Steven C. Berggren

Experienced professional with a background at Amazon, focusing on data collection and analysis. Skilled in KPI development and automated SQL reporting for increased operational efficiency. Strong logistics management abilities and collaborative mindset for successful freight projection planning and carrier sourcing. Committed to delivering impactful results in high-paced settings.

• Very strong work ethic with a do it right the first time out look.
• Problem solver, use of judgment and critical thinking to solve problems efficiently.
• Highly adaptable with the composure to work under pressure.
• Very patient, able to understand problems, pass the knowledge along correcting the issue.
• Understanding technology comes second nature to me and I am self-taught in many areas.
• If I lack the knowledge necessary for a particular task I am very skilled at finding, learning, and advancing in any area I apply myself in.

Business Analyst with expertise in data reporting, AWS Connect migration, and call center optimization. Developed and maintained daily and weekly metric reports, enabling cost savings and production efficiency. Built data pipelines to automate  reporting and migrated 8 departments to a unified AWS Connect instance. Designed a real-time call center dashboard for operational agility and  supported EU AWS Connect integration.

Managed  Relay Operation Centers’ AWS account, optimizing call flows using AWS  Lambda to enhance customer experience. Collaborated on integrating  Amazon-based freight management software for Amazon Air, training  third-party contractors for a successful launch. Supported a new  facility during peak season by training logistics teams, optimizing  dispatch routes, and ensuring operational excellence.

Key achievements include:

• Successful AWS Connect migrations and real-time monitoring solutions.
• Improved call center efficiency through automation and data-driven insights.
• Seamless freight software integration and contractor training.
• Peak season support for a new facility, ensuring high performance.

Results-driven with a focus on operational efficiency, automation, and cross-functional collaboration.

• Large Box Processor to handle non-conveyorable packages saving an estimated 1.4 million annually, reaching Network wide deployment as part of the processing standard.
• Pallet Position Auto-Opener, opening all unopened positions across warehouse saving vast amounts of time, and has inspired the development of an AMZL mass closing tool for closing of bags upon dispatch.
• Package Data Lookup Tool used for on-time delivery metric analysis.
• Cleanup program used to clear out system of residual containers with missing scans.
• Call center setup with database pipeline for metrics and live dashboard used as an andon board for managing operations.