Steven Chavez
Surprise,AZ
Summary
Results-driven Service Advisor with expertise in customer service and conflict resolution at Caliber Collision. Proficient in service scheduling, quality control, and vehicle assessment, ensuring high customer satisfaction rates. Strong communicator skilled in multitasking, fostering trust and increasing repeat business.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Service Advisor
Caliber Collision
07.2021 - Current
- Facilitated effective communication between customers and technicians to ensure clear understanding of service needs.
- Provided expert guidance on repair processes and insurance claims, enhancing customer satisfaction and trust.
- Managed service scheduling and follow-ups, optimizing workflow efficiency and minimizing wait times.
- Assisted in resolving customer concerns with empathy, ensuring positive experiences and repeat business.
- Oversaw quality control of completed repairs, ensuring adherence to Caliber Collision's standards of excellence.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Production Manager
Caliber Collision
05.2019 - 07.2021
- Oversaw production schedules to meet operational targets and optimize resource allocation.
- Implemented quality control measures, enhancing product consistency and reducing defects.
- Led cross-functional teams to streamline processes and improve manufacturing efficiency.
- Developed training programs for staff, fostering skill development and performance improvement.
- Led cross-functional teams to optimize production workflows and enhance efficiency.
Parts Coordinator
Abra Autobody (now Caliber Collision)
05.2016 - 04.2018
- Coordinated inventory management processes to ensure timely availability of parts.
- Streamlined order fulfillment procedures, enhancing efficiency and accuracy in deliveries.
- Developed and maintained strong vendor relationships to optimize supply chain operations.
- Collaborated with service technicians to identify necessary parts for repairs, minimizing downtime.
Store Manager
Lids Hat World
07.2011 - 07.2015
- Ensured compliance with company policies by overseeing daily store operations.
- Enhanced staff performance through targeted team training initiatives and workshops.
- Developed associates' customer service skills with focused training and management.
- Optimized store scheduling for effective staffing and operational efficiency.
- Supported store manager in achieving customer service and quality standards.
- Resolved customer queries regarding store policies and effectively addressed concerns.
- Supervised cash handling practices to reduce discrepancies and prevent theft.
Education
High School Diploma -
Trabuco Hills High School
Mission Viejo, CA06-2004
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Attention to detail
- Excellent communication
- Service estimates
Certification
- I-Car Level 3 Platinum Training - August 2024
Timeline
Service Advisor
Caliber Collision
07.2021 - Current
Production Manager
Caliber Collision
05.2019 - 07.2021
Parts Coordinator
Abra Autobody (now Caliber Collision)
05.2016 - 04.2018
Store Manager
Lids Hat World
07.2011 - 07.2015
High School Diploma -
Trabuco Hills High School