Steven Cooper
Nephi,UT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
UX researcher/ designer
LifeVantage
03.2022 - 03.2023
- Actively participate in ideation and brainstorming meetings with Product Management and Engineering in cross-team collaborative groups to help visualize engaging ideas and solutions
- Creating high-level designs, along with detailed opportunity boards and storyboards, mockups, and prototypes to communicate design ideas
- Translating stakeholder requirements and user research findings into user flows, wireframes, mockups, and prototypes that lead to intuitive experiences
- Work quickly, efficiently, and iteratively with Agile team(s) to create mockups and specs for Developers.
Product Manager
Aptive Environmental
10.2021 - 03.2022
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements
- Created a new app from scratch with multiple team members
- Gather requirements, and timelines, and prioritize tickets accordingly with stakeholders
- Led team using Agile and Scrum methodologies
- Help idealize, assign tasks, and follow tickets through to completion with 90% success rate
- Familiar with Jira
- Groomed and prioritized backlog
- Use UX/UI design skills
- Interview users
- Meet with stakeholders weekly for updates.
- Communicated effectively with team members to deliver updates on project milestones and deadlines
- Developed product documentation to communicate upcoming features and products to internal teams
- Collaborated with sales, marketing, and support teams to launch products on time and within budget
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap
- Prioritized roadmap in order to achieve product goals and metrics
- Managed product demonstrations and testimonials for performance evaluation
Project Manager
INFOTRAX SYSTEMS
04.2013 - 10.2021
- Implemented new markets, payment processors, and innovative products for Enterprise clients
- Managed 20 projects at a time with 87% success rate
- Built and maintained strong client relationships, resulting in high customer satisfaction and referrals
- Gather requirements, and timelines, and prioritize accordingly with stakeholders
- Research, Idealize, and design mockups
- Able to communicate effectively with stakeholders
- Works well with team members from multiple departments and coordinates accordingly
- Monitor task's progress and see it through to completion
- Familiar with Scrum Ceremonies such as daily stand-ups, sprint grooming, backlog refinement, sprint planning, and sprint review
- Provide status reports to stakeholders on weekly
- Able to work under pressure to meet strict deadlines
- Ability to multitask, prioritize, and transition from one task to another
- Familiar with Waterfall, Agile, and Scrum methodologies.
Tier Two Technical Representative
CSS CORP (NEST THERMOSTAT)
08.2011 - 04.2013
- Oversee installation and activation of product
- Troubleshoot technical support issues
- Able to resolve all issues with 100% success rate
- Improved customer satisfaction with consistent and timely follow-up
- Promoted to special feedback team, dealing with key clients.
Customer Service Representative (Spanish Speaking)
USANA
01.2009 - 08.2011
- Provided first contact client support
- Recognized for exceptional customer service and problem-solving skills
- Lead team in up-selling
- Help coordinate events including set-up, take down and tours of main office.
Education
Bachelor of Science - Business
University of Utah
Salt Lake City06.2014
Skills
- Scrum trained
- Have taken PMP classes
- Knowledge in SQL
- Familiar with both Agile and Waterfall methodologies
- UX/UI Design
- Product Usability Assessment
- Quantitative and Qualitative Analysis
- User Experience Testing
- Task Prioritization
- Team Collaboration
- UX Design
- Web Design
Site
uxmysite.com
Certificates
- University of Utah - UX/UI Design
- Certified Scrum Product Owner (CSPO)
References
- ADRIENNE MAKIN, FORMER TEAM LEAD, INFOTRAX, (360) 628-0858, adriennemakin@gmail.com
- TYSON CLAYSON, PRODUCT OWNER, RAINFOCUS, (435) 228-8501, tysonclayson@gmail.com, Former Manager
- CORY WILKINS, CONSULTANT, (801) 319-6556, coryw@infotraxsys.com, Account Manager over LifeVantage
Timeline
UX researcher/ designer
LifeVantage
03.2022 - 03.2023
Product Manager
Aptive Environmental
10.2021 - 03.2022
Project Manager
INFOTRAX SYSTEMS
04.2013 - 10.2021
Tier Two Technical Representative
CSS CORP (NEST THERMOSTAT)
08.2011 - 04.2013
Customer Service Representative (Spanish Speaking)
USANA
01.2009 - 08.2011
Bachelor of Science - Business
University of Utah