Ableton Live 10
Steven Chuong
Thornton,CO
Summary
Basically raised in a customer service environment since a child I am accustomed to meeting customer satisfaction. As a server I believe myself to be Upbeat, friendly and engaging towards both my co-workers as well as my customers. the work environment is what you make of it so i push myself to make sure those around me are having a good time, I wouldn't feel good about my service unless I see that my customers are smiling. Spending a decade working in a popular restaurant I am used to managing and operating under stressful situations; no matter what obstacle is thrown in my way, I am confident to say I will overcome it. My biggest strength would have to be my communication skills, as i believe the best way to satisfy others is understanding another.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Server
Pho Cafe
Lafayette, CO
01.2012 - 10.2022
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Inspected dishes and utensils for cleanliness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items and recorded order information.
- Collected orders and relayed them to bartenders quickly and accurately.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
No Degree -
Community College of Denver
Denver, CONo Degree -
Front Range Community College
Westminster, COHigh School Diploma -
Mountain Range High School
Westminster, CO 08.2012 - 05.2016
Skills
Food sales and promotion
Software
Adobe Lightroom
Imovie
Logic Pro X
Music Production
Music to me is more than just a hobby, i believe it allows us to escape into our own little space. Right now I am still an amateur at producing music but i plan on building my knowledge and hopefully one day be able to offer the world what i have to offer.
Timeline
High School Diploma -
Mountain Range High School
08.2012 - 05.2016
Server
Pho Cafe
01.2012 - Current
No Degree -
Community College of Denver
No Degree -
Front Range Community College