Summary
Overview
Work History
Education
Skills
Timeline
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Steven Coffman

Steven Coffman

Navarre,FL

Summary

Versatile and innovative management professional offering over 24 years of experience and proven success in dynamic leadership, streamlining processes and systems, and administration of site programs. Highly skilled in improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve goals. Proven skills of clearly presenting complex technical issues to citizens and non-engineers.

Overview

25
25
years of professional experience

Work History

Maintenance Technician II

Mayroad
Hurlburt Field, FL
12.2021 - Current
  • Applies effective privatized housing principles, techniques, and tools required to review, evaluate and make recommendations on independently resolving complex housing issues.
  • Effectively communicates with all residents to ensure thorough understanding and satisfaction of complex housing-related issues and concerns.
  • Utilizes knowledge and understanding of qualitative and quantitative skills for resolving issues or concerns identified by housing residents and their dependents regarding their leased privatized family housing.
  • Identifies recurring issues and trends to improve productivity of service calls and quality checks.
  • Determined new technique to streamline maintenance processes to increase workflow.
  • Partnered with facility management to successfully complete projects within anticipated deadlines.
  • Worked with building managers to assess ongoing needs and plan preventive maintenance schedules.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.

Service Contracts Director/Senior Operations Manager

United States Air Force
Hurlburt Field, FL
01.2011 - 08.2015
  • Oversaw and executed contracts from start to finish and monitored startup and program reviews through contract close-outs.
  • Developed and maintained subcontract management policies and procedures and preserved company's Defense Contract Management Agency approved status.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Managed six service/construction contracts worth $1.2M with 100% customer satisfaction; coordinated with unit and wing financial agencies requirements.
  • Oversaw $100K base defense barrier maintenance service contract.
  • Authored statements of work, performance work statements, government cost estimates/surveillance plans.
  • Oversaw daily surveillance/inspections to resolve contractor issues, certified invoices for contractor payment.
  • Supervised wing elevator $100K contract, ensured elevators were inspected/certified.
  • Led refuse contract re-allocation, utilized existing containers to service new facilities.
  • Managed/maintained records custodian $9K accounts/assets, vehicles, tools, and facility assets valued at $350K.
  • Orchestrated multiple multi-faceted operations from beginning to end.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Pest Management Team Director

United States Air Force
Joint Base Pearl Harbor-Hickam, HI
12.2007 - 01.2011
  • Directed Pest Management team that processed/tracked work base wide.
  • Managed/scheduled base wide pesticide spraying operations; ensured compliance with all state and federal laws and regulations.
  • Managed Integrated Pest Management Information System.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Managed and tracked $80K in chemical and $275K of tools/equipment.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Created and delivered training for staff development, change management and materials, process and technical controls.

Pest Management Section Chief

United States Air Force
Osan Air Base, South Korea
12.2006 - 12.2007
  • Created and maintained project documentation to establish operations framework and enable adherence to preset guidelines.
  • Conducted annual employee performance reviews to recognize achievements and identify areas needing improvement.
  • Managed project technical, schedule and cost risk factors to facilitate completion while minimizing negative outcomes.
  • Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
  • Point of Contact for base wide entomology issues (OSHA compliance, etc.)
  • Managed Integrated Pest Management Information System for 15 food handling facilities.
  • Creation and revision of associated regulations and instructions
  • Supervisory duties for civilian national and military staff
  • Multiple source material procurement
  • Full time member of active pest management staff
  • Consistently maintained minimum pesticide use IAW DoD 1994 base line, Measure of Merit to reduce pesticide use by 50%
  • Additional duties - Readiness Support Team, Team Lead: Led two person team to respond to wartime and peacetime scenarios

Team Director, Pest Management/Environmental Control Engineer

United States Air Force
Seymore Johnson Air Force Base, NC
04.2003 - 12.2006
  • Led Pest Management team that processed/tracked work for all facilities on base; ensured compliance with all state and federal laws and regulations.
  • Developed herbicide application procedures to enhance aesthetics/prevent roadways/airfield degradation.
  • Managed $180k in chemicals/equipment with 100% competency of highly toxic chemical
  • Established procedures to maintain equipment and shop assets valued at $116K.
  • Controlled disease vectors/health related insects base wide.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Evaluated existing operations to identify necessary improvements and capitalize on changes.
  • Served as subject matter expert (SME) on environmental regulations and policies.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Advised corporations and government agencies of procedures to follow in cleaning up contaminated sites to protect people and environment.
  • Delivered training for staff development, change management and materials, process and technical controls.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Attained improvement in technical project delivery processes by leading global infrastructure engineering project management process improvement.
  • Prepared engineering calculations and developed drawings and visual aids.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Performed environmental site assessments and provided remediation recommendations.
  • Assisted client with permitting, inspections, groundwater sampling and soil sampling.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Managed quality programs to reduce overdue compliance activities.
  • Formulated and implemented long-range plans for environmental programs.
  • Inspected municipal and industrial facilities for adherence to environmental regulations.

Education

Associate of Science - Environmental Technology

Community College of The Air Force
Montgomery, AL
2009

Skills

  • Problem solving ability
  • Project development and life cycle
  • Policies and Procedures Implementation
  • Team Leadership
  • Customer relations specialist
  • Logistics Management
  • Cross-functional communications
  • Operations management
  • Exceptional written/verbal communication
  • Critical Thinking

Timeline

Maintenance Technician II

Mayroad
12.2021 - Current

Service Contracts Director/Senior Operations Manager

United States Air Force
01.2011 - 08.2015

Pest Management Team Director

United States Air Force
12.2007 - 01.2011

Pest Management Section Chief

United States Air Force
12.2006 - 12.2007

Team Director, Pest Management/Environmental Control Engineer

United States Air Force
04.2003 - 12.2006

Associate of Science - Environmental Technology

Community College of The Air Force

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Steven Coffman