Steven Corey

As a Senior Solutions Consultant at Kaiser Permanente, I hold a pivotal role in designing the architecture for KPIT Benefits, Products, Sales, and Marketing Systems with a strong focus on healthcare applications. My expertise in strategic planning and healthcare consulting is instrumental in driving process enhancements and operational efficiencies through targeted technology transformations. Leveraging extensive experience in the healthcare sector, I facilitate client relationship management and conduct thorough business analysis to counsel business stakeholders. My approach focuses on elevating the quality of process outputs by diagnosing and mitigating the root causes of deficiencies, ensuring best practices in healthcare processes and systems. My role is central to integrating healthcare insights into technological solutions, thereby advancing Kaiser Permanente's commitment to exceptional patient care and service.

Key Roles:

• Developed integrated healthcare solutions aligning with Kaiser Permanente standards, impacting core systems including Benefits, Claims, Care Delivery, Membership, Medicare, and KP.org.
• Spearheaded the architecture of the Marketing & Sales Hadoop data warehouse, enhancing data analytics capabilities for Kaiser Permanente.
• Led the successful implementation of Adobe Campaign for marketing automation, integrating with Kaiser Permanente's Salesforce.com and other systems.
• Engineered Affordable Care Act renewal processes using Informatica, optimizing compliance and data management for Kaiser Permanente.
• Designed and deployed a custom application for real-time accumulation balances integration with EPIC Tapestry, enhancing patient financial interactions.
• Developed messaging solutions with IBM Websphere for seamless program enrollments, terminations, and plan transfers, improving member experience and operational efficiency.
• Redesigned the KPIC data warehouse for ICD-10 compliance, ensuring up-to-date regulatory adherence and data integrity.
• Refined the design of ETL (AB Initio) extracts for Bank of America, tailoring to different tier structures and enhancing financial data processing.
• Utilized Agile and Waterfall methodologies extensively to deliver timely and effective healthcare IT solutions for Kaiser Permanente.

In the role of VP of IT at Triton, I oversaw the comprehensive technical operations of Triton Distribution Systems Service (SaaS), ensuring robust and efficient performance. My responsibilities encompassed technical customer support, infrastructure operations, networking, internal applications, and desktop support. I spearheaded strategic planning and execution of enterprise information systems, supporting both distributed and centralized business operations and optimizing functionality. I effectively managed a diverse team of in-house and outsourced global staff, driving enhancements in efficiency and cost-effectiveness of IT operations. Additionally, I directed program management for active projects and oversaw hardware and data architecture, ensuring alignment with business goals and technological advancements.

Key Roles:

• Orchestrated the comprehensive management of Triton Distribution Systems' reservation service, driving operational excellence and service reliability.
• Oversaw the architecture and management of data centers, ensuring robust infrastructure and optimal performance.
• Directed a 24/7 support framework for the Triton Reservation System and all IT applications, guaranteeing continuous operational efficiency.
• Led strategic and tactical planning for IT systems at Triton, ensuring cutting-edge development, evaluation, and coordination of technological resources.
• Championed the corporate intranet replatforming onto Microsoft SharePoint, enhancing internal communications and resource sharing.
• Executed an enterprise-wide upgrade of Microsoft Exchange, improving communication and collaboration capabilities.
• Transitioned Triton’s applications from Dell servers to HP Blades, modernizing the infrastructure for increased agility and performance.
• Spearheaded the implementation of a SQL Server-based data warehouse with MS Analytic and Reporting Services, including SharePoint Excel Web Parts & KPI Dashboards, thereby bolstering data-driven decision-making.
• Implemented Salesforce.com for comprehensive lead & opportunity tracking, customer service ticket management, and as a centralized customer master, enhancing customer relationship management and insights.
• Oversaw the management of TRAMS ERP and ADP payroll systems, ensuring seamless business operations and financial administration.
• Cultivated and managed all vendor relationships, contracts, and RFP processes, ensuring the alignment of external resources with Triton's strategic goals and operational needs.
• In this capacity, I ensured that Triton's IT infrastructure was not only robust and efficient but also strategically aligned with the broader business objectives, driving innovation and excellence.

