Summary
Overview
Work History
Education
Skills
Accomplishments
Credentials And Education
Career Experience
Timeline
Generic

Steven Carter

Lawson,MO

Summary

Dynamic logistics professional with extensive experience at Ceva Logistics, excelling in route optimization and team leadership. Proven track record in enhancing operational efficiency and fostering a culture of safety compliance. Adept at conflict resolution and driver training, ensuring high customer satisfaction and team performance.

Overview

21
21
years of professional experience

Work History

Driver/ Supervisor

Ceva Logistics
Liberty, MO
03.2014 - 09.2023
  • Operated machines and equipment to complete work assignments or to assist workers.
  • Communicated with team leaders to manage driver pay, bills, security, and home time.
  • Enforced strict safety rules and regulations to protect workers and minimize company liability.
  • Handled personnel hiring, performance evaluations and disciplinary actions.
  • Communicated effectively with dispatchers and clients to coordinate deliveries, resolve issues, and provide updates on shipment status.
  • Trained and mentored new drivers in best practices for safety, efficiency, and customer service, fostering a culture of excellence within the team.
  • Utilized electronic logging devices (ELDs) to track hours of service and ensure compliance with federal regulations.
  • Evaluated routes for efficiency and cost savings opportunities.
  • Demonstrated exceptional customer service skills, strong relationships with clients, and ensured satisfaction through timely and professional service.
  • Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
  • Conducted regular vehicle inspections to ensure they were in safe operating condition.

Customer Service Call Center Supervisor

NCO
KANSAS CITY, MISSOURI
03.2003 - 08.2013
  • Established strong relationships with customers through active listening and problem solving skills.
  • Facilitated team meetings focused on developing solutions for common issues encountered in the call center environment.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Assigned tasks to personnel based on their individual strengths and experience level.
  • Performed root cause analysis on complex technical problems reported by customers.
  • Assisted with the recruitment process by screening resumes, conducting interviews, and providing recommendations for hiring decisions.
  • Monitored call center performance metrics and identified areas for improvement.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Developed training plans for new hires and existing staff on customer service best practices.
  • Ensured compliance with applicable laws, regulations, safety standards, policies, and procedures.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Assisted customers with questions and resolution of issues to maintain high satisfaction ratings.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Implemented strategies aimed at improving overall customer satisfaction levels.
  • Conducted regular one-on-one meetings with team members to discuss progress and development needs.
  • Created weekly reports summarizing operational performance metrics.
  • Resolved customer complaints or answered customers' questions.

Education

BA -

Christian Studies
01.2015

Class A License -

Skills

  • Route optimization
  • Safety compliance
  • Vehicle inspections
  • Team leadership
  • Driver training
  • Electronic logging devices
  • Performance evaluation
  • Conflict resolution
  • Communication skills
  • Customer service
  • Logistics coordination
  • Operational efficiency
  • Problem solving
  • Time management
  • Advanced driving techniques
  • Multitasking
  • Order processing
  • Project management
  • Analytical skills
  • GPS navigation systems
  • Safety procedures
  • Team building
  • Professional demeanor
  • Defensive driving techniques
  • Shift planning
  • Documentation and reporting

Accomplishments

  • Established a Ministry 501c3 organization to provide aid and assistance to Somoan island residents, assisting with housing, food, shelter, and resources in their community.
  • Successfully mentored and trained new drivers in logistics, dispatch, safety, and policy to drive results for FORD and the auto industry.
  • Used analytical and problem-solving skills to assess the impact of logistic dynamics, ensuring operations were streamlined from freight to the customer.
  • Recognized for 5 cycles as the #1 Customer Service Representative in my area for Sprint Customer Care, by deescalating customer concerns and actively listening to solve their concerns.

Credentials And Education

  • Class A License
  • BA Christian Studies, 2015

Career Experience

Ceva Logistics, 03/01/14, 09/01/23, Operated a variety of commercial vehicles, including flatbeds and refrigerated trucks, ensuring safe and timely delivery of goods across regional and national routes., Managed logistics and route planning to optimize delivery schedules, reducing fuel consumption and improving on-time delivery rates., Communicated effectively with dispatchers and clients to coordinate deliveries, resolve issues, and provide updates on shipment status., Trained and mentored new drivers in best practices for safety, efficiency, and customer service, fostering a culture of excellence within the team., Utilized electronic logging devices (ELDs) to track hours of service and ensure compliance with federal regulations., Handled loading and unloading of cargo, ensuring proper securing of freight to prevent damage during transit., Demonstrated exceptional customer service skills, strong relationships with clients and ensuring satisfaction through timely and professional service.

Timeline

Driver/ Supervisor

Ceva Logistics
03.2014 - 09.2023

Customer Service Call Center Supervisor

NCO
03.2003 - 08.2013

BA -

Christian Studies

Class A License -

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Steven Carter