Steven Combs
Rose Bud,AR
Summary
Over a decade with small/big business management, focusing on operational efficiency, customer satisfaction, and team leadership. Utilizing strategic planning and resource management to ensure business growth and sustainability. Track record of fostering collaborative environments and delivering consistent results.
Overview
15
15
years of professional experience
Work History
Small Business Owner
Myself - Blue Collar Towing
07.2024 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Promoted business via social media to generate leads and maximize brand identity.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
Customer Solutions Specialist
Ally Financial Inc.
02.2024 - 07.2024
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure
- Learned and followed customer service policies and procedures to meet organizational and industry standards.
- Handled escalated cases with diplomacy, ultimately achieving satisfactory resolutions for all parties involved.
- Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
General Manager
Americas Car-Mart
09.2017 - 02.2024
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Supported regulatory compliance by overseeing all audits to verify protocol adherence.
- Developed and maintained relationships with current customers and suppliers through continual communication.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Cross Dock Manager
Walmart
12.2015 - 02.2017
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Recorded number of units moved or handled, using work tickets and daily production sheets.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Tracked production and quality control systems to proactively identify deficiencies.
- Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Senior Supervisor
On Site Dust Control
06.2012 - 12.2015
- Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Trained all field staff and provided positive reinforcement and helpful feedback that boosted morale and efficiency within department.
- Recruited, hired and trained staff and provided ongoing feedback and monthly performance evaluations for development.
- Assumed responsibility and oversight for hiring, onboarding and mentoring new staff members.
- Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
- Repaired field equipment to keep jobs moving smoothly, informing the CEO of major machinery failures.
Sand Coordinator
Bruce Oakley Trucking
05.2011 - 06.2012
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Directed truck drivers to back their trucks into unloading zones to empty sand into sand chiefs for the gas well.
- Created and used many spreadsheets for South West Energy.
- Monitored unloading process to ensure the materials where off loaded to specifications.
- Processed 200 tons of sand every two hours.
- Gained a large amount of knowledge in the natural gas industry.
Night Shift Supervisor
Superior Tank & Truck Wash
01.2010 - 05.2011
- Observed each team member to carry out duties and provided constructive criticism.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
Education
High School Diploma -
Mount Vernon Enola
05.2009
Skills
- Operations Management
- Performance Improvement
- Client Account Management
- Exceptional Interpersonal Communication
- Sales Expertise
- Budgeting
- Staff Training/ Development
- Relationship Building
- Conflict Resolution
- Team Leadership
- Efficient Multi-Tasker
- Deadline Oriented
Timeline
Small Business Owner
Myself - Blue Collar Towing
07.2024 - Current
Customer Solutions Specialist
Ally Financial Inc.
02.2024 - 07.2024
General Manager
Americas Car-Mart
09.2017 - 02.2024
Cross Dock Manager
Walmart
12.2015 - 02.2017
Senior Supervisor
On Site Dust Control
06.2012 - 12.2015
Sand Coordinator
Bruce Oakley Trucking
05.2011 - 06.2012
Night Shift Supervisor
Superior Tank & Truck Wash
01.2010 - 05.2011
High School Diploma -
Mount Vernon Enola
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