In my tenure as Senior Director of IT, I strategically led all facets of infrastructure, encompassing server technology, networking, applications, and desktop support operations. I championed the execution of visionary IT strategies at MySQL, orchestrating the planning and implementation of sophisticated enterprise information systems to bolster both distributed and centralized business operations. I adeptly steered a diverse, global team of in-house and outsourced professionals, driving significant enhancements in operational efficiency and cost-effectiveness. Additionally, I held the pivotal role of overseeing program management for active projects, ensuring seamless execution and alignment with MySQL's overarching business strategies and goals. As a leader, my focus was not only on maintaining an innovative and resilient technological environment but also on fostering a forward-thinking culture that aligns with the strategic objectives of the organization.

Key Roles:

• Orchestrated high-level strategic communications between staff, management, vendors, and technology resources globally, fostering an environment of seamless collaboration and innovation.
• Directed the modernization of back office computer operations, including local and wide-area networks, by replatforming onto advanced Cisco routers, switches, VPNs, and DNS systems, thereby enhancing connectivity and operational efficiency.
• Accountable for the holistic management of diverse information and communication systems and projects, encompassing both voice and data, as well as office automation. Notably, this included the rollout of a new VoIP system from Fonality and a collaboration platform from Zimbra.
• Designed and implemented a robust framework for end-user support systems, ensuring effective and productive use of computer hardware and software across the organization.
• Conducted comprehensive evaluations of system security and backup procedures to ensure data integrity and system resilience.
• Established a scalable company infrastructure, providing essential support and guidance to individual departments/sites in their computing and IT endeavors.
• Developed an Applications Roadmap leveraging a 'best of breed' approach, integrating a mix of custom applications with Agresso ERP, Softrax, and Salesforce.com, thus ensuring a tailored and efficient suite of tools.
• Led the implementation of the Pervasive integration broker, enhancing system interoperability and data exchange.
• Spearheaded the creation of a data warehouse utilizing MySQL and Pentaho, laying the foundation for robust data analytics and informed decision-making.
• Managed all vendor relationships, contracts, and RFP processes with a strategic focus, ensuring alignment with MySQL's long-term technology goals and cost-efficiency.
• In this role, my aim was to not just lead but transform the IT landscape at MySQL, driving innovation, efficiency, and strategic alignment across all technological fronts.
• Provided strategic and tactical planning, development, evaluation, and coordination of the information and technology systems for MySQL.
• Facilitated communication between staff, management, vendors, and other technology resources within the organization globally.
• Oversaw the back office computer operations of the affiliate management information system, including local area networks and wide-area networks. Replatformed the network based on Cisco routers, switches, VPN and DNS.
• Responsible for the management of multiple information and communications systems and projects, including voice, data, and office automation. This includes the implementation of a new VoIP phone system from Fonality and a collaboration platform from Zimbra.
• Designed, implemented, and evaluated the systems that support end users in the productive use of computer hardware and software.
• Evaluated system security and back up procedures.
• Established company infrastructure to support and guide individual departments/sites in computing and information technology efforts.
• Created Applications roadmap based on a best of breed approach. This was a mix of custom applications, Agresso ERP, Softrax, and Salesforce.com.
• Implemented Pervasive integration broker.
• Implemented data warehouse based on MySQL and Pentaho.
• Managed all vendor relationships, contracts and RFPs.

As a Senior Manager at Accenture, I have thrived in the complex and dynamic consulting environment, leveraging my expertise in Oracle Applications to drive successful outcomes for global clients. My role as a managing consultant encompasses a wide range of responsibilities, from presales to project execution, all while navigating the intricate and fast-paced landscape of one of the world's leading consulting firms.

Key Roles:

• Presales and Consultative Leadership: Actively led presales initiatives, showcasing Accenture’s capabilities through compelling presentations and discussions. Successfully translated complex client needs into viable and innovative solutions, setting the stage for successful partnerships and project engagements.
• RFP Strategy and Response: Spearheaded the response to complex RFPs, coordinating with cross-functional teams to deliver comprehensive and competitive proposals. My strategic approach ensured that responses were not only aligned with client needs but also highlighted Accenture’s unique value proposition.
• Project Planning and Execution: Oversaw the end-to-end planning and delivery of large-scale Oracle projects. My role involved intricate project management, ensuring that all initiatives were executed flawlessly, on time, within budget, and to the highest quality standards.
• Oracle Applications Expertise: Recognized as a Subject Matter Expert (SME) within the Oracle practice, I provided valuable insights and guidance on Oracle Applications. My deep understanding of the platform allowed me to drive innovation and deliver solutions that were both cutting-edge and practical.
• Team Leadership and Development: As an active team member, I not only contributed to the collective knowledge but also played a crucial role in mentoring junior consultants. My commitment to fostering a culture of continuous learning and innovation has been instrumental in driving the Oracle practice forward.

