Steven Cornelius
Las Vegas,NV
Summary
Adept at managing high-pressure situations, I excelled in customer service and efficiency at Tilted Kilt Pub & Eatery, enhancing guest satisfaction and reducing wait times. My strong work ethic and problem-solving skills, combined with expertise in POS systems and teamwork, consistently received praise from guests and management alike.
Overview
3
3
years of professional experience
Work History
Food Runner
Tilted Kilt Pub & Eatery
10.2023 - 09.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
Host
Snooze AM Eatery
05.2023 - 03.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Busser
Peppermill Fireside Lounge
03.2022 - 04.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Education
High School Diploma -
Arbor View High School
Las Vegas, NV06.2022
Skills
- Quick Learner
- Teamwork and Collaboration
- Strong Work Ethic
- Time Management
- Strong teamwork
- Customer Service
- Effective Multitasking
- Sense of urgency
- Restaurant Etiquette
- Hospitality service expertise
- Anticipating Customer Needs
- Server Support
- Order Management
- POS Systems
- Attention to Detail
- Clear Communication
- Problem-Solving
- Organizational Skills
- Analytical Thinking
Timeline
Food Runner
Tilted Kilt Pub & Eatery
10.2023 - 09.2024
Host
Snooze AM Eatery
05.2023 - 03.2024
Busser
Peppermill Fireside Lounge
03.2022 - 04.2023
High School Diploma -
Arbor View High School
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