Summary
Overview
Work History
Education
Skills
Timeline

STEVEN COBB

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

13
13
years of professional experience

Work History

Sous Chef

Secret's Hideaway Resort
01.2025 - Current
  • Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
  • Introduced new culinary techniques to the team, elevating the overall skill level and leading to more diverse menu offerings for guests.
  • Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
  • Increased kitchen productivity by optimizing workflow processes and delegating tasks appropriately within the team.

Solar Sales Athlete

Sunrun
04.2023 - 02.2025
  • Optimized sales strategies with data analytics, achieving measurable conversion rate improvements.
  • Navigated complex sales situations skillfully, leveraging strong problem-solving abilities to close deals successfully.
  • Educate homeowners on solar benefits, consistently surpassing sales targets and promoting clean energy.

Server

Raglan Road
09.2022 - 04.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server / Supervisor

Paradiso 37
06.2021 - 09.2022
  • Managed team of servers, improving customer satisfaction through efficient service.
  • Trained new servers on company policies, procedures, and best practices for exceptional guest service.

Server

First Watch
12.2020 - 07.2021
  • Served guests efficiently, enhancing customer satisfaction and repeat patronage.
  • Handled high-volume shifts, consistently achieving top sales among peers.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery.
  • Resolved customer issues promptly, improving overall dining experience.

Senior Manager

The Cheesecake Factory
02.2016 - 12.2020
  • Directed 200-member team, enhancing service quality and customer satisfaction.
  • Increased revenue and improved profit margins through effective operations management.
  • Developed training programs, reducing staff turnover and enhancing skills.
  • Managed inventory efficiently, ensuring optimal stock levels.
  • Opened new locations, successfully hiring and training staff.

Staff Member

The Cheesecake Factory
06.2013 - 02.2016
  • Cross trained as a server, busser, cashier, and expediter.
  • Established positive relationships with customers and other staff members.

Server

Ruby Tuesday
05.2012 - 06.2013

Education

General Studies -

University of Tennessee, Knoxville, TN
01-2013

Skills

  • Team Leadership
  • Problem Solving
  • Effective conflict resolution
  • Effective time management
  • Sales Forecasting
  • Kitchen leadership
  • Food safety management
  • Inventory oversight
  • Team development
  • Workforce scheduling

Timeline

Sous Chef - Secret's Hideaway Resort
01.2025 - Current
Solar Sales Athlete - Sunrun
04.2023 - 02.2025
Server - Raglan Road
09.2022 - 04.2023
Server / Supervisor - Paradiso 37
06.2021 - 09.2022
Server - First Watch
12.2020 - 07.2021
Senior Manager - The Cheesecake Factory
02.2016 - 12.2020
Staff Member - The Cheesecake Factory
06.2013 - 02.2016
Server - Ruby Tuesday
05.2012 - 06.2013
University of Tennessee - General Studies,

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