As a seasoned Manager of Enterprise Applications, I have spearheaded comprehensive management and strategic development of enterprise-level applications, software, and infrastructure architecture within a dynamic and complex IT environment. My expertise spans a broad range of critical systems, including Oracle Financials, iProcurement, Oracle HRMS, ADP payroll software, and the Datatel Colleague Student System Suite.

Key Roles:

• Team Leadership: Directed a specialized team of 13 business analysts, programmer analysts, project managers, and DBAs, in addition to managing seven contractors, fostering a collaborative and high-performing team environment.
• Program Management: Spearheaded the implementation of Oracle Student Systems and Oracle HR Self Service, overseeing the entire program from initiation to successful deployment.
• Business Intelligence Architecture: Developed and executed a comprehensive reporting strategy by deploying Oracle Business Intelligence, Daily Business Intelligence, and Discoverer Plus 10g, enhancing data-driven decision-making.
• Software Enhancement: Led the upgrade and re-architecture of the TeamTrack issue management software, ensuring increased efficiency and alignment with business needs.
• Procurement and Vendor Management: Responsible for creating RFPs and conducting meticulous vendor selection processes, in addition to managing all vendor relationships, contracts, and RFP responses, ensuring optimal service and value.
• Application Support and Maintenance: Managed the ongoing 24x7 support, enhancement, upgrade, and patching processes for all deployed business applications, guaranteeing reliability and performance.
• Policy and Procedure Implementation: Authored and enforced infrastructure and software development policies and procedures while managing the full life cycle of development, ensuring best practices and standards are maintained.
• User Liaison: Acted as the primary contact for user inquiries, adeptly handling needs assessments, system capabilities, problem identification, and additional requirements, fostering strong user relationships and satisfaction.
• Service Scope and Action Planning: Provided expert estimates on the scope and nature of outstanding service or maintenance requests, suggesting effective courses of action for resolution.

As a proactive Manager of Business Applications, I efficiently oversaw a comprehensive suite of critical applications including CRM, ERP, HR/Payroll, Helpdesk, Facilities Management, Training Enrollment, Professional Services Management, and financial reporting applications at Openwave. My expertise encompasses a wide array of platforms such as Oracle Financials 11i, eProcurement, Oracle HRMS, Oracle Project Accounting, ProBusiness & ADP payroll softwares, as well as a suite of custom CRM applications and Salesforce.com for sales contacts. Additionally, I adeptly managed sales forecasting and financial reporting using Essbase, complemented by strategic program management of active projects.

Key Roles:

• Team Leadership: Managed a diverse team of seven business and programmer analysts, four technical contractors, and three project managers, fostering a culture of innovation and continuous improvement.
• Application Development Oversight: Oversaw the applications development environment, utilizing tools like ERwin, Oracle Designer, Microsoft ASP, JSP, Crystal Reports for CRM applications development, Perforce (P4) for source control, and UML for modeling.
• Strategic Program Management: Directed comprehensive program management initiatives, including the selection and implementation of Niku for project management of 2000 developers.
• Reporting Environment Architecture: Architected a robust reporting environment using Crystal Reports, Oracle Reports, Oracle Discoverer, Noetix Views, Essbase, ASP & JSP, along with creating executive dashboards and balanced scorecards for multidimensional reporting.
• 24x7 Global Support Management: Led the ongoing global support, enhancement, upgrade, and patching processes for all deployed business applications, ensuring uninterrupted and optimized operations.
• Vendor Relationship and Contract Management: Managed all vendor relationships, contracts, and RFPs, ensuring strategic alignment and cost-effective solutions.

