Summary
Overview
Work History
Education
Skills
Certification
Timeline
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STEVEN CHARLTON

Clearwater,FL

Summary

With over 12 years of experience in Sales Management roles, the candidate has consistently demonstrated an ability to drive revenue growth and enhance team performance. Steven has a proven track record of recruiting and developing top talent, with 80% of new hires achieving top performer status within their first year. Through strategic leadership, the candidate has fostered a culture of accountability and inspiration, resulting in a 50% improvement in goal attainment and customer satisfaction ratings. Utilizing remote communication tools such as CRM systems, Zoom, Slack, and Loom, the applicant has effectively managed remote teams to success and exceeded targets.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Realtor/ Sales Training Director

SEASALT Properties LLC
11.2020 - Current
  • Mentored and coached new hires on sales techniques and processes, resulting in a 20% increase in their monthly sales performance within the first three months
  • Utilized Zoom, dotloop, and WhatsApp to effectively train and communicate with remote new hires, reducing onboarding time by 25%
  • Educated new hires on the benefits of using AI for marketing and lead generation, leading to a 15% increase in qualified leads generated through AI-driven strategies
  • Successfully recruited and developed new talent, resulting in 80% of new hires achieving top performer status within their first year
  • Cultivated and maintained long-term relationships with builders and clients, contributing to a 25% increase in repeat business and referrals
  • Conducted market analysis and research on consumer purchasing trends, resulting in the implementation of targeted marketing strategies that led to a 15% increase in sales revenue.

Realtor/ Team Sales &Operations Director

Keller Williams Realty
10.2017 - 11.2020
  • Spearheaded recruitment and onboarding efforts, nurturing new talent into top performers within the industry, resulting in a 70% retention rate and a 40% increase in team productivity
  • Inspired and motivated the sales team to consistently surpass targets while maintaining high levels of service, resulting in a 25% increase in sales revenue year-over-year
  • Leveraged Zoom, Slack, and WhatsApp to efficiently manage remote teams, facilitating seamless communication and updates, leading to a 30% decrease in response time to client inquiries
  • Implemented strategies to foster accountability and inspiration within the team, resulting in a 50% improvement in goal attainment and customer satisfaction ratings
  • Conducted weekly agent evaluations and performance reviews, driving continuous improvement and accountability, resulting in a 20% increase in individual sales performance.

Business Account Executive

Verizon Wireless
03.2011 - 09.2017
  • Analyzed data and targeted new customers using CRM systems like Salesforce, resulting in a 15% increase in lead conversion rates
  • Successfully sold machine-to-machine, SaaS, and other business solutions to small businesses, exceeding sales targets by 20% annually
  • Conducted training and implementation sessions for new business services such as VOIP, fleet, and machine-to-machine systems, resulting in a 30% increase in client adoption and satisfaction
  • Managed 90% of work remotely using Slack, WhatsApp, and other communication software, maintaining seamless communication and updates with team members, resulting in a 40% reduction in response time to client inquiries
  • Orchestrated coordination and project management efforts as a liaison between clients and various business partners, facilitating successful project delivery and client satisfaction, resulting in a 25% increase in client retention
  • Established brand awareness and captured market share in the small/medium business space, achieving a 10% increase in market penetration within the first year.

General Manager

  • Managed sales forecasting and quota management processes, resulting in a 20% increase in sales revenue surpassing annual sales goals
  • Oversaw sales and operations across multiple locations, leading a team of 5 assistant managers, 21 sales reps, 8 customer service reps, and 4 operations specialists, resulting in a 15% improvement in overall operational efficiency
  • Enhanced customer service standards by conducting employee training sessions on brand awareness, resulting in a 25% increase in customer satisfaction scores
  • Delivered comprehensive sales and operations presentations during market reviews to executive leadership, leading to informed decision-making and a 10% increase in market share
  • Developed and facilitated career progression training modules aimed at leadership advancement, resulting in a 20% increase in internal promotions and employee retention rates.

Education

Bachelor of Science - Business Administration And Commerce

The University of Alabama
Tuscaloosa, AL
08.2008

Skills

    • Sales training and leadership
    • Strategic Planning
    • Client Relationship Management
    • Social Media Marketing
      • Sales Coaching
      • Channel Development
      • Sales process optimization
      • Problem-Solving

Certification

  • Charter Member of Rotary Club of Safety Harbor Noon
  • Florida Notary
  • NAR member
  • Co-creator of a Career Development Program for the Mobile District
  • Management Guidelines Course
  • Performance Appraisal & Development Course
  • Foundation for Successful Leaderships Course
  • Advanced Critical Thinking Course
  • Essential Mentoring Techniques Course
  • Saleforce.com
  • Time Management
  • CRM systems

Timeline

Realtor/ Sales Training Director

SEASALT Properties LLC
11.2020 - Current

Realtor/ Team Sales &Operations Director

Keller Williams Realty
10.2017 - 11.2020

Business Account Executive

Verizon Wireless
03.2011 - 09.2017

General Manager

Bachelor of Science - Business Administration And Commerce

The University of Alabama

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STEVEN CHARLTON