Steven Cochin
Brooklyn,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
JFK Station Manager
TNT Express / TNT Airways
09.2014 - Current
- Leading both the operational and commercial activities for five weekly transatlantic Boeing 747 freighter rotations, while ensuring the highest integrity of safety for TNT / ASL Airlines staff, vendors, aircraft and all partners associated with the daily operation.
- Responsible for development of internal and external SOP’s, customer acquisition, service provider relations, sales, operations, accounting and administration, staff hiring, and all business development in North America.
- Negotiated all contractual aspects of schedule service, charter projects with clients, third party aircraft operators, airports, and sub-contracted service suppliers.
Sales Manager Northestern Region
Heavyweight Air Express, LLC
07.2008 - 08.2014
- Commercial Manager for the northeastern region responsible for economic and operational Key Performance Indicators.
- Grew total station revenue from $1.1 mio to $7.8 mio between March 2009 and December 2013.
- Spearheaded successful high yielding revenue projects and management of military charters, human aid and relief diversions into areas of conflict worldwide.
- Responsible for contract negotiations, administrative billing of customers, as well as Days Sales Outstanding (DSO) monitoring.
- Developed worldwide carrier partnerships, customer base relations , and all internal Service Level Agreements with Heavyweight Stations in the United Kingdom, Asia, Middle East, and Latin America.
- Responsible for $2.1 mio annual billable revenue.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Operations Manager
Air Logistics Group JFK
09.2006 - 07.2008
- Full station responsibility servicing four online carrier partnerships.
- Oversaw staff while maintaining full station operational responsibilities including, but not limited to; full customer service , online bookings platforms, GHA supervision, implementation of both passenger and freighter operations.
- Directed daily drayage transportation as needed for all carrier needs.
- Analyzed and reported on key performance metrics to senior management.
Account Manager
Alliance Airlines
01.2005 - 09.2006
- Adherence and full compliance of all IATA, TSA and local governing agency's SOP's.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Negotiated prices, terms of sales and service agreements.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Presented professional image consistent with company's brand values.
Terminal Manager
Express Industries
09.1998 - 02.2006
- Managed 100SF Coffee, Cocoa and Paper Product facility
- Two Teamster Unions in house, including 20 drivers and 24 longshoremen
- Fully functional handling/storage and daily delivery in NYC/NJ metropolitan areas
- Responsible for all labor and customer service functions
- Full accountability for pack/pick and storage record keeping
- Reported to VP all activities
- Union / labor contract experience
- Dispatched straight trucks while covering staff during vacations.
Education
Credits Toward A Degree in Business Adminstration -
Buffalo State University
Buffalo, NYDiploma / Graduate -
John Dewey HS
Brooklyn, NYSkills
- Work Planning
- Talent Recruitment
- Schedule Management
- Effective Communication
- Sales and Marketing
- Operations Management
- Vendor Relationship Management
- Strategy Development
- Airline Operations
- Team Oversight
- Team Development
- Fleet Management
- Implementation planning
- Budget Development
References
Furnished upon request.
Timeline
JFK Station Manager
TNT Express / TNT Airways
09.2014 - Current
Sales Manager Northestern Region
Heavyweight Air Express, LLC
07.2008 - 08.2014
Operations Manager
Air Logistics Group JFK
09.2006 - 07.2008
Account Manager
Alliance Airlines
01.2005 - 09.2006
Terminal Manager
Express Industries
09.1998 - 02.2006
Credits Toward A Degree in Business Adminstration -
Buffalo State University
Diploma / Graduate -
John Dewey HS
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