As a Principal Consultant in the Telecommunications Practice at Oracle, I specialized in the implementation and project management of Oracle Financials, Oracle Order Entry (versions 10.6-11.0.3), Data Warehousing products, and Oracle’s Development Suite. I played a pivotal role in a range of projects, including new implementations, patch applications, upgrades, custom development, and performance benchmarking, catering to esteemed clients like AT&T Wireless, Verizon Wireless, Nextel, PacBell, and Cingular.

Key Roles:

• Solutions Consulting: Provided expert solutions consulting in Oracle applications, spearheading complex implementations and project management for major telecommunications clients.
• Team Leadership: Managed functional and technical teams, driving software configuration, scoping customizations, and developing 'best practice' business processes along with integration with non-ERP systems.
• Project Management: Led projects with up to 14 functional and technical consultants, primarily utilizing Oracle AIM and other Big 4 project methodologies to ensure seamless and effective delivery.
• Custom Development: Defined functional and technical specifications for customizations, and authored interfaces, stored procedures, and extracts in PL/SQL. Crafted custom reports using Oracle Reports and Oracle Discoverer.
• Platform Integration: Worked in Product Development on the Interactive TV Solutions Platform, integrating it with Oracle Accounts Receivable and third-party billing solutions.
• Client Liaison: Acted as the primary user contact for clients, addressing needs, system capabilities, and additional requirements while identifying and resolving current problems.
• Technical Resolution: Collaborated with Oracle support to resolve software functional and technical issues, overseeing patch application and testing, and defining environment plans.
• Legacy System Migration: Possess extensive experience in migrating from legacy systems to Oracle Applications, ensuring a smooth and efficient transition.
• Oracle Modules Expertise: Deployed and managed Oracle modules including GL, AP, AR, FA, and workflow, ensuring comprehensive coverage of financial operations.

As a Senior Consultant within the Bay Area Practice at JDEdwards, I specialized in the implementation and support of JDEdwards Financial and Distribution modules, primarily serving the semiconductor and manufacturing industries. My role extended beyond mere implementation to include comprehensive project management and technical product support, ensuring optimal application performance and alignment with industry-specific needs.

Key Roles:

• Project Management Expertise: Proficiently managed application implementation projects using the JDEdwards REP methodology, overseeing teams of up to four professionals to ensure project success and client satisfaction.
• Applications Consulting: Acted as a primary applications consultant, providing expert guidance and support for all JDEdwards Financial and Distribution modules, tailoring solutions to meet the unique demands of the semi-conductor and manufacturing sectors.
• Technical Specifications and Enhancements: Defined and developed functional and technical specifications for application enhancements, including interfaces, forms, alerts, and reports, driving efficiency and advanced functionality.
• Technical Product Support Analyst: Served as a technical product support analyst for core financial and distribution products, offering in-depth support for G/L, A/P, A/R, PO, INV, FA, OE, Pricing, and Financial Reporting.
• Implementation Leadership: Led critical implementation projects for JDEdwards Order Entry and Financials, ensuring a smooth transition and integration of systems within client operations.
• Process Re-engineering: Re-engineered client audit and financial reporting processes, enhancing accuracy, compliance, and efficiency in critical financial operations.
• Custom Development: Developed a custom Dropship process tailored for externally sourced product sales, addressing specific client needs and enhancing operational capabilities.

As a proficient Accounting Manager, I have successfully directed all operations of the accounting department, ensuring financial accuracy, compliance, and operational efficiency. My expertise includes managing a diverse team, implementing specialized software solutions, and overseeing critical financial processes.

Key Roles:

• Departmental Leadership: Managed all aspects of the accounting department's operations, establishing and maintaining financial policies and procedures to ensure adherence to regulatory standards and best practices.
• Team Management: Led a team of two professionals, including accounting and software development resources, fostering a collaborative environment that supports continuous improvement and innovation.
• Software Implementation: Spearheaded the successful implementation of a custom job costing application, enhancing the accuracy and efficiency of project accounting and cost analysis.
• Financial Reporting and Analysis: Oversaw the month-end close process, ensuring timely and accurate financial reporting. Conducted in-depth financial analysis to provide strategic insights and support decision-making.
• Project Accounting Management: Managed project accounting activities, ensuring that all financial aspects of projects were tracked and reported accurately.
• Customer Billing: Oversaw customer billing operations, ensuring accuracy, timely invoicing, and adherence to contractual agreements.