Steven Childress
Forney,TX
Summary
Highly organized and self-motivated professional experienced in project management, team development and process improvement. Skilled in developing and implementing strategies to increase efficiency and performance. Passionate about driving business growth and creating positive work environment.
Overview
24
24
years of professional experience
Work History
Associate Director
Verizon Wireless
10.2020 - Current
- Responsible for driving multiple stores to achieve key performance objectives
- Developed and coached the sales team to produce high performance results, making strategic decisions regarding hiring, promotions, and disciplinary actions
- Responsible for selling company products and services to generate sales and revenue by developing client relationships and connecting customers with targeted solutions
- My leadership resulted in increased revenue and customer satisfaction
District Manager
Verizon Wireless
02.2012 - 10.2020
- Responsible for driving multiple stores to achieve key performance objectives
- Developed and coached the sales team to produce high performance results, making strategic decisions regarding hiring, promotions, and disciplinary actions
- Responsible for selling company products and services to generate sales and revenue by developing client relationships and connecting customers with targeted solutions
- My leadership resulted in increased revenue and customer satisfaction
Assistant District Manager
Verizon Wireless
08.2010 - 02.2012
- Led a team to develop and implement programs that supported organizational strategies
- By translating functional goals into team goals, I managed the implementation of policies and procedures to achieve cost-effective results
- My leadership skills and project management abilities were crucial in driving the team towards success
Retail General Manager
Verizon Wireless
06.2007 - 07.2010
- Responsible for overseeing all retail store functions, managing the sales team, operations management, merchandising, and driving high-performance results in a demanding solutions sales environment
- I focused on optimizing the customer and employee experience while implementing sales tools and initiatives to achieve company goals
Assistant Store Manager
Alltel
03.2007 - 05.2007
- Successfully managed the sales floor to create a positive customer experience and provided one-on-one sales coaching to enhance team performance
- Earned a promotion after only 3 months in the role
Wireless Consultant
Alltel
01.2006 - 02.2007
- As a Wireless Consultant at Verizon Wireless, I successfully met customer needs, achieved monthly goals, and trained new employees
- I excelled in providing exceptional customer service, meeting activation, data service, and accessory sales targets
- My leadership skills were evident in effectively managing store operations and training new team members
Asst. Manager
Arkwest (Alltel Authorized Agent)
06.2000 - 12.2006
- Responsible for ordering and maintaining inventory, merchandising the store, technical support, sales, and training new sales reps
- Increased new activations from 4 per month prior to my arrival to over 30 per month within the first year
Education
12.1995
12.1992
12.1990
Skills
- Project Management
- Strategic leadership
- Analytical Thinking
- Coaching and Mentoring
- MS Office
- Google Drive
- Business Planning
- Problem Resolution
- Project Planning
- Managing Operations and Efficiency
- Customer Relationship Management
- Process Improvement
Timeline
Associate Director - Verizon Wireless
10.2020 - Current
District Manager - Verizon Wireless
02.2012 - 10.2020
Assistant District Manager - Verizon Wireless
08.2010 - 02.2012
Retail General Manager - Verizon Wireless
06.2007 - 07.2010
Assistant Store Manager - Alltel
03.2007 - 05.2007
Wireless Consultant - Alltel
01.2006 - 02.2007
Asst. Manager - Arkwest (Alltel Authorized Agent)
06.2000 - 12.2006
Henderson State University - ,
Arkansas Tech University - ,
University of Arkansas at Little Rock - ,
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