Steven Cassidy
Somerville,Massachusetts
Summary
Skilled Dispatcher focused on keeping delivery and customer service operations on track. efficiency. Well-liked by drivers and administration. Dependable [Job Title] accustomed to multitasking across field teams to improve mobile coordination activities. Remains calm under pressure to deliver clear instructions for timely action. Minimizes conflicts and confusion by maintaining excellent rapport with people of diverse personality types. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
67
67
years of professional experience
Work History
Help Desk Dispatcher / PC Troubleshooter
Bose Corporation
Framingham, MA
01.1991 - Current
- Coordinate the daily work load for fifteen on site technicians
- Handle all calls received by the Help Desk
- Log issues on a Remedy Database
- Update technicians with current systems issues
- Distribute I/P Database addresses
- Establish remote and internet access accounts
- Configure dial-in accounts
- Act as liaison for data recovery company and H.P
- On site service
- Inventoried all printers on the Framingham campus for NT conversion / cutover to new servers
- Member of Bose Improvement team
- Currently taking on new PC troubleshooting roles
Facilities Maintenance Technician
Bose Corporation
Framingham, MA
08.1992 - 03.2022
- Inspect all building roofs for leaks and torn weather protections
- Completed troubleshooting and diagnostic procedures to diagnose problems with equipment and systems.
- Worked quickly on emergency requests in order to minimize disruptions to operations.
- Inspected buildings, grounds and equipment for unsafe or malfunctioning conditions.
- Confirmed installations and implementations met project requirements by closely reviewing and studying blueprints.
- Inspected and tested machinery and equipment to diagnose malfunctions.
Data Communication Technician
Citicorp Information Resources
Woburn, MA
01.1985 - 03.1990
- Researched and resolved phone line problems between client banks and telephone company switch
- Configured modems
- Punched down wiring blocks for data circuits
- Programmed telephone switch
Education
Telecommunications Electronics
ITT Sylvania Technical School
1985
GED -
Bicsi Networks Wiring And Grounding
Boston, MASkills
- Additional Training
- PC Troubleshooting
- Cherwell ticket systems
- Assist vendors in PM checks
- Perform monthly safety inspections
- Remedy Ticket Tracking System
- Outlook Mail Server
- FileMaker Pro I/P Database
- Windows NT and 95 Operating Systems
- Microsoft Internet Explorer / Netscape
- Inspect varies building safety equipment
- Active Listing
- Flexible and Adaptable
- Decision-Making
- Multitasking Abilities
- Blueprint and schematic understanding
- Safety awareness
- Good Telephone Etiquette
- Documentation
Timeline
Facilities Maintenance Technician
Bose Corporation
08.1992 - 03.2022
Help Desk Dispatcher / PC Troubleshooter
Bose Corporation
01.1991 - Current
Data Communication Technician
Citicorp Information Resources
01.1985 - 03.1990
Telecommunications Electronics
ITT Sylvania Technical School
GED -
Bicsi Networks Wiring And Grounding
Fishing and golfing
Ran a bass fishing club for 20 years when i was doing bass tournaments.
Fishing and golfing
Ran a bass fishing club for 20 years when i was doing bass tournaments.
Fishing and golfing
Ran a bass fishing club for 20 years when i was doing bass tournaments.