STEVEN CORDEIRO
South Windsor,CT
Summary
Skilled Dispatcher with proven expertise in emergency response coordination and critical communication, honed at SOUTH WINDSOR POLICE DEPARTMENT. Demonstrates exceptional critical thinking and verbal communication abilities, ensuring efficient dispatch and support for field personnel. Achieved significant improvements in response times and call handling efficiency, showcasing a strong ability to multitask and prioritize under pressure. Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
30
30
years of professional experience
Work History
Dispatcher
Ambulance Service of Manchester
Manchester, CT
07.1995 - Current
- Received and dispatched calls for emergency services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
Public Safety Dispatcher
SOUTH WINDSOR POLICE DEPARTMENT
SOUTH WINDSOR, CT
10.2001 - 12.2023
- Received emergency and non-emergency calls, entered data into the computer system, and dispatched personnel to appropriate locations.
- Monitored radio transmissions between police officers, fire fighters, and other public safety personnel.
- Maintained accurate records of all calls received, including time of call, caller information, nature of call, action taken, and disposition of each call.
- Provided support for law enforcement agencies by entering criminal history data into the National Crime Information Center database.
- Assisted with investigations by providing information from various databases as requested.
- Coordinated response times for medical emergencies in order to ensure timely arrival of paramedics or ambulances to affected areas.
- Communicated with field personnel via telephone or radio regarding current situations or events that require immediate attention or assistance.
Education
Business Administration
Eastern Connecticut State University
Willimantic, CTSkills
- Driver communication
- Critical thinker
- Route planning
- Dispatching procedures
- Communication equipment operation
- Verbal and written communication
- Route navigation
- Map reading
- Monitoring field personnel
- Stress tolerance
- Call handling
- Adjusting routes
- Dispatching field personnel
- Coordinating urgent deliveries
- Multitasking and organization
- Radio communication
- Emergency protocols
- Traffic monitoring
- Prioritizing calls
- Active listening
Accomplishments
Received several awards from the South Windsor Police Department over my 22 years of service. I received Lifesaving Award in March 2007, Distinguished Unit Medal in March2016, Certificate of Commendation in June 2015 and October 2017.
Timeline
Public Safety Dispatcher
SOUTH WINDSOR POLICE DEPARTMENT
10.2001 - 12.2023
Dispatcher
Ambulance Service of Manchester
07.1995 - Current
Business Administration
Eastern Connecticut State University
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