
08.2013 - 10.2015
Special Education Teacher
Alief Independent School District
08.2008 - 06.2013
Bachelor of Science - Speech Pathology
Stephen F. Austin University
Completed Coursework Towards Alternative Teachers Certification - Special Education
The University of St. Thomas
Teachers Certification - Generic Special Education, Elementary Education K - 4, Physical Education, ESL
Texas Education Agency