Steven C. Furse
West Jordan,UT
Summary
Dedicated and proactive sales/account manager with over 15 years of experience in account management, client relationship building, and claims review. Skilled in selling and promoting products, conducting negotiations to meet client needs, and enhancing client loyalty. Proficient in lead generation and effective verbal communication to successfully enroll clients and consistently achieve sales goals.
Overview
23
23
years of professional experience
Work History
Sales/Account Manager
InSync Interpreters
01.2012 - Current
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Negotiated prices, terms of sale and service agreements.
- Built client relationships by acting as liaison between customer service and sales teams.
- Monitored market activity and quoted pricing to maintain healthy profit margins.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
Sales Representative and Warehouse Manager
Furniture Row
02.2010 - 01.2012
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Store Manager
Diamond Wireless
05.2008 - 02.2010
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Loan Resolution Specialist (LSRII)
Select Portfolio Servicing
02.2007 - 05.2008
- Analyzed borrower financial data to determine appropriate resolution options based on individual circumstances.
- Negotiated favorable repayment terms for borrowers, reducing default rates and maintaining positive client relationships.
Loan Originator/Officer
New Freedom Mortgage/GMA
04.2006 - 02.2007
- Conducted thorough borrower assessments to determine appropriate loan products based on individual needs and qualifications.
- Collaborated with internal teams to ensure seamless coordination during the entire loan origination process.
- Reviewed credit reports and financial statements to accurately assess risk factors before submitting loans for approval.
- Negotiated favorable terms and conditions for clients, ensuring the best possible mortgage options.
CSA (customer Service Account Representative)
Qwest Communications
04.2006 - 02.2007
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Increased sales through effective product recommendations and upselling techniques.
Store Manager
Laketown Speed and Sound
03.2005 - 04.2006
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Store/Kiosk Manager
Diamond Wireless
01.2002 - 02.2005
- Managed payroll functions for the kiosk staff while adhering to budgetary constraints.
- Facilitated effective communication among team members, encouraging collaboration towards shared goals.
- Developed a high-performing team by recruiting, training, and mentoring staff members.
- Managed inventory control for optimal stock levels, reducing waste and maximizing profits.
Education
Some College (No Degree) - Business Management
Salt Lake Community College
Salt Lake City, UTHigh School -
Copper Hills High School
West Jordan, UTSkills
- Client relationship building
- Sales strategy development
- Lead prospecting
- Customer-oriented
- Sales tactics
- Positive and upbeat
Timeline
Sales/Account Manager
InSync Interpreters
01.2012 - Current
Sales Representative and Warehouse Manager
Furniture Row
02.2010 - 01.2012
Store Manager
Diamond Wireless
05.2008 - 02.2010
Loan Resolution Specialist (LSRII)
Select Portfolio Servicing
02.2007 - 05.2008
Loan Originator/Officer
New Freedom Mortgage/GMA
04.2006 - 02.2007
CSA (customer Service Account Representative)
Qwest Communications
04.2006 - 02.2007
Store Manager
Laketown Speed and Sound
03.2005 - 04.2006
Store/Kiosk Manager
Diamond Wireless
01.2002 - 02.2005
Some College (No Degree) - Business Management
Salt Lake Community College
High School -
Copper Hills High School
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