Steven Clarke
Norfolk
Summary
Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services.
Results-driven technician known for effective technical support and streamlined installation processes. Skilled in enhancing system performance and training junior staff, ready to leverage expertise to drive operational excellence and user satisfaction.
Overview
8
8
years of professional experience
Work History
Computer Technician
Virgil Computers
Virginia Beach, VA
06.2022 - Current
- Diagnosed and resolved hardware and software issues for diverse client systems.
- Installed, configured, and maintained operating systems and applications effectively.
- Provided technical support via phone, email, and in-person interactions to enhance user satisfaction.
- Conducted routine maintenance checks to ensure optimal performance of computer systems.
- Assisted in inventory management by tracking parts and equipment for repairs and upgrades.
- Collaborated with team members to streamline repair processes and reduce turnaround time.
- Trained junior technicians on troubleshooting techniques and customer service best practices.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
Gas Station Attendant
Seven Eleven
Virginia Beach, VA
07.2022 - 11.2023
- Operated fuel dispensers, ensuring compliance with safety protocols and operational procedures.
- Managed cash transactions, providing accurate change and maintaining balanced cash registers.
- Assisted customers in selecting products, enhancing overall service experience and customer satisfaction.
- Monitored inventory levels, restocking shelves promptly to maintain product availability and appearance.
Computer Technician
Apex Systems
Oklahoma City, OK
03.2018 - 03.2020
- Enhanced user experience by providing timely and effective tech support to students and faculty.
- Implemented a structured ticketing system for incoming tech support requests, expediting response times and increasing productivity levels within the IT department.
- Handled escalated tech support issues with diplomacy and professionalism, often resolving conflicts or misunderstandings between users and the IT department.
- Streamlined technical support processes for improved efficiency and customer satisfaction.
- Supported end-users by troubleshooting technical issues and providing prompt resolution of reported problems.
Education
High School Diploma -
Mcloud High School
McLoud, OKIC3 Certificate - Computer Science
Guthrie Job Corps
08-2017
Skills
- Computer assembly
- Desktop and laptop installations
- Computer troubleshooting
- Installation and repair
- Hardware troubleshooting
- Printers and peripherals installation
- Technical support
- Remote support
- System diagnostics
- Hardware installation
- Software installation
- Customer service
- Attention to detail
- Technical analysis
- Virus removal
- Some light mechanical experience
- Some light experience in BOP and Oil Sales
- Experienced in team oriented tasks in hazardous environments
- Performed regular checks and measurements on oil tankers and mud or slush wells
Timeline
Gas Station Attendant
Seven Eleven
07.2022 - 11.2023
Computer Technician
Virgil Computers
06.2022 - Current
Computer Technician
Apex Systems
03.2018 - 03.2020
High School Diploma -
Mcloud High School
IC3 Certificate - Computer Science
Guthrie Job Corps