Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Steven Chang

Irvine,CA

Summary

Versatile Senior Account Executive with numerous years of experience in cultivating and retaining accounts, maintaining strong relationships with clients and vendors. Working knowledge of strategic planning, account, and relationship management. Excellent written and oral communication skills with specialties in pharmaceuticals and banking business.

Overview

25
25
years of professional experience

Work History

Senior Account Executive

Global merchants
Glendale , CA
02.2017 - Current
  • Develope and execute strategic marketing plans to add new merchants to our book of business and try maintaning book of business and grow new potential clients
  • work with financial partners such as payroll company, CPAs, and banking partners for referrals

Account Executive

Bank of America, Merchant Services
Monterey Park, CA
04.2014 - 01.2017
  • Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
  • Cultivated relationships with key decision makers through regular client visits and follow-up calls.
  • Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.

Territory Manager

Global Payments
Baltimore, MD
02.2011 - 04.2014
  • Conducted extensive market research to develop competitive pricing strategies.
  • Developed new partnership with potential banking partners
  • Negotiated contracts with vendors for advertising services and other resources.
  • Created detailed reports on sales performance, revenue forecasts, and budget expenditures.
  • worked with HSBC channel to establish strategies for increasing sales volume through existing clients as well as new ones via business banking.

Operating Manager

hero investment group
Irvine , CA
05.2009 - 04.2011
  • managed finance and operation at its Irvine retail location. Came up with food menu and created standard of operation at front end and back end level. Managed finances, purchasing, payrolls, staff hiring, and vendor relations.

Business Account Executive

Wells Fargo & Company
San Francisco, CA
05.2006 - 02.2009
  • Developed and maintained strong relationships with existing and new business clients to provide full suite of solutions to their needs.
  • Negotiated contracts with vendors to reduce costs and improve banking services.
  • Provided technical support to customers on product usage and troubleshooting issues on all banking products.
  • Responded promptly to customer inquiries via phone, email, or in-person meetings to provide excellence customer service
  • Managed a portfolio of outside and inside banking partners by providing full briefing of the client and maintaining accurate records of all interactions. It is to increase number of products acquired moving forward.

Territory Business Manager

Bristol Myers Squibb
Aliso Viejo, CA
04.2002 - 05.2006
  • Responsible for 3 major brands AVAPRO, LIPITOR and TEQUIN
  • established sales call plans with team and partners to maximize coverage and message deliverance.
  • Established relationships with KOL in given zip codes in Primary care and Cardiology, geriatrics, Pulmonology to increase market share and awareness of the brands.
  • Developed and implemented sales strategies with brand managers for assigned territory to reach maximum profitability.
  • Analyzed customer data to identify opportunities for growth within the territory. Formuiary, fulfillment data, prescribing habit, patience profiles, etc.
  • Conducted quarterly reviews of performance metrics to evaluate success of sales initiatives.
  • Managed budget allocations across brands to maximize ROI while minimizing costs.
  • Determined sample and resource allocation in territory based on usage and potentials.
  • Organized promotional events such as speaker programs or Lunch and learn seminars to generate leads for the territory.
  • Worked with Pharmacies to increase pull through rate preventing drug swapped due to formulary restrictions.

Territory Manager - Market Development

inkine Pharmaceuticals
Blue Bell, PA
01.2002 - 12.2003
  • Developed and implemented strategic plans to increase market share of Bowel prep drug for Colonoscopy in assigned territories in California and Nevada.
  • Established relationships with key customers and influencers in the territory. list of all GI doctors.
  • Developed promotional campaigns to drive sales in targeted areas.
  • Collaborated with internal teams to develop new penetration of product based on customer feedback and formulary.
  • Managed budget allocation process for allocated territories while ensuring that resources are used efficiently and effectively towards achieving desired outcomes. samples, literatures, L&L, speaker programs. etc

Sales Associate

Lanier/ Ricoh Coporation
Santa Fe Springs, CA
06.1999 - 08.2001
  • worked with service representatives to generate referrals for new sales opportunities.
  • Worked with the referrals given to establish sales calls and meeting opportunities with decision maker.
  • worked with sales management team to achieve monthly and quarterly targets.

Education

Economics

University of California, Irvine
Irvine, CA
06-1999

Skills

  • Strategic Planning in business
  • Relationship Building with internal and external partners
  • Account Management/project management/ purchasing
  • Team Collaboration
  • Key Account Management

Languages

English
Professional
mandarin
Professional

Timeline

Senior Account Executive

Global merchants
02.2017 - Current

Account Executive

Bank of America, Merchant Services
04.2014 - 01.2017

Territory Manager

Global Payments
02.2011 - 04.2014

Operating Manager

hero investment group
05.2009 - 04.2011

Business Account Executive

Wells Fargo & Company
05.2006 - 02.2009

Territory Business Manager

Bristol Myers Squibb
04.2002 - 05.2006

Territory Manager - Market Development

inkine Pharmaceuticals
01.2002 - 12.2003

Sales Associate

Lanier/ Ricoh Coporation
06.1999 - 08.2001

Economics

University of California, Irvine

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