Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steven Christian

Brighton,CO

Summary

Skilled Broadband and Network Technician with proven expertise in equipment installation, maintenance, and network security. Excelled at CenturyLink, enhancing system reliability and customer satisfaction through advanced troubleshooting and effective team collaboration. Recognized for exceptional problem-solving abilities and a commitment to excellence, ensuring optimal network performance and security.

Overview

26
26
years of professional experience

Work History

Broadband Technician

Wiseconnect- Centurylink
Denver, CO
12.2021 - Current
  • Adhered to all OSHA and company-defined safety and workplace regulations.
  • Briefed customers on equipment, usage, and product specification.
  • Provided installation, service and maintenance for broadband internet and digital telephone service.
  • Climbed poles and ladders to install, maintain or inspect equipment.
  • Ran wires between components and to outside cable systems.
  • Assisted with troubleshooting of wireless networks and connections.
  • Tested connections to verify power supplies and communication link functionality.
  • Demonstrated equipment to customers and explained use, responding to inquiries or complaints.
  • Coordinated scheduling of appointments with customers based on availability.
  • Configured settings on customer devices for secure access to their home networks.
  • Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
  • Replaced faulty components such as cables, connectors, switches.
  • Resolved complex technical issues by researching solutions online or consulting with experts in the field.
  • Installed and configured customer modems and routers to ensure compatibility with the broadband service.
  • Provided technical support to customers over the phone or through email and chat systems.
  • Performed preventative maintenance on equipment to ensure optimal performance.
  • Monitored system performance using specialized software tools and applications.
  • Interpreted signal strength readings from test equipment during installations.
  • Trained new technicians on installation techniques and safety procedures.
  • Demonstrated strong knowledge of industry equipment.
  • Repaired damaged lines or other infrastructure due to natural disasters or vandalism.
  • Tested existing hardware for proper operation, identified any issues, and performed necessary repairs or replacements.
  • Trained and developed new broadband technicians according to company policy.
  • Investigated customer complaints related to service quality or speed.
  • Maintained accurate records of all work performed on each job site visit.
  • Installed, set up and repaired devices and system components.
  • Assembled and installed communication equipment.
  • Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
  • Ensured all installations were completed according to industry standards and regulations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked with cross-functional teams to achieve goals.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Operated equipment and machinery according to safety guidelines.
  • Completed routine maintenance and repair.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Network Technician

CenturyLink
Aurora, CO
10.1998 - 04.2021
  • Completed post-installation tests, checking functionality.
  • Performed troubleshooting activities to identify and repair equipment failures or configuration issues.
  • Analyzed system logs to detect potential issues and prevent service outages.
  • Trained end-users on how to properly utilize their computer systems in an efficient manner.
  • Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
  • Resolved routing, wireless and other network-related issues.
  • Communicated technical information in easily understood terms to non-technical individuals.
  • Installed various operating systems on computers for use in the network environment.
  • Received and prioritized support requests to maximize resource utilization.
  • Handled equipment repairs and related trouble reporting.
  • Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
  • Presented network systems training and information to employees.
  • Evaluated new technologies that could enhance current infrastructure capabilities or reduce costs.
  • Terminated Cat6 cable connectors and modular plugs.
  • Maintained records of repairs, upgrades, installations and other maintenance activities.
  • Configured, monitored and maintained network hardware, software and communication links.
  • Provided technical support to users experiencing difficulties with their computer systems or networks.
  • Modified software programs for network device configuration and control.
  • Set up and installed network cabling infrastructure.
  • Configured hardware devices and software settings to optimize network performance.
  • Collaborated with IT teams when necessary to ensure proper implementation of projects.
  • Installed wiring, cabling and devices to establish, repair and improve network operations.
  • Read and understood network printouts to locate facility equipment.
  • Completed routine maintenance and repair.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Managed household errands and other essential duties.

Education

High School Diploma -

Bennett High School
Bennett, CO
04-1998

Skills

  • Equipment installation and maintenance
  • Equipment preparation
  • Wireless networking
  • Network troubleshooting
  • In-home system integration
  • Network security

Timeline

Broadband Technician

Wiseconnect- Centurylink
12.2021 - Current

Network Technician

CenturyLink
10.1998 - 04.2021

High School Diploma -

Bennett High School

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Steven Christian