Steven Cole
Queen Creek,AZ
Summary
Dynamic Title Clerk 2 at AFC/FastlaneMesa with a proven track record in records management and customer service. Adept at resolving title issues and ensuring compliance with state regulations. Recognized for exceptional problem resolution skills and maintaining accurate documentation, consistently exceeding quality goals to enhance operational efficiency.
Overview
21
21
years of professional experience
Work History
Title Clerk 2
AFC/FastlaneMesa
Mesa, Arizona
05.2022 - 02.2025
- Processed vehicle titles and registrations efficiently for customers.
- Maintained accurate records in compliance with state regulations.
- Assisted customers with title queries and documentation requirements.
- Coordinated with various departments to resolve title issues promptly.
- Utilized software systems to track and manage title transactions effectively.
- Ensured timely processing of documents to meet customer needs consistently.
- Processed applications for new titles, transfers and duplicate titles.
- Coordinated with other departments to resolve issues related to titling process.
- Reviewed state regulations to ensure compliance with rules and regulations governing motor vehicles titles.
- Verified accuracy of title documents for completeness and correctness.
- Prepared daily reports to document title activity and sales.
- Evaluated documents to determine property ownership.
- Processed and maintained title files, implementing security measures to protect data.
- Notified supervisor of possible delays and issues.
- Maintained regular communications with clients to discuss and resolve issues.
- Assessed legal materials to aid in key decision making.
Data Entry Specialist
Carvana
Tempe, AZ
09.2021 - 05.2022
- Identified, corrected and reported data entry errors.
- Completed accurate and efficient data entry and database updates to support business operations.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified and corrected data entry errors to prevent duplication across systems.
- Compiled data from source documents prior to data entry.
- Reviewed and updated account information in company computer system.
- Identified errors in data entry and related issues by mentioning to supervisors for resolution.
- Sorted source documents and organized to be filed.
- Adhered to strict data confidentiality policies to prevent information leakage.
- Communicated with coworkers regarding deadlines and project milestones.
- Documented data entry completions in corresponding logbooks.
- Exceeded quality goals to support team productivity.
- Created reports and audited charts to maintain concise records.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Compiled, sorted and verified electronic data against hard copies to support quality control efforts.
- Transferred completed work to Team Leaders for review and approval.
- Transcribed data after verifying information to deliver projects with 100% accuracy.
- Reviewed source documents to locate required data for entry.
- Gathered and documented statistical information.
- Scanned and stored files and records electronically to reduce paper files and secure data.
Front End Utility Clerk
Fry's Food And Drug
Queen Creek, AZ
05.2021 - 09.2021
- Maintained neat and well-organized front check-out and reception areas.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
- Bent, lifted, opened, and moved Paper products weighing up to 50 pounds.
- Communicated effectively with members of public in often crowded and noisy environments.
- Used equipment such as hand trucks, pallet jacks and forklifts safely and efficiently.
- Examined and inspected stock items for damage and reported findings to supervisors.
- Helped customers locate desired items and assisted with carrying heavy loads.
- Kept stockroom orderly, accessible and safe with regular upkeep.
Retail Sales Associate
Frito Lay
Port Orchard, WA
05.2017 - 06.2020
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed all company policies, rules and procedures to promote company goals and maintain safety.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
- Completed all assigned training to stay updated on important policies and procedures.
- Generated brand awareness and positive product impressions to increase sales.
- Adhered to all company initiatives and achieved established goals for each.
- Worked with off-site locations to find desired items for customers.
Behavioral Health Technician
Juneau Youth Services
Juneau, AK
03.2004 - 02.2014
- Documented behavioral incidents thoroughly to keep accurate records.
- Completed daily client rounds and tracked client movements.
- Developed and deepened relationships with fellow staff members to enhance team collaboration.
- Followed standard admissions procedures and documentation requirements for all client intakes.
- Educated clients on important life skills, including housekeeping and food preparation.
- Assisted with execution of client activities, support groups and field trips.
- Maintained all client and employee areas in good working order and with adequate supplies.
- Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
- Completed patient reports daily and submitted to management for evaluation.
- Handled various patient-oriented duties, including vital sign monitoring, medication administration and patient behavior assessments.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Communicated with clients and families in professional and respectful manner, effectively building lasting relationships.
- Counseled patients, discussed substance use and worked closely with individuals to identify positive and healthy life choices.
- Communicated with patients regarding continuing care and medications and discussed treatment plans with family members and guardians.
- Followed all safety protocols when administering subcutaneous and intramuscular injections.
Education
Drafting
Oregon Polytechnic Institute
Portland Ore07.1995
High School Diploma -
Juneau-Douglas High School
Juneau, AK05.1991
Skills
- Stockroom procedures
- Freight operations
- Heavy lifting
- Adaptive team player
- Safety methods
- Merchandise restock
- Dependable and reliable
- Workload priorities
- Product organization
- Records maintenance
- Housekeeping skills
- Food preparation and handling
- Emergency Response
- Records management
- Security monitoring
- Incident reporting
- Log updating
- People skills
- Leadership
- Work ethic
- Critical thinking
- Organization
- Reliable and trustworthy
- MS Office
- Retail merchandising expertise
- Money handling
- Customer assistance
- Documentation and recordkeeping
- Sales expertise
- POS system operation
- Teamwork
- Retail sales
- Independent judgement
- Friendly, positive attitude
- Money Transfer Systems
- Customer service
- Problem resolution
- Flexible
Education and Training
other,other
Additional Information
- Been employed by Carvana for over 6 months, since that time, I have been on the scanning team, working in the file room, and now the Race Track (including preparing Fed-Ex labels, putting packages together, and delivering the shipment). I have worked with Accutrac in the file room and on Race Track.
Timeline
Title Clerk 2
AFC/FastlaneMesa
05.2022 - 02.2025
Data Entry Specialist
Carvana
09.2021 - 05.2022
Front End Utility Clerk
Fry's Food And Drug
05.2021 - 09.2021
Retail Sales Associate
Frito Lay
05.2017 - 06.2020
Behavioral Health Technician
Juneau Youth Services
03.2004 - 02.2014
Drafting
Oregon Polytechnic Institute
High School Diploma -
Juneau-Douglas High School