Steven C. Berggren
Pleasant Hill,NC
Summary
Results-driven Business Analyst experienced in designing KPI frameworks and automating SQL reporting to enhance operational efficiency. Expertise in data interpretation, interactive dashboard creation (Tableau, Kibana), and data pipeline management. Focused on delivering actionable insights from complex data.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Technician
Rapid Restoration
Roanoke Rapids, USA
07.2024 - Current
- Responded to water, fire, and mold damage incidents as a disaster restoration field technician, executing mitigation and repair preparation work to restore affected properties.
- Conducted site assessments, set up containment, and performed clean-up and drying operations with industry-standard equipment to facilitate effective restoration.
- Collaborated with project managers, adjusters, and crews to deliver timely, quality restoration outcomes, ensuring alignment with client expectations.
- Worked in occupied and commercial environments while following safety procedures, documenting job progress, and maintaining accurate records for scopes of work, production, and equipment logs.
Business Analyst
Amazon
Atlanta, USA
06.2018 - 02.2024
- Supported business operations by translating needs into actionable requirements, analyzing performance data, and delivering insights through reporting, dashboards, and presentations for stakeholders.
- Built and maintained data structures and reporting outputs (including database management), tracked key performance indicators (KPIs), and facilitated regular business review meetings to enhance performance and align operations.
- Collaborated with cross-functional teams to validate data accuracy, streamline workflows, and document processes for improved operational efficiency.
Linehaul Specialist
Amazon
Atlanta, USA
04.2017 - 06.2018
- Partnered with carriers to achieve KPIs for pickup, transit time, and delivery performance while mitigating risks through proactive planning and exception management.
- Managed dispatch and scheduling, optimized routes, and monitored shipments in transit using track-and-trace to swiftly resolve disruptions.
- Planned, coordinated, and managed freight linehaul movements to enhance on-time performance and service reliability.
Logistics Specialist
Amazon
East Point, USA
08.2015 - 04.2017
- Coordinated day-to-day transportation and warehouse logistics, ensuring efficient dock and yard operations, accurate dispatch execution, and on-time service performance.
- Managed dock/yard workflows, configured dock doors, dispatched freight, and optimized routes to balance service levels, cost, and capacity.
- Delivered daily reports on dispatch performance, conducted root-cause analyses on Service Level Agreement (SLA) failures, and implemented corrective actions to enhance on-time delivery and operational reliability.
Fulfillment Associate
Amazon
East Point, USA
07.2014 - 08.2015
- Fulfillment Associate supporting high-volume warehouse and sort-center operations by ensuring packages move accurately and efficiently from receiving through scanning, sorting, and dispatch.
- Certified operator and warehouse dock specialist facilitating material handling, staging, and trailer/door release operations.
- Supervised workflow on the line, kept team members on task, maintained safety and productivity standards, and escalated issues promptly.
- Led resolution of defects and mis-sorts, corrected delivery options, and addressed exceptions in real time.
Bakery Clerk
Kroger
Newnan, USA
07.2013 - 07.2014
- Bakery Clerk providing customer-focused service and supporting daily bakery operations, including stocking, packaging, and merchandising baked goods while maintaining freshness and quality.
- Ensured compliance with food safety and sanitation standards, rotated inventory using FIFO, and monitored product freshness and presentation to maintain quality.
- Supported deli operations by assisting with food prep tasks, packaging and labeling items, and maintaining clean service areas.
Quality Control Specialist
KIA Motors Manufacturing Georgia
West Point, USA
05.2011 - 02.2013
- Quality Control Specialist ensures automotive paint shop products meet internal and customer specifications by performing in-process and final quality checks.
- Conducted paint quality assurance across production line, verifying paint adhesion, thickness, and e-coat performance to ensure compliance with specifications.
- Performed 'Roamer' quality role, collecting and recording seal and paint-related quality data through structured audits.
- Collaborated with engineering and science teams to analyze defects and support root-cause efforts, contributing to effective corrective actions.
- Collaborate with engineering and science teams to analyze defects, support root-cause efforts, and drive corrective actions.
Education
Some College (No Degree) - Computer Information Systems
West Georgia Technical College
Newnan, GAHigh School -
Faith Academy High School
Loganville, GASkills
- Site assessment coordination
- Damage mitigation planning
- Data analysis
- KPI reporting
- Root cause analysis
- Automated SQL reporting
- Large Datasets
- Data Visualization Tools
- Excel
- Outlook
- Word
- Powerpoint
- Sharepoint
- Team collaboration
- Analytical Thinking
Certification
- Google Data Analytics Professional, 01/2026, Google Sheets, Analytics, Data Collection, Data-Driven Decision-Making, Data Analysis, Tableau Software, Data Cleansing, Data Ethics, SQL, Analytical Skills, Spreadsheet Software, Data Processing
- Google Data Analytics Professional, 02/2026, Smart Goals, Communication Strategies, Spreadsheet Software, Data Analysis, Problem Solving, Data Entry, Data-Driven Decision-Making, Stakeholder Communications, Quantitative Research, Analytical Skills, Expectation Management, Analytics, Stakeholder Engagement, Stakeholder Management
- Google Data Analytics Professional, 07/2026, Data Security, Data Literacy, Databases, Data Storage, Relational Databases, Data Quality, SQL, Data Ethics, Data Access, Data Sharing, Google Sheets, Data Collection
Projects
- Business Analyst with expertise in data reporting, AWS Connect migration, and call center optimization. Developed and maintained daily and weekly metric reports, enabling cost savings and production efficiency. Built data pipelines to automate reporting and migrated 8 departments to a unified AWS Connect instance. Designed a real-time call center dashboard for operational agility and supported EU AWS Connect integration.
- Managed Relay Operation Centers' AWS account, optimizing call flows using AWS Lambda to enhance customer experience. Collaborated on integrating Amazon-based freight management software for Amazon Air, training third-party contractors for a successful launch. Supported a new facility during peak season by training logistics teams, optimizing dispatch routes, and ensuring operational excellence.
- Key achievements include: Successful AWS Connect migrations and real-time monitoring solutions. Improved call center efficiency through automation and data-driven insights. Seamless freight software integration and contractor training. Peak season support for a new facility, ensuring high performance. Results-driven with a focus on operational efficiency, automation, and cross-functional collaboration.
- Amazon Achievements – Tool Development: Large Box Processor to handle non-conveyorable packages saving an estimated 1.4 million annually, reaching Network wide deployment as part of the processing standard. Pallet Position Auto-Opener, opening all unopened positions across warehouse saving vast amounts of time, and has inspired the development of an AMZL mass closing tool for closing of bags upon dispatch. Package Data Lookup Tool used for on-time delivery metric analysis. Cleanup program used to clear out system of residual containers with missing scans. Call center setup with database pipeline for metrics and live dashboard used as an andon board for managing operations.
Timeline
Technician
Rapid Restoration
07.2024 - Current
Business Analyst
Amazon
06.2018 - 02.2024
Linehaul Specialist
Amazon
04.2017 - 06.2018
Logistics Specialist
Amazon
08.2015 - 04.2017
Fulfillment Associate
Amazon
07.2014 - 08.2015
Bakery Clerk
Kroger
07.2013 - 07.2014
Quality Control Specialist
KIA Motors Manufacturing Georgia
05.2011 - 02.2013
Some College (No Degree) - Computer Information Systems
West Georgia Technical College
High School -
Faith Academy High School